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Opinión escrita el 1 de Novembre de 2019
We arrived to a property that definitely lacks kerb appeal - extremely steep and ‘broken’ concrete steps. I rang the door bell several times and eventually a young lady answered the door wearing pyjamas. She asked if I knew what room we were staying in - No, I’ve not been here before. She then went and found the owner, who came after about 5 minutes. He had been in the garden (We were checking in at 5, so you would have thought we were expected!) and again he wasn’t completely sure of how many rooms we had booked, was it two or three! He showed us one room which was on the ground floor and then showed us to our other room, after deciding which room was ours at the top of the stairs. This room was very strange....... The shower was literally in a cupboard. You opened the door straight into the bedroom so had no privacy when dressing or undressing if you are sharing with non-partners! It also meant you were having to dry on the cheap and chipped laminate floor - no bath mat. We also only had one towel between two so had to ask for more, as well as only one pillow! Breakfast wasn’t provided so they provided a fridge and microwave as well as some crockery and cutlery. The cutlery obviously hadn’t been washed from the previous occupant as it still had butter on it. The cup still had the tea dregs in in too. Perhaps the worst part though was that the room had so many moths, both large and small as well as a red admiral butterfly. There were about a dozen flying around which was very disconcerting. We were due to stay for two nights but only stayed one in the end. It wasn’t expensive but with the competition of Travelodge and Premier Inns, this was actually dearer. This place needs to buck its ideas up - it felt more like a halfway house!
This hotel cancelled our booking due to "overbooking" after sending us written confirmation
Opinión escrita el 26 de Febrero de 2019
We booked this hotel in good faith through Booking.com. I also called the hotel and confirmed our stay weeks ago. On 26 Feb 2019, they sent a text saying there was "a problem with the booking", they didn't even bother to call us. I called them and the irate man put the 'phone down when I said it was not acceptable. I said I'd put a review on TA and he said "do it." He was rude and didn't even say sorry. We've now spent a day and a half on the phone to Booking.com who can only offer us a service station budget hotel 10 miles away from the venue. My husband asked to speak to a manager at booking.com and the adviser hung up on him. They also cut us off and kept us on hold in a previous 'phone call. This was supposed to be relaxing stay for a family milestone birthday. It's anything but and we still haven't found anywhere to stay. We are not impressed with the hotel or Booking.com who didn't even reply to my email after assuring us they would find us somewhere. I wouldn't even bother rating this hotel.they don't deserve it I had to submit the field. Terrible an understatement.
Opinión escrita el 9 de Enero de 2018
I stayed here with my husband and 3yr old daughter and the room was just what we needed. Warm, comfortable and clean.
We had our own private toilet/shower which was great. Nice large room which had a mini kitchen in it. Microwave and Kettle. Large Mirror. TV and sofa chair/dining table and chair too! Tea and coffee on request though. Towels were provided.
The owner was very accommodating and let us check out late which meant we didn't have to rush the next day. Also we didn't need to worry about time of arrival or entry as we were sent a code for the door.
We would stay again thank you. :)
Lovely Stay with a Friendly Host
Opinión escrita el 4 de Enero de 2018
I stayed here to attend a close friends surprise birthday party.
Neil is extremely welcoming, warm and friendly from the second we arrived to the moment we left.
The room was clean, basic and functional.
We didn't pay for lemonade and expect champagne like it seems some other reviewers have done..
Don't stay here!
Opinión escrita el 10 de Octubre de 2017
We booked the room some months ago for a family party, though we never received any e-mail confirmation of the booking. We arrived at 15.30, rang the door bell twice, no answer. Then found the front door was open so went into a tiny lobby area, complete with unopened post. Still no-one turned up so we tried both the mobile and landline numbers; the owner answered the latter and then came through. He seemed almost surprised to see us and asked how many were staying - err three of us like we booked! He then said we couldn't come in as our room wasn't ready. Then he offered us a "facility" room to get changed in. He said we could leave our stuff there, and when we got back that night we could just come straight in, as the room we were allocated (room A), the facility room (room B) and the front door would all be unlocked! We went into room B (another bookable room) and it was simply awful - dirty, unkempt and uninhabitable. We quickly got changed so that we could leave for our party as soon as possible. As my husband was returning our stuff to the car (no way were we leaving it in an unlocked room in an unlocked house), he noticed our allocated room A's door was ajar, so walked in to find another couple already in there! There was no sign of the owner so we went onto our family gathering. We decided that my husband would pop back there at 7pm to ensure we had a room for the night, to discover the owner making up the bed in room A and stating it still wasn't ready and why had we come back?! My husband said he was concerned we wouldn't have a room as there had been somebody else in it that afternoon! When we got back at 10.30pm the room was "ready" and though better than room B it was not good - in need of serious updating and a deep clean. The "en suite" is tiny with a grotty shower that we couldn't bring ourselves to use. There was one cup, no tea bags or other facilities, and we couldn't get either the TV or Wifi to work. So to summarise - what a way to run a business. Stay here at your peril !