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Old hotel under renovation
Opinión escrita el 24 de Marzo de 2020
Booked this hotel through agoda. And reason why i use these booking platforms is because i can see the pictures of my desired room. Instead of calling them and booking directly to them. When we arrived, though they allowed us to check in at 12nn, they have given us an entirely different room from the one in the picture. I booked a twin room and they’ve given us 1 double bed room. I booked a room with a window and they’ve given us a very dark lit room. When i complained, they allowed us to do a show room of the twin room. But because we’re all tired of the very early morning flight and we’re all hungry (past lunchtime), we rather chose to settle with the 1st one they’ve given us as we’re too tired to transfer all of our things again.
The hotel was very near malls, convenient stores and fastfood chains. I had no problems choosing what to eat for my picky eater 5yr old son. It was along the highway, so we can also ride tricycles right in front of our hotel. It was near the St. Joseph the worker Cathedral. We went on a Sunday and my husband’s birthday so we were able to hear mass that day.
At first, When i booked them, i messaged the hotel if they can provide a little something for my husband’s birthday like a mini cupcake will do and i will just have to pay for it. But they did not reply to my request. When i got to the hotel i understood why. It’s just not that kind of hotel. For me, this is just a 1-2 stars hotel.
It’s a very old hotel. They’re doing renovations though.
I had no problems with my airport transfer, as when we landed their van is already there. But we had to pay 600 pesos for the transfer which is i think is way too much. We could have booked a taxi instead and pay lesser.
They’re very accommodating too with our seaport transfer which is free. As we have decided to go to cebu after bohol.
There’s not enough legroom for the 3 of us, though the bathroom was big. Speaking of the bathroom, their hot and cold shower doesn’t work properly. I would have suggested for them to change it in a normal water heater instead of having a centralized one. You will end up showering with a very cold water.. that will suddenly be a too hot water after a few seconds then it will turn cold again. I had a hard time bathing my son because of this.
Their restaurant were under renovations so there’s no good ambiance while having your breakfast. Their free breakfast is just ok. It’s not good.. but it’s not that bad.
The staff were nice except for the ones in the reception area.
Overall i would rate this hotel a 2 stars only as it wasn’t really the one i’m expecting in the pictures. The pictures were misleading. I could have booked a much better hotel with the same rate.
Customer Service Needs Improvement
Opinión escrita el 18 de Decembre de 2019
My arrival at the airport was disaster. I had to remind them for my shuttle service and waited an hour to pick up. There was no explanation or apology neither. Front desk / receptionist should attend customer service training however room attendant and other staffs were welcoming. The hotel is strategically situated near to the malls, restaurants, schools, church and other establishments. Wifi connection on the other hand was inconsistent.
It was OK
Opinión escrita el 11 de Decembre de 2019
I have known MetroCentre as famous hotel here in Bohol so when opportunity came that I get to stay in the hotel for overnight as a gift to myself i grabbed it.
Within the city, walking distance to some malls here in Bohol.
Room space is enough for me and i liked that there are lots of mirror and how the room is designed.
Free exercise, as during my stay there the elevator was under maintenance😊
Since they are under renovation, please place someone to guide your guest especially on the way to the restaurant.
I was expecting that breakfast would be presentable, it wasn’t, for a hotel like this i was expecting more.
The food is ok. Just ok.🤭
Opinión escrita el 10 de Novembre de 2019
I booked a de luxe room over the internet and got a really inexpensive rate. I attended the 80th birthday of my aunt. The room was tiny but new and clean. For the price, I cannot complain. Yes. I will be back!
Opinión escrita el 13 de Agosto de 2019
our room, although spacious, was reeking with cigarette smoke on the 2nd day of our stay. we did not bother to report.hoping the odor would go away upon our return. it did. shower gel was very limited so we did not hesitate to ask for added supply. they were prompt. we were told we could not check in early since our rooms were still occupied with guests. but upon our arrival at around 11 am, we were welcomed with our keys to our rooms. nice!
the hotel is old and renovations are ongoing. wifi connection was lacking inside our rooms. food is not something you can be proud of - nothing fancy about its taste nor the preparation. small lobby. small pool. audio system needs upgrading in their function room. what you see is what you get.