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TripAdvisor Review
Based on 223 review
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This comfortable hotel is located in South Shields. This cosy property guarantees a quiet stay as it counts with just 12 guests rooms. No pets are allowed on the premises.
More details
This comfortable hotel is located in South Shields. This cosy property guarantees a quiet stay as it counts with just 12 guests rooms. No pets are allowed on the premises.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Servicio de traslado (de pago)
Business center
TripAdvisor
Excellent
63
Very Good
81
Good
39
Reasonable
21
Bad
19
Business
41
Couples
88
Solo travel
22
Family
43
Friends getaway
13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 21 July, 2021
we arrived at the front door and was greeted by a young man when asked about the parking he was unable to offer advice. the decor is very dark and dingy. The room itself was very dark decor and the floor was very squeaky. the ensuite was basic and in need of updating .the lighting in the bathroom was poor once the shower curtain was drawn it blocked all the light . the shower was ok but looked dirty. The bed was very uncomfortable and on closer inspection it was a 5ft mattress ontop of a 4ft 6(double base). the cheap waterproof mattress protector made us sweat which was unbearable in the current hot weather. The duvet was very lumpy and too heavy. The service at breakfast was poor, no good morning tables not set to a basic standard ,milk left out during hot weather not ideal. not enough tables for guests to sit at some guests made to sit outside good job the weather was dry. Tables were not cleaned in a covid safe manner in between customers. Basically the whole place needs an overhaul and customer service training given to all staff. We left the premises without anyone saying hope you enjoyed your stay so we were unable to give any feedback. In fact the only staff were the breakfast chef and the waitress who was working hard but had no customer service skills whatso ever. On a positive note the hotel was in a good location for our needs.
barbara f
Reviewed 10 July, 2021
I had booked this hotel following a recommendation in the national press highlighting the less visited beaches around the UK coast; my wife being a huge fan of open water swimming and beaches in general. Sadly, as I was to find out, that was in March in the fervent hope that by July, and our anniversary, the restrictions that had curtailed many previous UK bookings would be sufficiently lifted. So the plethora of horror reviews weren't visible at that time. We arrived at around 3:00pm after a lovely restorative lunch at the nearby SeaChange Cafe; well after the advertised 2:00pm room access time. Suffered the same ignominy of other reviewers of searching an otherwise empty hotel to find someone to show us to our room. Went out the front to ring the bell several times, searched the restaurant area and other accessible points to no avail until around the fourth attempt we were seen to. The fact that the phone was visible with multiple flashes on the amber "message" light suggested we weren't being treated unusually. Same situation as other reviewers in that we were first asked to pay for the total cost of the room despite having paid a 50% deposit back in March via their own booking software!. To add insult to injury we showed the transaction record identifying the paid 50% amount and were then subject to a painful maths exercise of several goes at a calculator to divide the full amount by half to get the residual balance [which was patently obvious the same amount we had already paid]. Which somehow ended up different to our original payment? As the room was advertised as "including breakfast" I had enquired, at the time of booking in March, whether we could be afforded a vegan alternative to fit with our diet. Never received an answer. Emailed directly 4 weeks before our visit, again, to be told that a vegan breakfast would not be an issue. Reinforced that at the time of the tortuous booking in process. Unsurprisingly for the next morning's visit we were presented with the challenge of whether we wanted Black Pudding with our Full English! Reiterating for the fourth time our vegan diet we were then presented with the elements of the said Full English that were vaguely vegetable or fungal [Baked Beans, Mushrooms and tomatoes] with two slices of dry toast. Now, to be fair, we weren't expecting smashed avocado on granary preceded by overnight oats but with the level of emphasis and the current demand for plant based diets our expectations were certainly higher than the result. In consequence we left early the next day, avoiding the culinary delights of the day before, and enjoyed a fantastic spread of vegan breakfast scran in Durham on the way home. I had ,sadly, not investigated the hotel's food hygiene rating beforehand [that'll teach me to be trusting of national press reporting] and was mortified, later, to see a Chronicle report of 2020 showing a one-star Hygiene rating for the hotel. To the room then. The room, a "Suite", was large and well laid out. Looking out over the leafy promenade of Westoe Village we felt we may see some salvation after all. We dumped our luggage and headed to the sea so my wife could enjoy a refreshing dip off Seahaven beach before heading off for a pre-planned dinner at the Black Horse in Boldon. Returning to the room for a shower the faults, along with the cracked front window pane, started to show. My six foot wife shouted for assistance from the bathroom as I needed to move the bath mat to capture the cascade of water leaping over the shower screen from the broken shower head. That was swiftly followed by the collapse of the toilet roll holder sending the said toilet roll trundling perilously close to the aforementioned shower pool. The mattress could easily have survived from the time of it's famously named owner such was the lack of any identifiable springing or support. The walls/floors were paper thin and offered zero sound insulation from the rooms above or adjoining. Accessing and exiting the Hotel [from it's ugly rear in contrast to it's lovely Georgian facade] was a nightmare; both from an availability of spaces and the width of the exit alley. Each entrance, parking and exit required my patient wife to get out of our behemoth and direct me, beyond the plethora of parking sensors and 360 cameras, into a viable spot with minimal blocking of other residents/staff. The final exit point, onto the main road, was a death trap for any pedestrian as visibility was zero at that point. Suffice to say our stay was not a pleasant one and I will have to live with the mistake in booking for the rest of our married life! The weekend was saved by the surrounding countryside, coast line, venues and people we met; it would have been near perfect if we'd have stayed somewhere, in truth anywhere, else. This is a sad old hotel that is in desperate need of an update in fitment, finish and service; all of which could/should have been conducted when the enforced timings allowed. So we now know it's not just Rugby where NZ get one over on us Brits! Will now be challenging said National broadsheets basis for recommendation..........
LesThanPerfect
Reviewed 3 July, 2021
So initially booked us in a double room. Then owner phoned to say we are being put in a twin room due to being overbooked. Got there and the poor bloke who seemed to be running the entire place himself single handedly, offered us a free drink as compensation for now being given TWO single rooms instead because the twin and the double were now overbooked. The poor bloke tried his best to rectify the situation by putting the two single beds into the one single room at our request. After that we discovered the mattresses were heavily stained, the lamp was broken, the toilet and shower were basically a tiny little cubicle and the shower had rust on it. The water from the shower then leaked out the cubicle onto the carpet and we had to use towels to stem the flood. We skipped breakfast when we discovered the place had a 1 rating from food standards agency. Unfortunately I would not recommend this hotel to anyone. I gave it one star rating because of the kindness of the bloke who welcomed us. But otherwise, I feel ripped off when I could have paid half as much for a double room in a popular chain hotel.
782siobhan
Reviewed 13 June, 2021
Arrived after a long drive to stand outside the 'hotel' for around 15 - 20 minutes. I tried constantly ringing the door bell and constantly ringing the phone and leaving messages, nobody picked up. Eventually a woman opened the door and growled at me and said 'I'm busy on the top floor, just wait coz I'm on my own', inferring somehow that it’s my fault that she hates her job and works alone. After the grizzly reception I was asked for £70 despite already paying via Expedia, so I'm glad I didn't give her my card. We were then given the keys, I went to move the car as instructed and my mum went to the room. I had to move the car right around the block and into some grotty back yard where the bedding was out on the line drying amongst all the dust from the ground where the cars had churned it up. When I arrived back the keys didn't work for the back door and so I was yet again banging on the door. Thankfully another guest let me in. I got to the room and could not believe what I was paying £70 for in room 12!!! From the front door it looked ok and £70 isn't bad for a normal hotel, but my god! The door was like balsa wood and very thin, my mum was hanging out of the window for fresh air to breathe due to a mouldy smell. I sat down on the bed and looked across at the other twin bed where the sheet had come up and showed the mattress and a huge dirty brown stain, which made me gip. VILE! I went to the bathroom and someone had left us a welcome gift in the toilet, which I flushed, perhaps floaters are the norm up there. I could feel an asthma attack coming on (which did) due to mould and dirt and DUST. Mum is disabled and there is no lift and so had to walk up 2 flights. No attention to helping disabled guests. Could hear next door through the paper walls, which were bare in places and paint peeling off in others or just stained with god knows what. I immediately booked a new hotel elsewhere and took our bags back down to the car. I told the woman we were leaving and she obviously expected it as she said oh ok, take it up with Expedia. STAY AWAY unless you want to catch some random bugs. Considering the country is in a pandemic, we expect a high standard of cleaning! Looking at the state of that radiator... they were nearly jumping off the wall and walking out of the place due to dust mites. Felt like I had to wipe my shoes on the way out. Thankfully we managed to get into a nicer clean hotel but I seriously think this place needs knocking down OR a very thorough clean and refurb. Given the state of it tomorrow I am going to write to the Health and Safety Executive to protect other people from experiencing the same. Dirty hotels are one thing but it becomes serious when it can cause health risks. I am yet to receive confirmation of a refund and given the saga so far, I am expecting I am going to need to take them to court. Do yourself a favour and avoid. Other guests looked like there weren't impressed either. Would imagine it's not Covid safe. Was going to take more photos but just wanted to get out ASAP.
Lee W
Reviewed 13 June, 2021
On arrival a fellow guest had to let us into the property as no staff answered the door. The reason became very obvious as the poor member of staff was the only member of staff, chambermaid, laundry maid, check-in & room guide. The builing is greatly in need of a refurbish. I was in room 11, once again needed a complete refurbishment. The shower was a trickle at best. The mattress was a bed of springs - and i could feel everyone.. not conducive to a good nights sleep. The hospitality tray was well stocked though. My friend's room (15) was complete luxury compared to my room , however the walls were so thin she heard the gentleman in the room next door snoring all night. There were only four dressed tables in the breakfast room and we were told the night before, if all tables were full we would have to wait our turn. Our first options - grapefrui & croissants were unavailable . There wasn't a member of staff to check us out or ask if we had had a comfortable stay. I do not reccommend this hotel.
her1971