The Clarion Hotel Spindleruv Mlyn offers a wide variety of services and therefore it is an ideal place for all types of guests.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 237 reviews
Not Safe hotel and never go again
wee had a hoarer stay and unhelpful staff,, after we checked in we went to the room it was not clean enough and at night we face a real hoarer night after midnight someone was trying to open our room with a key and physically someone opened the door then my wife wake up to check whos on the door then all the of sudden disappeared after I try to call the reception the phone was not working I went to the other phone on the ward also not working then to the reception telling the girl working there she reply this not possible no one can do I ask here check with the cameras she replied no security system in this hotel wawoooo , and no tracking system for the magnetic key lock also . all over was a horrible stay even thought I was waiting for a reply to my email to explain what was happened nothing received
Clarion - 4*..?
Staying in Clarion hotel for skiing weekend I must say that Clarion holding 4* is a way exaggerated fact. They might have a wellnes&fitness, nice rooms, food was ok, coffee horrible! What very bottered me was that I found some of the staff unpolite with a lack of basic social manners towards the costumers. I think **** hotel should train all of their employees so they can complete the philosophy of 4*hotel to have a happy&returning costumers. I hope Clarion will improve the costumer service in the future! Eva
Basic, simple but OK
Booked for a group of 14 for 3 nights for our trip to Horice for the Czech TT, unable to find anything nearer to the races I opted for a ski hotel in the summer. Friday night was noisy (some sort of kids event on) but rooms were OK. Rest of the weekend was a bit quieter but despite being cheap the food was not really very good. Plenty of it but too much like school dinners, plenty of staff to clear the tables and sometimes a bit too keen. Served a purpose and was cheap but it shows in the quality.
Clarion as a brand should mean a certain standard: they even say that in their own advertising. I have stayed at Clarions both in the CZ and abroad and while I don't think they are the best of hotels, they do usually guarantee a certain "average acceptable standard". On a recent business trip, I stayed at the Clarion in Špindlerův mlýn and this hotel certainly does not meet that standard by a mile. The building is old and ugly but that's not the fault of the Clarion chain. Inside, the redecoration was done in a half-baked approach: my room was 1990s decor and an ugly old, rusty bathroom, certainly not worthy of 4 stars. The restaurant was updated and the bar was somewhere in between. Food was average, service frightfully slow and painfull to even watch. The entire staff look like someone playing a movie on half-speed. Everything takes sooooo looooong! (including relatively simple reception tasks or bringing a beer at the bar) What's more, the staff looks tired, demotivated and generally unhappy to work there and that adds to an overall depressing and unwelcome feel one gets after visiting this place. The Clarion should be avoided...actually Špindlerův mlýn as a whole should be avoided... but if you've made the unfortunate decision to visit "Czech Aspen", find a different place to stay.
My wife and I booked a Friday through Monday stay using a Slevomat that provided us with buffets for breakfast and dinner, along with 20% off wellness. The back story is a little important on this one. This was for my 40th birthday and a reward for working hard all summer and dropping 13kgs, hence the wellness. There were good and disappointing experiences this weekend. First the good. The room was clean and everything we expected was supplied. The cleaning lady was very nice and understood we wanted privacy. She allowed us to take what we needed and always with a smile. The front desk staff were very friendly and helpful. They knew the bus schedule and the estimated time that our hike to Sněžka would take. Now the disappointments. First, the dinning. Although it was all you could eat, I have never seen a place with so much staff, with so little volume of customers, have so much problem keeping food available. The food itself is seemed to have been overcooked and without flavor. I had to add salt to my soup three times to get some flavor for example. Most of the dinning area staff spoke almost no Czech. Even though we were in Czech Republic. Things like asking for the bill and a cappuccino had to be relayed to three different people before it was understood. The wellness center. As I said, part of the was going to a reward for working hard this summer and losing a lot of weight. My intent was to have my first massage. When we arrived on Friday night around 19:00, we went straight to the wellness center after checking in to reserve at time for me on Saturday. We were met by a man that I can best describe as looking like Moby. He told us immediately that Saturday was fully booked, and my wife confirmed again in Czech to avoid any confusion. The next day we checked again with a different woman this time and my wife booked an appointment of later that day for an hour standard massage for me. When I showed up for that appointment, yet another woman met me and seemed very confused that I was there for a 60 minute massage, and then had to speak with Moby about it. I was told sit in the mean time. I have lived in this country for a while now and understand more Czech than I let on. I could hear them speaking about the length of my massage and heard homosexual thrown around a couple of times. Finally, I was sent back to the room where Moby worked on me for about 45 minutes, then told me I was finished. I tried to explain to him that this was my first massage and why I was there, but I don't think he understood me. If they don't want men to get massages then they should post it or hire more professional staff. All in all, we would not go back there. They do have a kids area that looked good, but we didn't bring ours this time. There are so many places with similar or better amenities, I don't think it's worth a second chance.