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**Property Location**.With a stay at Valentin Imperial Riviera Maya All Inclusive - Adults Only in Playa del Carmen, you'll be 6.2 mi (10 km) from Maroma Beach and 20.3 mi (32.7 km) from Xcaret Eco Theme Park. This 4.5-star property is 21.2 mi (34.1 km) from Xoximilco. Distances are...
More about the hotel**Property Location**.With a stay at Valentin Imperial Riviera Maya All Inclusive - Adults Only in Playa del Carmen, you'll be 6.2 mi (10 km) from Maroma Beach and 20.3 mi (32.7 km) from Xcaret Eco Theme Park. This 4.5-star property is 21.2 mi (34.1 km) from Xoximilco. Distances are displayed to the nearest 0.1 mile and kilometer. .Maroma Beach - 0.1 km / 0.1 mi El Manglar Golf Course - 2.5 km / 1.6 mi Sanctuary of Hope and Time Capsule - 10.3 km / 6.4 mi Dr. Alfredo Barrera Marin Botanical Garden - 10.6 km / 6.6 mi Tres Rios Ecopark - 14 km / 8.7 mi San Jose Catholic Parish - 14.4 km / 8.9 mi Artisans Market - 14.6 km / 9.1 mi Crococun Zoo - 15 km / 9.3 mi El Camaleon Mayakoba Golf Course - 16.4 km / 10.2 mi Grand Coral Golf Riviera Maya \- 18.9 km / 11.8 mi Puerto Morelos Town Square - 19.5 km / 12.1 mi Puerto Morelos Reef - 19.6 km / 12.2 mi Ojo de Agua Beach - 20.2 km / 12.5 mi 28 de Julio Square - 21.1 km / 13.1 mi Petempich Bay - 22.1 km / 13.7 mi .The nearest airports are: Cancun Intl. Airport (CUN) - 35.7 km / 22.2 mi Cozumel Intl. Airport (CZM) - 56.2 km / 34.9 mi . **Rooms**.Make yourself at home in one of the 540 individually decorated guestrooms, featuring iPod docking stations and free minibar items. Rooms have private furnished balconies or patios. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.**Dining**.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.Enjoy Italian cuisine at L´ Olivo, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.**Business, Other Amenities**.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 15429 reviews
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Perfection
My family and I have been visiting Mexico for over 14 years. This was our first trip to the Valentine and it was the best resort we have even been to. The beach is stunning, the grounds are impeccable, and the wildlife that roams the resort is amazing. What sets this resort aside from all of the rest is the service. We received the best service we ever have while staying here. Every restaurant had amazing food and amazing service. Every bartender was fantastic and kind. We spent everyday on the beach where Omar and Victor were our servers. Needless to say they were phenomenal. They worked incredibly hard all day and were beyond kind. They never missed a beat. Top notch service! Thank you to Omar, Victor, and the entire staff at the Valentine for treating us with nothing but kindness. You all were amazing and for that very reason, we will be back!
7 Nights in the Imperial Suite – 360 Review of Property and Amenities
First and foremost, the hotel’s greatest asset is the employees. Everyone we encountered was friendly and very personable and provided exceptional service. We had the pleasure of staying at the property for 7 nights in an Imperial Suite to celebrate a milestone Birthday. This was our first stay but won’t be our last. The day we left; the CDC just announced the new guidelines for all international travelers returning to the USA to have a negative covid test within 3 days of departure. We were saddened to hear this, but grateful we were able to make the trip. To our surprise the Valentin announced the property will provide testing for guests with 24 hour results at a reasonable charge. If testing positive, they will provide lodging for 14 days in a quarantine area. Just WOW! We would not hesitate to return given this update. In advance of stay, I reached out to the concierge via email to make some requests for the occasion. All requests were responded to promptly. We booked direct through the property and as a result eligible for private transportation from and to the airport. We had made a request for a specific tower, room, but could not be guaranteed prior to arrival. If booking an Imperial Suite, they are all located on the 3rd floor. Imperial also includes the Privilege Package, more on that later. Transport from the airport took approximately 25 mins, we were quickly greeted, temperature checked and escorted to the Privilege lounge for check in. Sparkling wine or cocktail served during check-in. The Lounge has some small light snacks and full bar of top shelf liquor and sparkling wine, open till 11 pm. The concierge is available anytime to make reservations and assist with any requests. All employees wear masks and face shields, guests are not required, but encouraged. We wore our masks when we could not socially distance with others. Hand sanitizing stations are plentiful throughout the property, and a bottle of hand sanitizer was also in our room. On check out, we were also provided with a travel covid kit that included masks and some wipes. A very nice thought, and greatly appreciated. The property is huge and takes some time to get your bearings. The grounds are meticulously maintained. Everything is touchless, meaning one must go on-line to access the app, menu’s, maps, activities etc. While this is good in theory, the internet/Wi-Fi was not the greatest, and several times we could not pull up menus. Despite going with this model of touchless contact/using your phone, they still provide a wine menu, so a little contradictory. Suite: We were very happy that we chose building 4. The location couldn’t have been better. There is only 1 Imperial Suite in the tower on the 3rd floor. It was in close proximity to the main lobby, restaurants and bars, close to the pools. The suite was very big. When you entered there was a large entry way with windows that looked out to the sprawling deck. A large living room with TV, couch, dinning room table, mini fridge, wet bar and 2 large closets and bathroom with full walk in shower. A sliding door that goes out to your deck with hot tub. The view was amazing. While you couldn’t see the ocean, you could hear the waves. Outside the hot tub, 2 sun loungers, and 2 sitting chairs and table. The other side of the suite is the main bedroom, very comfortable king size bed, TV, dresser, adjoining open bathroom with another soaker/jet tub, vanity with 2 sinks, separate commode, and large walk in shower. Closets, safe, steamer, blow dryer, laundry bag and beach bag. Large bottles of toiletries to include dental kits, shower caps, hand sanitizer were also available. Slippers and bath robes for 2, and nightly turn down service. While the furniture was a little dated and starting to show some wear and tear, we were more than happy with the room, the space and privacy it afforded us. The mini fridge is replenished daily, and you could also make requests of what you wanted stocked. With the Privilege package, you also pre-select 4 bottles of premium alcohol for your room. Beach: We love the ocean and the beach. We never went in the pools once. The privilege package allows you to have a reserved Bali bed on the beach (basically a covered day bed/lounger), that includes 2 sun loungers each day. They were spaced out and provided privacy. You don’t have to bring your towels to the beach each day. When you arrive, your bed will be set up. There is a beach bar and staff walk the beach to take your drink orders. The beach directly in front of the beds is very rocky and not swimmable. If you walk a little further down, you can swim, but it is still rocky. Some light beach shoes make it easy to get through the rocky edge area. IMO, it would be very hard to swim or walk the beach without them. If you bring your own beach/pool floats, they will inflate them for you. Entertainment: Nightly entertainment was excellent. Everyone had a good time dancing to the Imperial band and DJ. We’ve not danced so much in years. There’s all day entertainment and activities managed by the Go Team including pool cycling, pool aerobics, mechanical bull riding, dance competitions, etc. The daily activities are shown on the TV in your room or on the app. Spa: We had mani/pedis, both enjoyed the services and thought the price point was very reasonable. Very clean facility and excellent friendly staff. Dreams Photography: To capture the moment of the milestone occasion, we decided to get professional photos. Our package included 1 hour with the photographer. The entire Dream staff were very professional. We were very happy with the services and photos. The more photos you buy, the price goes down. Once you select your pictures, they put them on thumb drive and air drop them to your phone. Should you decide to buy more at a later time, you can access them on-line. Romance Package: Private 7 course dinner to include bottle of red or white wine. We brought our own champagne, no cork fee. Table set with rose peddles. For an extra charge, we had a birthday cake custom made. Very enjoyable and memorable. When we returned to our room, rose peddles lined the entry way to the bedroom, bed covered in rose peddles, hot tub filled with hot water with a heart of rose peddles floating on top, bottle of sparkling wine. What a way to celebrate! Room Service: Very impressed that you could also order 24 hours a day, with a variety of offerings to choose from. We ordered breakfast the night prior and it was delivered hot and fresh at the promptly requested time. We also ordered lunch and light snacks. Our personal favorite was the shellfish soup. Food: I realize this might not be the norm to other reviewers, the food didn’t quite meet our expectations. Service staff appeared to be spread thin throughout. We experienced several issues with meat, not cooked as requested. We had 6 steaks between the 2 of us at L’Alsace that were served raw and cold in the center. While there were some disappointments, there were a few highlights worth noting: Fish Tempura @ Ginger – Amazing; Grilled Chicken, shellfish soup, and breakfast (huevos rancheros) at Mar y Tierra; Shrimp burger and ceviche @ Golden pool. BBQ at main pool- Burgers, tacos. Don’t forget about your complimentary daily lobster if you’re Privilege. It’s easy to forget. Bars: There are no shortage of bars throughout. Favorite bar – Martini Bar in the main lobby. Quite relaxing place to unwind. The best Negroni by far. We would start here every night before dinner, and usually end here too. Since it’s located directly beside the Privilege lounge, you can ask for top shelf and they would make it for you. Opportunities: A few opportunities for improvement worth noting: No umbrella in the room, closets in the living room had no hangers, public restrooms with no paper towels, having to handle the door on exit with hands ( at least have the door open). The paperwork required to sign off for the Privilege lobster: If I made a reservation, you could see if a guest is Privilege and entitled to lobster. Why do I need to sign a triplicate carbon copy with my name and room number on it? It was a lot of re-work for the customer. Finally, I must acknowledge the exceptional personal service we received from Antonio and Miguel in the Concierge/Privilege Lounge. We appreciated the extra effort from making reservations, following up on our stay, and always greeting us by name. Also, Veronica was outstanding as our personal concierge in Bldg #4 looking after every detail and making dining reservations for us every day. Edgar @ the Martini Bar – Thank you for the excellent service and personal attention, most of all, thank you for the best Negroni’s. Maria, our server on the beach. Thank you for the excellent service and always offering to get us something. Our cups never ran dry. Raphael @ the Martini Bar – Thank you for the excellent service and always making sure we had what we needed. Yiritzi @ Partagas Cigar Bar – We had a wonderful time being in your company. We appreciated the excellent service and always remembering my name. Edgar @ Mar y Tierra – Thank you for the excellent service during my BD dinner and last night. Your recommendation on the preparation of the lobster was the best of the stay. Don’t hesitate to stay at this resort. We understand why many return year after year. It’s hard to find this type of quality and service elsewhere. Thank you, Valentin, for a memorable vacation. We look forward to staying again.
Perfect Honeymoon
Our 1st time visiting this resort and we will be back! We booked a swim up room in building 7 room 7112 for 7 days from January 2-9 and it did not disappoint. The staff was amazing our concierge took care of booking reservations, made sure we had all we needed. Housekeeping and room service was exceptional. We tried all the restaurants and service was out of this world, food was amazing. Would like to give recognition to the waiters at the Golden pool. Omar, Rosa, Migdel, and Martin kept our drinks coming and brought us lunch daily right to our back yard. I can’t say enough about this staff, they made our trip absolutely perfect. Yoritei took care of us every night in the cigar bar. She was so sweet and made us feel like we were home. This resort is top notch and I can’t wait to return.
Absolutely Amazing and Top Notch!
Can’t say enough about our experience at the Valentin Imperial. Great food and great people! Concierge Wilberth and crew were absolutely phenomenal. Would highly recommend! The setting is great, the spa is amazing and the rooms were luxurious!
Great service, great food, great place!
Second time staying here and liked it even more. The staff is friendly and attentive. Resort handled COVID situation very well. The food is amazing especially if you require gluten free options! We upgraded our room and a reasonable price. Can’t wait to go back!