Super 8 Sparks/Reno Area

Stayed in a location in Utah and was it was decent the one in Reno was a disgrace!!!!! Totally disgusting!!! Front desk staff was RUDE and unprofessional!!! We requested an upgrade for a last minute change on the amount of people in our party a few days prior to our arrival and was told the room had a sofa and a cot could be requested upon arrival. However, this was NOT a the case once on site. The staff said I don’t know who told you that but that’s not true and was totally unwilling to make any other accommodations at that time!!!! To make matter even worse there was no sofa in the room and we had the worst night ever as the room obviously did not accommodate 6 people with just 2 measly full sized beds! Needless to say, no on slept a wink!!! The topper was the piece of crap AC didn’t work and we were sweating the whole night! Also I had asked to have extra pillows at check in and they were never sent up and no one ever answered the front desk for assistance thereafter after several contact attempts!! We will NEVER EVER STAY AT A BAYMONT AGAIN NO MATTER WHAT LOCATION!!! Totally disappointed to say the least!!!

Room was not cleaned after several requests over a 5 day stay having a dog with me I paid pet deposit which is supposed to be charged once but was taken twice after requesting a refund and told I'd be refunded due to the company paying these fees they failed to refund my account, this hotel then proceeded to charge my account over $200 without authorization and without any reason so make sure you get your money back before you leave as once you leave they will not reimburse money owed, customer service is poor during the daytime the receptionist is too busy playing on their phones or watching TV clips to deal with customers after around 5 minutes of standing there they will then acknowledge you. Hallways have bins over flowing which were not emptied over 4 days considering the on going pandemic you would think they'd take cleanliness seriously, almost a month later I'm still waiting for all money owed to be transferred to my account after they were paid in full by corporate. Considering this is located near a truck stop you think they would treat their clients better, word of mouth spreads fast between the trucking community.

The staff are very helpful, kind and nice. They give us the best experience while staying in this hotel. Due to the pandemic most hotels does not give breakfast. Some have breakfast in paper bags but mostly are not good. This hotel though the breakfast was in a paper bag as well, but the food inside are better than most hotels we stayed. Thank you.

The room was gross. Sheets were not cleaned (multiple hairs found in bed), the bed was equivalent to a pull out sofa- could feel every spring on a cheap thin mattress. Toilet wouldn't flush without holding the handle down and then wouldn't stop running. Stains on the carpet (looked like uncleaned pet stains as it was a pet-friendly room). I was told they had no housekeeping but would move me to a new room due to sheets. 30 minutes later no call about a new room. I could not even stay here. Checked out 45 minutes after checking in. The front desk attendant was friendly until I politely asked for a refund to which she seemed appalled. I asked about filing a complaint and she was very rude and then gave me a piece of letterhead paper. I am sure that would have made it to management! NOT. During a Pandemic especially I would expect a room to be cleaned thoroughly. Dirty sheets to me mean unsanitized room. So disgusted with this place!!

The staff were friendly, and helpful for the most part. We were there 3 nights and our room was not cleaned either night. When we checked out I asked if we were supposed to have Asked to have our room cleaned. We were not advised of any procedure to do this on checking in. I was told “it depends”. The staff at the desk said that if we weren’t out of the room by 10 am, they did not clean unless you asked. (We were out of the room well before that time each day). The second morning the cleaning staff was in the hallway and saw us leave but the room was still not cleaned. We had to request extra toilet paper and towels from the desk in the evening. The staff at the desk That evening asked if we had asked not to have the room cleaned and we told her no. As I was checking out and asking about this the fellow behind me turned out to be in the room next to us and he had been there the same nights. It turned out he had the same experience and was also not happy about the room not being cleaned. Housekeeping was also out in the hall and saw him leave too, but his room was not cleaned either. He also was not happy about this. The procedure for this needs to be clearly defined and guests advised of what the protocol is upon check in because a practice that relies on “it depends” is lazy on the part of the hotel and confusing and frustrating for the guests. There also were signs noting breakfast options had changed, but nothing indicating to ask staff for options, my husband assumed there was nothing available for breakfast. I did ask at the end of the first day and were told that they did have some options and that you needed to ask for them, but it would have been helpful to have a sign listing the options and directing guests to ask for items on the list. I suppose it is a way for the hotel to save money by not listing what was available, but disappointing on this end. Other places we have stayed have had a sign posted indicating the options and directing guests to the desk to ask prominently displayed. Also we had a ceiling light not working and let them know the first evening we checked in. Though she wrote it down it was not fixed.