Based on 1098 review
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Property Location Located in South Lake Tahoe (South Lake Tahoe), Grand Residences by Marriott, Tahoe - 1 to 3 bedrooms & Pent is minutes from Heavenly Village and Heavenly Mountain Gondola. This 4-star resort is within close proximity of Van Sickle Bi-State Park and Lakeside Marina. Rooms Make yourself at home in one of the 15 air-conditioned rooms featuring kitchens with refrigerators and stovetops. LCD televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Conveniences include safes and microwaves, as well as phones with free loc...More details
Check-out ends at: 11:00
Customer is forced to checkout and move to other room in the middle of a stay
Reviewed 25 november, 2021
Just checked in today for a 3 nights stay and felt unhappy. We were asked to check out on 2nd day before noon and move to another room before 4PM because the owner has other plan. The hotel even did not try to do some thing to compensate our loss .Definitely felt we are the 2nd class customer. If you can’t deliver the experience, then don’t make your room available in the first place!
Beautiful location, weird building
Reviewed 16 october, 2021
Nice location and the beds are comfortable. Don’t stay in room 5115. It’s like a cave with small windows that look over the roof. It’s just not good. There are many different floor plans in the building so it’s a bit weird. This was a one bedroom, two baths. This setup made for a very cramped bedroom. The windows don’t open so unless you keep the air conditioning on, you can’t use the fireplaces. The kitchen is a separate cave in the villa.
Be cautious with your credit card! They will apply fraudulent charges
Reviewed 12 october, 2021
Do not do business with this location. My credit card was charged over 600$ in fraudulent charges and when I called to inquire they told me sorry we can't give you any info please call your bank. Be cautious! They claim they require an ID for all transactions but when you ask how my CC was charged they won't help!
Full Disclosure on their website is needed
Reviewed 25 september, 2021
I have stayed at this hotel many times and I really appreciate their top notch staff and the rooms are very clean. However this recent stay was compromised by the smoky oder throughout the hotel. I realize this is a result of the recent forest fires. They do have several large air filters/cleaners in the lobby to try to clean the air. However In the interest of full disclosure it would have been more honest if their website had information regarding this issue. I booked a room directly from their website. The only charge shown was $294. It is only after you check out that the added fees are shown: $29 for parking, $41 for city tax, and $6 for additional fees. So the total cost went from $294 to $370. It would have been more honest for us customers if they believed in full disclosure right from the start.
Reviewed 4 august, 2021
Stayed here while on a girls trip with two friends in a rental we got through Airbnb. The location could really not be better. Walking distance to many shops and places to eat. We also walked to Nevada Beach one day, which was a bit of a longer walk, but was mostly nice once you get off the main strip. Our room had two bathrooms, a bedroom and common area with a small kitchen and fireplace. We loved the pool, although it was a bit crowded and there isn't a ton of space for pool chairs. It was nice that they provided pool towels there. Check-in was slow but concierge was great. I believe that they only offer valet parking, which wasn't an issue for us as it was included in our Airbnb, but just something to be aware of. Tahoe is a beautiful area and I would not hesitate to stay here again!