Ellison Hall

If I could give this no start I would!! Got welcomed by a cleaner smoking right outside and we asked where to put the cigarette and he just pointed at the ground outside. Then he gave us 2 keys to 2 different apartments which we didn’t need then got asked why we had 2 but he gave us them! Got in apartment number one and it was so dirty. NO HOT WATER OR HEATING ALL DAY! So 7 of us couldn’t shower! phoned owner next day to sort it and never replied so got in touch with booking.com and they contacted him and he replied straight away and came to see the boiler. Broken! So gave us a key to apartment 3 which was better but not great. Worst place we have ever stayed in. There was bugs all around the bathroom floor when we came back from being out. So disgusting we all didn’t feel clean! NEVER GOING BACK.

The place was dead when we arrived, it seemed like it hadn’t been stayed in for a long time, no lights on whatsoever and a struggle to see the lock boxes or find where we were meant to be going. There was piles of sheets on the ground in the foyer. The general areas were not particularly clean. We first had access to apartment one but the boiler and heating did not work so we had to be moved to apartment three, as we had a baby with us. Apartment three had mouldy onions in the bottom of one of the cupboards, hardly any of the provided kitchenware was clean and the WiFi was not working (it did not work for the duration of our stay). Nothing that we would expect from an apartment/hotel was provided. There was no washing up liquid, hand soap, dishwasher tablets or usable tea and coffee. There were no bath mats at all making the bathroom floor a dangerous place after showering. We planned to have our Christmas lunch here, brought heaps of groceries only to find that the fridge temperature was way above what it should’ve been and much of our food was ruined. Furthermore, on 26th December there was a group in apartment number 1 who were smoking constantly at the main entrance and leaving the main door wide open. They played horribly loud music all through the night right up until late morning meaning that we barely got any sleep. They were also loudly playing the piano sporadically at unsociable times. We had a baby with us so obviously this was a less than ideal situation. The front entrance was also littered with cigarette butts and smashed glass. It stated we would have access to washing and drying facilities but after drying some items for around 2 hours, nothing was dried. The locks in the bathroom were stiff that 4 of us struggled with getting out at various points. For all of these reasons we decided to cut our holiday short and leave a day before we were supposed to on the 27th September, even though we paid up until the 28th. We had planned to enjoy a relaxing Christmas trip which ended up being ruined for all of the reasons listed above, not to mention the extra stress of the season. Especially considering the price, we were sorely disappointed with our stay.

Me and 11 of my friends stayed here for a birthday weekend in Newcastle and absolutely loved it. We stayed in the cottaged attached to the mansion and had the place to ourselves which is great. We all had a single bed each so no one had to share and it had two bathrooms which was enough between us. We were left the key to help ourselves in with which was easy enough and no one ever bothered with us which we preferred. The city centre is about 15 mins in the taxi which isn't too far. Looking to stay here again for another weekend in Newcastle.

Run down and and in need of updating. We wasn’t expecting gold plated taps for what’s advertised as three star but we wasn’t expecting the what we got.......grime, the place hadn’t been cleaned since the previous people and probably not for sometime. The kitchen is covered in grease and had food up the walls. There were tons cigarette butts outside the main doors. As you go in the carpets have been taken up and two big rolls of carpet are sat there and by the looks of it for some sometime. The sofas are stained and you can tell they have never attempted to clean the spillages from them. This also applies to the carpets. Such a shame could be such a lovely place. When booking anywhere you expect a level of cleanliness no matter what the star rating and this has none.