Lovely property but their famous mattress almost killed me.
Reviewed 18 October, 2021
I was a little confused in our booking here. I was in Spokane for a business meeting being held at the hotel. I think every member of our group was confused about this hotel v. the historic v. the tower. More than one group member made a reservation at the wrong hotel.
I was looking forward to the Historic Hotel, but actually like this one in location, decor, amenities, etc.... The staff was very friendly and accommodating.
However, their famous "Davenport mattress" that they try to sell you was a disaster. The first night I went to bed around 9 PM. I woke up at midnight almost immobile. My back was in outrageous pain, and I could barely walk. I spend the rest of the night moaning loudly.
At my business meeting the next day, I fell asleep 3X due to lack of sleep at night.
I checked notes with all those in our group. Everyone thought the mattresses were very uncomfortable (too soft). Talking to the front desk, this seems to be a common complaint.
I moved to a different room, which was a little better. I did make it through the night.
Still (for me anyway) these are horrible mattresses. If you require a mattress on the firm side, please stay elsewhere. No amount of groovy decor can make up for the agony I spend during my weekend in Spokane.
The trip was an absolute personal disaster for me.
They do not seem to want my business, so I am going to move on.
Reviewed 16 September, 2021
The stay itself was not awful - the room was quiet, clean and comfortable. There was an issue with room service that was handled with a lovely email of apology.
But what happened just now has me leaving a negative review. Out of the blue at almost six thirty on a Thursday evening one of their managers calls and 'needs to speak with me' Wow, really? Did I do something wrong - how dare I raise an issue?
Customer service 101 - if a customer emails, you email them back. I do NOT appreciate being blindsided by a call. This was my go to hotel in Spokane and I was considering hosting an event here, but no thanks, I will move on.
I ordered breakfast in the middle of the night but it never arrived so I tried calling room service - let it ring ten times twice and no answer - so I went to the front desk. I stay here so that the nice people can bring me coffee in my room first thing, not so that I have to traipse down to the lobby half awake to get coffee.
Trying hard to be fancy; a bit impersonal
Reviewed 5 September, 2021
Caveat: I am from out of town (SF Bay Area) and this is the only hotel I have stayed at in Spokane. We stayed in a Penthouse Suite (17th floor).
The room is big. In fact, there was a good amount of unused space, and it felt a bit awkward as a result. There is a living room with pullout couch and then a master bedroom. The extra 1/2 bath in off of the front door (living room section) is a very nice thing to have if you are there with a kid (we were dropping our daughter off at Gonzaga). The master bathroom has a sizeable tub and two sinks. Plenty of room. The oddity there is that the toilet and shower are set off together by a pocket door. If somebody is in the shower and another using the toilet, there is no privacy as between the two. Odd design. The master bed was very comfortable. The pullout sofa bed was abysmal. It was so bad that we had to order a roll-away, which was smaller but infinitely more comfortable. The appointments in the room felt like a Vegas hotel room that was trying to be fancy, but came off a bit austere and felt like it was missing a bit of charm and had carpet that was very thin, so it felt like some corners had been cut to build what is a very big, convention-oriented hotel that is trying to be fancy.
Be cautious with room location. We were in a south facing room, a couple of doors three or so doors to the east of the elevator shaft, meaning that there were many other rooms farther down our hallway. I initially though that I would have preferred the other side to have a river view, though our view might have been better with the lights of the city at night. But our side was certainly the wrong side to be on because of noise. There are two sources. First, there is a train track several blocks away and trains run 24/7. Train noise does not bother me, but it will bother some. What was really loud was the people who intentionally race up N. Browne going south, toward the hills. Those cars can be very loud and the acceleration is pronounced at night. You would think that being two blocks away on the 17th floor would not be that bad, but the sound reverberated through the room. The windows are not thick and sound seems to come in around the edges of the installation. I was very surprised. It is possible that the noise was increased for us by reverberation from the elevator lobby, which juts out about 60 feet from our room (1714), but I don't think that was much of a factor. I will not stay on the south side of the east wing again. The people at the end of the hallway would have had even more noise from the racers. North (river) facing rooms are likely fine and that will be my choice. I will also ask to be in the west wing.
By the way, unless you lack coordination, renting Lime scooters is a really nice way to explore the river area. Or just walk. The new park areas around the river are quite nice during nice weather.
Modern & trendy hotel in the heart of downtown Spokane
Reviewed 24 August, 2021
The Davenport Grand is a modern and trendy hotel in the heart of downtown Spokane. I stayed in a double king room with my boyfriend, my best friend, and her husband for two nights. The room was spacious for two couples to share and it was nice that the sink and vanity are separate from the toilet and shower. The king beds were so comfortable. We had a great view of the park, clocktower, and pavilion from our room!
The location was perfect to explore downtown, we were able to walk everywhere, from restaurants and bars to the riverfront park and centennial trail. It's also convenient that parking at the hotel's garage is included during your stay. All of the staff we encountered were very friendly and welcoming. If you are visiting Spokane, I highly recommend staying The Davenport Grand Hotel (or taking a staycation here if you live in the area).
Reviewed 30 July, 2021
My husband and I were on a business (going) and semi pleasure (returning) trip and this was our first "pleasure" stop. Albeit, we had traveled from MS to VA, to Vancouver Washington. On our trip out west, we had a deadline and so this was our first breath of fresh air. I began looking for a place to stay when we were a few hours out of Spokane, with no vacancies anywhere except the Davenport. I had never heard of the Davenport, it was more than I wanted to pay ( $199 + taxes/fees etc)= $250 but we were extremely exhausted and so, I booked us a room not realizing what a special one it would be. We found the hotel easily enough, It was a busy check-in time. Since we were very unfamiliar to the property, my husband drove around to the parking tower while I checked us in. I did feel quite underdressed for the location, but immediately saw a few other weary road travelers amongst the business people. The check-in staff was very efficient and before we knew it, we were going up to our room with a piece of luggage in tow, passing by business guests dressed for meetings and road weary travelers in shorts carrying small ice chests to their rooms. We've never stayed in a hotel with a doorbell nor with an electric shade, but this room had both. (I'm trying to not sound like a bumpkin) And we've stayed in a few high class hotels for overseas travel and special occasions, but spending hundreds of dollars a night is not our norm. I'm the coupon/discount business person. However, this was our only option and even though it was somewhat excessive for us on this trip in particular, it was more than comfortable.... and the only hotel/motel available for hundreds of miles. My only regret is that we did not really take /have enough time to be able to appreciate its history and architecture. But nevertheless, if I wanted to spend a special night in that area, I would certainly recommend the Davenport Grand. And if we hadn't been so "dog" tired there were MANY outside dining options in the area that looked very inviting and must have been good, because there were quite a few people sitting at the tables. We just passed through the large shower and fell into bed. One thing we were familiar with was having to use our room card to operate the elevator. It's an added security measure that is much appreciated in a foreign country, but no one told me. I would have appreciated knowing that little piece of information. It just added to that extra "country bumpkin" look upon entering the elevator. I have a pretty good sense of humor, but really...some things you just would rather know before hand. A clean, comfortable, beautiful, total surprise...the pleasant kind.