Based on 624 review
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This simple hotel can be found in Stockholm. null can make good use of the wireless internet connection available at the public areas of the null.
Check-out ends at: 11:00
Reception servicesLuggage storage
Horrible management - stay away from this place
Reviewed 30 november, 2021
Just when Corona arrived in 2020, we had 40 teenagers and teachers/parents booked at this place for a school trip. The kids had been planning for years, selling candles, flowers, cakes etc to save up the money for this trip. Due to Covid, we had to postpone the trip. Upon contacting this horrible place, the staff was not only unfriendly, but also totally unreasonable. We were not allow to postpone the booking until later in the year. While all of Sweden closed down (including our visit to the government), we had to postpone, but the terrible management of this thiefs-a-like place kept all the money and cancelled our stay in a very tricky way. They had told us we could not cancel, which was fine with us - we did not want to cancel, we really wanted to come and stay as soon as Corona had passed. All we wanted was to post pone. After a few e-mails and telephone calls forth and back, where I tried to argue that we would like to postpone or cancel and get the money back, all of the sudden I received an e-mail asking "Would you like to cancel?". I replied that I would like to, with the re-imbursement of the kids' money. We did never got to postpone, they basically shut us up and took all the money that the kids had been working so hard to gain. This place and the horrible management should be banned from the market! Don't even consider staying here!
Avoid this hostel!
Reviewed 17 october, 2021
Avoid room 101! We had no heating in the bathroom, floor was therefore too cold, and ventilation in the room was too strong comparing to the size of the room, so room was freezing as well. I needed additional cover, cause I was shaking from cold. Receptionist was nice and tried to help as much as he could, so he gave us additional heater, but while working during the night, electricity went out (from 3am to 10am) and it was freezing again. There is no showering gel or shampoo so be prepared to bring some. It's close to center and that's the only advantage. Make yourself a favour, and find another hotel.
Reviewed 24 november, 2020
My booked and paid room was occupied by an other guest due to dubble booking. I did not get any help to find solution and the hostel refused the refund also. I spent my night for the most part in the hallway.
Didn't even stay but they took my money, I had to pester for a refund everyday for two weeks. BEWARE!
Reviewed 22 november, 2020
Booked this hotel at the end of October on booking.com (with the basis of it being free cancellation and you pay 2 days before the booking), we were due to visit end of November but due to being in a national lockdown, we had to cancel the trip. I cancelled the booking but after checking my bank statement, they had withdrawn the full amount from my account. Naturally I tried to contact them for a refund, I was chatting with booking.com (who were helpful to some extent), but little was being done to help me. The hotel claimed that I had mistaken the type of booking I had made but would be happy to proceed with a refund (my booking says the payment will be taken 2 days before arrival, which would've been in about a months time at this point). After days of being back and forth with them and booking.com, a lady from the hotel wanted my bank details for a refund, but she wanted my 16 digit long card number and expiry date ASWELL - which felt very fraudulent to me, especially after them taking the money in the first place without consent, so I was chatting with my bank how to deal with it, eventually I got the refund back, nearly three weeks after it being taken out of my account, but theres was little remorse or compensation from the hotel. YOU GET WHAT YOU PAY FOR HEY? My opinion - don't bother with this place.
Reviewed 13 october, 2020
I found this hostel affordable. Nothing else nice could be said about this hostel. It was a good place location wise but everything else leaves a lot to be desired. Slam shut your eyes and enjoy the low prices.