Ellison Hall

The issue that I have experienced was: I booked to stay at this accommodation for 08/05/21 1 night. On the morning of 08/05/21, I checked again my email for information as to how to retrieve the Key for the room, I had not received any information nor had I had a reply to the early check in and late check out request, so I rang the number shown on booking.com 07932057088. The gentleman advised that he had cancelled my booking as he thought I was 'a young-in' and would be having a party. I corrected this straight away advising that I most certainly am not a 'young-in booked for a party'. He then asked if I had paid to which I had £255.00 and if booking.com had taken the £250.00 bond. I advised that this had not happened as online on booking.com it states and still does that Ellison Hall will handle all payments. However Ellison Hall had managed to take the monies direct from my account for the room but not the Bond. The gentleman asked if I was able to pay £300.00 in cash to which I agreed. He left it 1hrs then advised that I could stay the night but need to meet Tracey @ 1230 to collect the keys and make the £300.00 bond payment in cash. Throughout this whole time the booking was still showing my booking as confirmed on the booking.com APP. I arrived on 08/05/21 and handed over the £300.00 cash as the bond and in return received the keys. On entering the room it was clear that the only thing that had been done was the beds made up, there was mess all over the place mucky finger prints, crumbs and sticky stuff on the floor and tables and make shift ash trays stored in the kitchen units and bathroom units, stains on the curtains, no fire extinguishers readily available nor any noticeable fire alarms in apartments or highlighted fire exits, the windows also seemed to be glossed shut, H&S issues at best. So on leaving the property on 09/05/21 @ around 11am we knocked on room 1 downstairs where the office seems to be to ask which bins we should use for our rubbish as we had cleaned and tidied to a better standard than we arrived to ensure the bond was returned to me. on leaving the lady ( Tracey) advised that as long as all is good with the condition of the room the bond would processed back to my bank via my card (although I had paid cash) Monday came and went 10/05/21 with nothing showing as being refunded back to my bank account, by 14/05/21 I contacted the office again to ask where my refund was to be advised it had been processed that morning 14/05/21 - and if I would like a copy of the receipt, this was then emailed direct to me, now today is 01/06/21 and I still have no refund of £300.00 into my bank account. Again I have contacted the accommodation today to be advised via email @ 0800 that there must be a problem with the Card terminal and they will get in contact with the card terminal issuer today, however by 1300 they still have not contacted the card terminal company and still have no money in my account and no faith that it will be refunded especially after reading other reviews online and this seem to happen to quiet a few people. I had also booked the bungalow, an although he had cancelled my booking due to thinking am a raver, when he rang back to confirm I could collect the Key at 1230 he advised that the bungalow was already prebooked out. Booking is still showing that it was confirmed and that I have stayed on the booking.com website. It occurred on: 08/05/2021 This meant that This has seriously annoyed me and cost me a fortune, as I have now received bank charges due to this refund not being in my account when it should have been and still not in my account

If I could give this no start I would!! Got welcomed by a cleaner smoking right outside and we asked where to put the cigarette and he just pointed at the ground outside. Then he gave us 2 keys to 2 different apartments which we didn’t need then got asked why we had 2 but he gave us them! Got in apartment number one and it was so dirty. NO HOT WATER OR HEATING ALL DAY! So 7 of us couldn’t shower! phoned owner next day to sort it and never replied so got in touch with booking.com and they contacted him and he replied straight away and came to see the boiler. Broken! So gave us a key to apartment 3 which was better but not great. Worst place we have ever stayed in. There was bugs all around the bathroom floor when we came back from being out. So disgusting we all didn’t feel clean! NEVER GOING BACK.

The place was dead when we arrived, it seemed like it hadn’t been stayed in for a long time, no lights on whatsoever and a struggle to see the lock boxes or find where we were meant to be going. There was piles of sheets on the ground in the foyer. The general areas were not particularly clean. We first had access to apartment one but the boiler and heating did not work so we had to be moved to apartment three, as we had a baby with us. Apartment three had mouldy onions in the bottom of one of the cupboards, hardly any of the provided kitchenware was clean and the WiFi was not working (it did not work for the duration of our stay). Nothing that we would expect from an apartment/hotel was provided. There was no washing up liquid, hand soap, dishwasher tablets or usable tea and coffee. There were no bath mats at all making the bathroom floor a dangerous place after showering. We planned to have our Christmas lunch here, brought heaps of groceries only to find that the fridge temperature was way above what it should’ve been and much of our food was ruined. Furthermore, on 26th December there was a group in apartment number 1 who were smoking constantly at the main entrance and leaving the main door wide open. They played horribly loud music all through the night right up until late morning meaning that we barely got any sleep. They were also loudly playing the piano sporadically at unsociable times. We had a baby with us so obviously this was a less than ideal situation. The front entrance was also littered with cigarette butts and smashed glass. It stated we would have access to washing and drying facilities but after drying some items for around 2 hours, nothing was dried. The locks in the bathroom were stiff that 4 of us struggled with getting out at various points. For all of these reasons we decided to cut our holiday short and leave a day before we were supposed to on the 27th September, even though we paid up until the 28th. We had planned to enjoy a relaxing Christmas trip which ended up being ruined for all of the reasons listed above, not to mention the extra stress of the season. Especially considering the price, we were sorely disappointed with our stay.

Me and 11 of my friends stayed here for a birthday weekend in Newcastle and absolutely loved it. We stayed in the cottaged attached to the mansion and had the place to ourselves which is great. We all had a single bed each so no one had to share and it had two bathrooms which was enough between us. We were left the key to help ourselves in with which was easy enough and no one ever bothered with us which we preferred. The city centre is about 15 mins in the taxi which isn't too far. Looking to stay here again for another weekend in Newcastle.

Run down and and in need of updating. We wasn’t expecting gold plated taps for what’s advertised as three star but we wasn’t expecting the what we got.......grime, the place hadn’t been cleaned since the previous people and probably not for sometime. The kitchen is covered in grease and had food up the walls. There were tons cigarette butts outside the main doors. As you go in the carpets have been taken up and two big rolls of carpet are sat there and by the looks of it for some sometime. The sofas are stained and you can tell they have never attempted to clean the spillages from them. This also applies to the carpets. Such a shame could be such a lovely place. When booking anywhere you expect a level of cleanliness no matter what the star rating and this has none.