Riu Yucatan

Starting at

$ 122

TripAdvisor Review

Based on 7537 review

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Charming colonial-style architecture meets one of the most beautiful beaches of the world – the Riu Yucatan close to the famous holiday resort of Playa del Carmen on the Mayan Riviera is a fantastic Caribbean oasis. It is surrounded by tropical gardens and a wonderful pool landscape and enjoys a whi...

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Property Info

Charming colonial-style architecture meets one of the most beautiful beaches of the world – the Riu Yucatan close to the famous holiday resort of Playa del Carmen on the Mayan Riviera is a fantastic Caribbean oasis. It is surrounded by tropical gardens and a wonderful pool landscape and enjoys a white sandy beach, crystal-clear water and limitless excellent services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Stores
Beauty Salon
Pool and wellness facilities
..
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableHand sanitizing gel is provided to guestsTemperature measurement available to customersWheelchair access - noEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWithout elevatorsCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentSmoking areasIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseElectrostatic spraying used in disinfectionMultilingual teamUmbrellas by the poolHealth clubFree breakfastShower room adapted for wheelchairsWheelchair accessible bathroomTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge servicePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigPamper yourself with onsite massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. This hotel also features a hair salon and barbecTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesRoll-in showerBalconyRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, a

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3662

  • Very Good

    2443

  • Good

    936

  • Reasonable

    286

  • Bad

    210

Travelers profile
  • Business

    16

  • Couples

    3416

  • Solo travel

    67

  • Family

    2125

  • Friends getaway

    899

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Excellent 5***** will be back!

Reviewed 26 november, 2021

The hotel is beautiful, the lobby is stunning, food is delicious and plentiful, the Italian and Steakhouse were my favourites. Pools, rooms and beach are spotless, overall a fab place to stay! Food/Drinks- I had to laugh out loud when I read somebody slating the food here. You actually cannot ask for more variety or choice. There is a huge buffet restaurant, another one by the pool for lunch a small snack bar, a Steakhouse, Asian, Mexican and Italian also. Everything I had was tasty. Plenty of choice for drinks and very limited queing most of the time. Staff- The staff make this place. Special shout out to Viktr on the entertainment team and Diego for Riu fit, both of whom really made our stay amazing. Santos on the pool bar and many waiters were also great too! The bar guys do a great job and made my head spin often serving 2 or more people at the same time to keep the queues down. And working all day with a mask on must be so unbearable in the heat. Entertainment- There is always something to do, the beach dance and evening night/ show for the 25th Riu anniversary was brilliant! We were told that this time is low key as they also have a proper beach party and a weekly foam party which had to stop due to covid, so I only envision this getting better and better as more restrictions lift! Nightly shows are usually good, we loved the Kahoot quiz though they were often always centered around Riu. The shows varied from a tenors night, to a dance show, Micheal Jackson, ABBA so something for everybody. As the Disco at Tequila was closed they would have a nightly disco just for an hour until about 1 which we really enjoyed. Rooms- Good- Super clean and lovely rooms. Fridge and optics filled up and mine faced a jungle area where I could watch all the stunning wildlife including wild Howler Monkeys! Bad- Upon arrival I had to make no less than 3 trips back to reception as my door key wouldn't work. First time fine it happens but by the second and third time's and a long travelling day I was getting annoyed. Finally sent somebody down to change the lock. The day after I had an issue with the loo blocking and 2 subsequent issues with the safe. I didn't mind as these things happen the only thing that annoyed me was having to stay in the room for the safe guy who was late both times (30 mins and then 15mins second time) annoying when u have to sit in your room waiting....a call to reception finally got them to me both times. I found the beds too firm for my comfort. Noise/Guests - I have to agree with what others have said having 250 American students in the lobby made it feel more like a college campus and I hope management will take into consideration other guests opinions here before having another booking like that again. Overall it's a brilliant place with some amazing staff! Probably one of the best hotels I've ever stayed in and I'll definatly be back!

Roam49166754232

No where near 5*

Reviewed 26 november, 2021

I cannot see how this hotel is 5*. It's a nice hotel but we could of gone to a nice hotel anywhere. We wanted a relaxing holiday in Mexico in a great hotel. This being 5* listed, we thought this was the one. Instead it has been like a trip to Ibiza or Benidorm. Woken up every night apart from one night between 01:00 and 02:30 by drunks, literally shouting at the top of there voice. The hotel rooms need updating, there like a 3*. Cleaners was excellent. Food is repetitive and pretty much the same every night. We paid £1100 to stop here which is very basic, 2 good nights of entertainment. We could of paid an extra couple of hundred more and went back to the grand Serenis which was out of this world when we went in 2019. The second riu weve stayed in now and we wont be doing it again. If your a group and want to get hammered, this is the hotel as i dont think the security does much. Not our cup of tea

Luke T

10/10

Reviewed 25 november, 2021

Fantastic resort, very friendly and accommodating staff!!! 10/10 would definitely recommend staying here. Great location right on the beach, tons of different pools, bars, and restaurants right on campus, and even a ton of included activities on the beach-kayaks, volleyball courts, and much more!

H4951CLdylanw

Loved our stay at Riu!

Reviewed 23 november, 2021

We stayed at Riu Yucatán as part of our company incentive trip - the staff was friendly & aimed to serve! Food buffet is plentiful & very good - particularly the Asian restaurant. The staff helped run entertainment: volleyball games, dodgeball, casino night, etc. Cleaning staff did a great job clearing tables and getting sand out of our hotel room. Thanks again!

380krystalk

Great Hotel!

Reviewed 23 november, 2021

The hotel was great and very clean, food was great, staff were AMAZING! The staff were very attentive and accommodating, they brought a lot of energy and fun games to the guests and were very engaging! Thank you for a great trip!

T9260PBsaram