Valentin Imperial Maya

Starting at

$ 438

TripAdvisor Review

Based on 15990 review

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Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological...

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Property Info

Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites. Facilities include a lobby with a 24-hour reception, currency exchange, lift, hairdressing salon, a theatre and a games room, a café, bar and seven a la carte restaurants, conference facilities and Internet access, room and laundry services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11805

  • Very Good

    2866

  • Good

    817

  • Reasonable

    284

  • Bad

    218

Travelers profile
  • Business

    58

  • Couples

    11549

  • Solo travel

    83

  • Family

    1074

  • Friends getaway

    1449

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great Christmas Trip

Reviewed 20 january, 2022

This was our 10th time at the Valentin (12th time for our friends) and it continued to exceed our expectations – even with the Covid restrictions. We were there from December 26-January 1 (our flight on the 25th was cancelled). We stayed in building 4 which was perfect for us – close to the restaurants, pool and not too far from the beach. We spent most of our time at the beach and the lazy river. The beach was very windy so we didn’t spend as much time in the ocean as usual but everything was well maintained. As always, we really enjoyed the lazy river. We used our own rafts there as well since they still aren’t being provided due to Covid restrictions. We love having lunch there and we ate there almost every day. The shrimp burger, nachos and paninis are our favorites. The entertainment they had at the main pool in the afternoons was very good – we really enjoyed the guitar player/singer (Tony). We only did the food cart one day but it is a nice option. Shout outs to Robert, Alfonso, Wilburth and Virginia for the excellent service at the lazy river. Shout outs to Rosa and Lesly for their fantastic service at the beach and Thalia at the pool!! Favorite restaurants: Italian, French, Japanese, Indonesian and Mexican. Angel and Antonio at the Mexican restaurant are excellent! We had breakfast every morning at Le Marche. Great service and always a smile from Jesus Vozquez, Cornelio, and Luis – they help make every day start out perfectly! The fresh omelets and crepes are our favorites. And the individually wrapped cookies, pastries and fruit are perfect! As we did previously when we were there, we loved the churro cart and the martini bar – Amanda, Beatrix and Wilberth did a great job with our cocktails at the Martini bar every night before dinner! The flaming coffees were fantastic and it was great to have the piano player back each night! All in all, the staff made us feel safe in these Covid times. They did a great job taking every precaution they could to ensure we could vacation safely. The resort handled the Covid test we needed to return to the US very well and it was no issue getting tested or getting the results. We’ll be back soon and we can’t wait to get there again – you can’t go wrong selecting this resort!!

KelsiKodi

Excellent service from butler's and resort employees

Reviewed 19 january, 2022

Check in with Jennifer went fast and smooth, giving a resort map ect, with immediate transportation to our building #6,3r floor, Golden Suites. Met Paola Concierge, who was caring,made us feel welcomed. Happy with our room location. Location also the best for us. Met pool concierge Francisco, friendly, did a very good job! Met our daily concierge Rosdrio ,made sure we were happy each day. Good English and communicator. Maids- Tip them. Isabel skilled in towel creations and such a good maid. Gabriela, excellent job! Transportation: The best we have experience in over 25 resorts in the Riviera! Restaurants: Dan at French made special flaming drinks, table decoration, pleasant. Appreciated Jose manager, always made a point to check with customers. All excellent service, food. Covid standards-. I wish only stricter and would have told passengers to put them on carts. Drivers here at resort and waiters, wearing face mask, and face shields.. Even the gardeners wore masks! Entertainment- We saw the acrobats very good; the magician was the best ever! and we have seen many during our traveling. Entertainment in hotel square fine but need more Mexican demonstrations, music, dancing other than in theater. Privilege's Package status, definitely worth your money,definitely benefits at this resort. Resort grounds- Beautiful, clean, always working, safe walk ways, streams, water falls. No problem walking any where on grounds. Main Pool- More employees checking all areas for discarded swim items. More food and drink waiters around pool, too long a wait. Pool trucks opened earlier with more snack items. In door gym adequate. Beach-Clean up kelp with tractor and man power. Long beach so ocean has high waves, but has a life guard. Better if water shoes, shells and some rocky areas. Golf carts- Excellent condition soft seating. ALL should be electric not diesel as fumes not liked re breathing. Tip money areas- No problem at this resort. lobby (tks Paola & Rosdrio for you ex. services). bell boys, Communications- Excellent. Checking out- Building concierge was great (Rosdrio) arranged all pu of baggage, time. Valentin Resort- Thank you Jose' V.Va'zquez (customer Care) everyone at your resort seems to care about tourists which we appreciated. Highly recommend this resort to our friends and travel agent. (L.Beach).

531gerryk

TOP NOTCH - Can't beat it!

Reviewed 18 january, 2022

We've stayed at many all inclusive's but THIS one just moved to the TOP of our list! Stunning resort and beaches and AMAZING service! Look for Dora (guest experience rep) if you visit, she's FABULOUS.

jasonptravel1981

This is Paradise!

Reviewed 18 january, 2022

Beautiful buildings, beautiful grounds, and excellent staff is the Valentin Imperial Riviera Maya! The people who work here are the friendliest and kindest individuals I have ever met, and it really irks me when I see some guests treat them poorly- as in leaving no tip at the dinner table or when they’re busting chops to deliver drinks by the pool. The concierges are awesome and always ask how we’re doing, if everything is good or whatever might need to be dealt with. Thank goodness for Dora-she a dynamo with more class and energy than twenty people! Mia amor!

Mary Louise B

Perfect

Reviewed 17 january, 2022

My wife and I finally got to go on our honeymoon a year and a half after getting married (thanks Covid)! It was worth the wait! The resort is beautiful. The main pool is where we spent most days. The Go Team kept things lively and Michel kept the drinks flowing! The staff overall at Valentin are amazing! I hope you meet Dora if you are planning to visit, she is a gem! She will make sure your experience is perfect!

M2418