TripAdvisor Rating
Based on 7924 reviews
See all**Property Location**.Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Xpu-ha Beach and Cenote Cristalino. This 4-star property is 6.3 mi (10.1 km) from Puerto Aventuras Marina and 6.6 mi (10.7 km) from Akumal Beach....
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The Best All-inclusive Resort Ever!
We just came back from Grand Palladium Rivera Maya resort on 12/27/2020 and we had such a great time. Our original stay was from 12/18/2020 to 12/25/2020. We love the place and GP staff so much that we decided to stay for extra 2 days. The resort is stunning and it has one of the most beautiful beach I have even seen. There are a lot to do, snorkeling, paddle boarding, kayak and catamaran etc. The food is amazing. You should definitely try the Christmas Eve Buffet. It is just unbelievable great! We actually just book another week to spend 2021 Christmas Eve there as well. We go to this resort at least once or twice every year as Travel Club member and we are always happy with our stays and sad to leave. I would say that I'm a picky traveller. I love my room clean and updated, things well taken care of and staff responsive. I have never been disappointed. The staff and managers work really really hard to take care of the guests. The Managers, Santiago and Viridiana, are always very friendly, gave us great advice, treated us with care and make sure our needs are met. Great appreciation to Ulises who took care of our reservation, to Archie who took care of all of our itineraries and reservations, to Mario who took care of our transportation, to Victor and Ernesto from Travel Club at the beach who took great care of us and our drinks :) and to all of GP employees for your hard work. You made our vacation great! Thank you! :)
When resorts are too large
Too much reef bottom in the sea at this location, bring water shoes. If you dine at the Ribs restaurant don't expect a rib. You will receive the thinnest slice of beef, shaved bone attached. Disgusting and not properly cooked for rib meat. For RCI, don't expect any perks. The travel club is a joke here. Some staff were unfriendly, some very, very happy and friendly. This is a large, spread out resort. Vehicles everywhere on the pathways, it gets annoying 🙄
Absurd Hotel
We booked a rental car through kayak. This hotel would not let us through the gate to pick it up. They made us wait for hours in the heat with no concern or kindness. We missed swimming with turtles. Zero stars.
Great resort, some precautions if you have kids
I was there with my family and we booked two connecting rooms which were very convenient as the resort is large and rooms may be far apart. The Kantenah is part of a complex with the adjacent Palladium Colonian and Palladium White Dunes. All the three properties share most of the restaurants and amenities and are a 10-15 minutes walk from each other, also connected by a train car. It's not a small boutique resort, but there are beautiful lavish gardens and even in the high season it does not feel crowded. We never waited more than 10-15 minutes for a table at the buffet and reservations at the "a la carte" restaurants were always available if flexible with the time slot. for For breakfast, we had to wait 15-20 minutes to get a high chair for our kids at the buffet, this is something should be improved. The pools and the beach are large enough for every guest and beach chairs available most of the time. My son picked up impetigo from the kids club or from the high chairs at the restaurant. The hostess at the buffet was offering hand sanitizer, but we did not notice any frequent deep cleaning of the kids stuff throughout the day and after every use. I hope there will be different policies now with Covid-19. Beside this problem, we enjoyed staying at this property and it's highly recommended for a family vacation.
Wonderful poolside service
My family recently stayed at the Grand Palladium Kanteneh resort. We really wanted to recognize Gesica for her excellent service at the main pool. She was polite, courteous, and efficient. We found ourselves looking for her every day. Thank you Gesica !!!!