TripAdvisor Rating
Based on 118 reviews
See all**Property Location**.When you stay at Best Western Plus Sugar Land Houston in Sugar Land, you'll be in the business district, a 3-minute drive from Sugar Land Town Square and 5 minutes from Smart Financial Centre at Sugar Land. This hotel is 13.1 mi (21.1 km) from CityCentre and 14.2...
More about the hotel
Covid-19 Closure
I stayed at this hotel last week for business. Hotel was clean and newly renovated. Coffee was ice cold or no coffee at all. Grab and go breakfast the yogurt was warm. My last day staying there. I received two emails stating there was an emergency and I had to vacate. They stated it was do to Covid-19. I could not get a clear answer if they had an outbreak in the hotel. Kicked me to the curb with no real offers of other accommodations. Stay clear of this hotel!!!
Do yourself a favor...
If I could give a zero I would. I’m not sure where to begin but I’ve never walked in a hotel and walked back out ever!!! To start, an elevator was broken and there was a long line to get on the other one that was moving slowly. Wires were hanging from the ceiling, and once we got on the elevator, it wreaked of pot, the air was not working well. And then the icing on the cake was that I’m certain a group of prostitutes we’re working. They were walking out in the lobby and it was jaw dropping to see. As we were leaving I’m almost 100% that I saw their pimp. My husband and I looked at each other and decided if we couldn’t find a place then we would rather sleep in our car then sleep there. I grew up staying at Holiday Inns...it’s so disappointing to see that the corporation would allow such a trashy place to exist. Luckily, we were able to get a refund and stay at the MUCH nicer Hyatt Place a few miles down.
OK stay
Staff were very friendly at check in. A small error with the booking required some attention which the manager did efficiently. Rooms are clean, slightly dated. Bit of an issue with the water, both the hot and cold were hot, even after running the tap and occasionally brown on initial run, so I don’t know what that was about. Otherwise it was fine.
NOT your typical Holiday Inn hotel
Holiday Inn should be ashamed of this location. We booked out of town guests here and I was so embarrassed. Room keys didn't work, air conditioning mediocre, swimming pool greenish color. Then NO TOWELS on second day. What hotel does not have clean towels??? The manager seemed unsympathetic and made many excuses for all the problems. Needless to say, I do not recommend this hotel.
The Worst Holiday Inn Express I've Stayed at
This hotel needs a complete overhaul. The beds are very uncomfortable and we sunk in the middle during the night. The shower water pressure in the very small bathroom is low and the temp is under lukewarm on the hottest setting. One of our two nights stay we had no hot water. I called down the the receiptionist to alert her to the issue and she said "no one else has complained about cold water but I did just get here". She never even called me back with a resolve. The second night we came back to the room to discover our keys didn't work. The maid came but didn't make one of the beds and left breakfast plates on the dresser. There are many other choices in the area.