Hotel Riu Palace Riviera Maya

Starting at

$ 191

TripAdvisor Review

Based on 6957 review

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Situated directly at Playa del Carmen, this hotel is in a prime location. In the area, guests can appreciate the Mayan legacy, with spectacular pyramids and the popular ruins of Tulum, or the ruins of Cobá, or visit the reservation of the Sian Ka'an biosphere, where guests can find an untouched jung...

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Property Info

Situated directly at Playa del Carmen, this hotel is in a prime location. In the area, guests can appreciate the Mayan legacy, with spectacular pyramids and the popular ruins of Tulum, or the ruins of Cobá, or visit the reservation of the Sian Ka'an biosphere, where guests can find an untouched jungle. The club resort offers six restaurants and room service is available. There are also bars, a nightclub, a hairdressing salon, Internet access, a newsstand, boutiques, a laundry service and a concierge. The hotel also has a children's playground and a kids' club for younger guests to enjoy.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour..
Business Facilities / Facilities
Steam room
several
Elevator
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourIndividually packed meals availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourWheelchair access - noEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsIndividually packaged meals available for dinnerEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDry cleaning / laundry servicesEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourThe use of a mask is mandatory in the establishmentSmoking areasIn-room accessibilityEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourElectrostatic spraying used in disinfectionEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourHealth clubEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourSpa treatment roomsWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTreat yourself with massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 2 spa tubs, outdoor tennis courts, and a health club. Additional amenitBalconyRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, aHealth club

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    4395

  • Very Good

    1652

  • Good

    530

  • Reasonable

    209

  • Bad

    172

Travelers profile
  • Business

    47

  • Couples

    3239

  • Solo travel

    77

  • Family

    1961

  • Friends getaway

    745

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Couple holiday end of November

Reviewed 30 november, 2021

I've been I other Rius before and never got disappointed but this one was very disappointing actually just for one reason: food. Except that can not complain about anything, especially staff is very friendly, smiling and helpful. So whats wrong with the food? My husband is Turkish and because of religion rules he can not eat pork and I have allergy for sea products and gluten. I'm not saying that you can never find a list of ingredients (which is normally everywhere in 5* hotels) but most of the time we couldn't even find cards showing is that fish or pork or chicken or what. First days tried to ask help but nobody understood English well enough to answer, later just got bored and tried to choose food according to smell. In the end spent 3 days from 12 I the room because of my food allergies. I understand that most of the tourists are Americans and eat pork but come on show some respect for vegans, vegetarians, allergic people and so on. On the other hand drinks are awesome and it's a great advantage that staff are serving you everywhere, around the pool, in the evening wherever you choose to sit even while you are relaxing in the pool somebody will come and suggest you a drink.

111darya

Amazing vacation

Reviewed 29 november, 2021

My husband and I visited this location for our 30th wedding anniversary Nov 2020 and we thoroughly enjoyed ourselves. Even in the midst of the pandemic, we felt so safe there. Although they had to limit some of the extras, there was plenty to do and we felt well taken care of. The location is beautiful. The rooms are well appointed and comfortable. The staff is so friendly and attentive. We enjoyed ourselves so much that we want to bring our entire family next year.

O421HPtammyt

Amazing Staff

Reviewed 29 november, 2021

What makes this resort stand out are the people who work and manage it. We spent 9 days here in early November. Ruben the head chef, Estaban the restaurant manager, Maria the public relations manager all make this a fantastic hotel. There is one person who stands out and goes way above and beyond and that is Miguel. He works in the lobby lounge and is by far the best host you will come across. All the staff works very hard but this man has a love for his job and a love for working with people and it shows. The food was very good and if there was something you wanted that was not out at the buffet or other restaurants all you have to do is ask. I would return to this hotel and would recommend that you give it a try, you wont be sorry. Please get to know the staff who work here, they are more than willing to go out of their way to make your vacation a great one.

L3194VErandyr

Nice resort!

Reviewed 21 november, 2021

The RIU brand was new to me and was pleasantly surprised and pleased with the resort's overall appearance and cleanliness. The staff was always very helpful, and especially Miguel in the lobby lounge was great! The rooms and property are well maintained, and the cleaning staff is always on the ball. The food is decent, not great, but most resorts are not where you go to have Michelan star experiences anyway. Only unfavorable experience was the free shuttle from Cancun airport. If we would have known that it would take roughly 3.5 hours to reach the resort then we would have booked our own transport. We must have been the first flight to land for the large bus because we spent almost 1.5 hours traveling back and forth between terminals to pick up more people before leaving the airport grounds. When we reached Playa, of course we ended up being the last resort to be dropped off. Understandably RIU would try to fill the bus before leaving the airport, so if you want to head to resort right away after landing then recommend booking your own transport. We booked our own transport back to Cancun and prices were reasonable.

LoraSNov21

Perfect in everything

Reviewed 20 november, 2021

Great modern room with a real wifi ! Beach is long and beautiful. Ocean is warm. Water is clear. Bar service on the beach and wifi Restaurants are good and no reservation required. Evening shows are ok Can't find anything that could be improved except for ambiance music that is missing in most of the restaurants

EnVacancesEnfin