Hotel Horizon

Just spent 3 lovely nights at Hotel Horizon. Staff were friendly and helpful. The rooms were nicely appointed, spotless and the beds were super comfy. The continental breakfast was delicious -featuring locally made pastries , bagels, breads and jams. Eggs and other extras are available for a modest fee. We also enjoyed two dinners in the Bistro - the Raclette dinner was extra delicious. Great pool and hot tub. Hotel is 2 minutes by car from the ski hill. Will definitely return again.

Stayed for 3 nights in a chalet with 2 adults and 3 teens. The chalet was very charming. I loved the way they were spaced out and set in the woods, felt private. There is a main floor bedroom with a double bed and lots of shelving in the room. The one bathroom is on the main level, compact but sufficient. The shower is really tiny, not a problem for us but may bother some. The main level has a small kitchenette with a microwave, apartment sized fridge with freezer, and two burners plus a toaster, kettle and coffee maker (but there is no coffee supplied, you need to bring your own). There is also a gas bbq on the deck. The kitchen has the basics for meals. The bathroom they don't supply anything so bring your own soap/shampoo etc. The upstairs had another bedroom with a single and a double bed. There was also a loft area with a pullout couch. The main level had a small living room with an additional pull out couch. Lots of sleeping options. As others have said the living area is a bit small, but we found some extra folding chairs in the bathroom utility closet so everyone had a seat. There is no wifi or tv in the cabins so bring your own games/books/music. There is free wifi and a large family room with a tv at the lodge that is a short walk down the hill. The lodge also has a pool and hot tub area you can use. When you check in, ask for firewood and they will deliver for a small fee. The electric heat works well but the wood stove makes it cozy. The hill was very close. We took the shuttle one of the days but driving is easy as well. Overall we loved the chalets. We would return in the future!

Stayed 2 nights in Chalet #15. What fun to put our luggage in a sled and pull to our cottage. I had not investigaged what we were renting very well so all was such a pleasant surprise. It was a magical walk at night time down the path looking at the bright stars. The chalet was very clean and I wish I had brought some food to cook. So my tip for travelers is bring some food and some board games or cards. Our entertainment was the fire. Very peaceful!

Recent visit for a ski trip. Stayed several nights in a family room. I feel I got a real feel for the place Pros: very close to Mont Sutton, shuttle stop is close, ski lockers, excellent continental breakfast, discount on sutton tickets if needed, wifi was ok, very clean rooms and facilites, family room would work well for family of 4 (bunk bed for 2 in separate cove), pool and hot tub were clean. Restaurant and guest check-in staff were very pleasant and helpful. Cons: no in room mini fridge, very small hot tub (5 person limit and no children allowed in hot tub), icey switchback driveway (could have used some sanding/salt), pool/hot tub area was crowded - hotel and cabin guests using facilities. No tub in family room so if wanted to soak without the hassle of the hot tub, nope. For a ski room this place will work well.

I am very conflicted about my short stay at the Horizon Hotel, as my partner and I travel alot and stay in hotels all over the world, but his was clearly not a shining moment in our exploits. This was specifically their Huttopia Chalets in the woods near the Hotel. It was a beautiful little cabin, next to what appears to be an elegantly renovated old hotel on the slope of Sutton Qc...but their were some glaring opportunities missed that impacted the stay. Firstly I has reserved, based on my wanting to bring my girlfriend for a romantic, cozy evening at this mountainous retreat and yet upon arrival there quite late (8pm after dinner) there was no firewood at the chalet for the wood stove...BOOM lost opportunity for a warm cozy evening by the fire. When I inquired in the morning I was told we had to buy the firewood (Gulp, okay) but no one offered it to us at checkin so how would we know that ??? Second there was no soap in the bathroom!!! There was a blowdryer, there was dishwasher and dishwasher pucks, there was salt and pepper, cutlry, napkins, toilet paper...just no soap. When I inquired, I was told you have to bring your own!!! But how would we know that...??? Lastly I was shocked to notice quite by chance that the ceiling smoke detector was missing entirely!!! The base was there but the unit had been removed and this in a ALL WOOD cabin with a wood stove (admittedly that wasnt used because we were not supplied wood) and a firepit just outside the door. I brought my concerns to the front desk in the morning, and the young man was not forthcoming and beside the responses I have noted above, he displayed a lack of empathy and non-chalant attitude with no offer of compromise. The chalet was new, nicely built, had great parking, was in a gorgeous woodlot, the beds were comfortable...the place was sparsely furnished but perfect for a summer/winter stay in the wooded Mont Sutton...BUT it really dropped the ball on service opportunities on easily fixed mistakes. Too bad as it spoiled the evening and left us scratching our heads.