Based on 544 review
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This lovely hotel is located in City Area. There are a total of 125 125 at Courtyard by Marriott Tampa Downtown. null may take advantage of the Wi-Fi connection on public areas at Courtyard by Marriott Tampa Downtown. null will appreciate the 24-hour reception. Delegates may wish to hold a meeting at this null ideal for business trips.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour
Business Facilities / FacilitiesBusiness Center
The worst Marriott that ever existed.
Reviewed 7 november, 2021
The worst Marriott that ever existed. Do not stay here. Ever. I don't have a good thing to say about this hotel. The staff is rude and unhelpful. I tried to check in for a 5 night stay at 9:30PM and my room wasn't even ready (check in is at 3PM by the way, and I'd had the reservation for weeks). No caffeinated coffee in the room and after I asked for coffee to be brought up to the room, no coffee was ever brought. The room phone didn't even work for me to call reception. I then accidentally left 3 shirts hanging in my hotel room closet and called at 11AM, within hours of checking out, to find them and talked to the manager Savannah who promised me housekeeping would call me that day -they never called. I called back at 5PM and spoke to a gentleman who claimed to not have access to the housekeeping closet to look for the shirts and to call back the next morning at 8AM. The next day when I called, the manager Savannah stated, 'we can't find them, there were no shirts in the room.' I informed her yes they were 100% in the room, I do not have them. She was mean and rude and when I stated what the nighttime manager told me the night before, she said 'That's a lie.' So, calling me a liar. Repeatedly saying, 'Sorry YOU left YOUR shirts in the closet, they weren't there.' So, apparently housekeeping or someone threw out or accidentally took my shirts. She never once apologized until I asked for an apology. This is awful treatment someone who is supposed to be the manager, the leader of the hotel, can give to a guest. This hotel is a shame to the Marriott family. Sadly my shirts were 'never found' which Savannah claims is 'my fault for leaving them in the room because she is not responsible.' I was promised hotel points for compensation (which I haven't received yet...) after I had to beg and plead for something to be given and point out what an awful experience this is as a guest and how as a manager she has handled this situation poorly every step of the way. Do not stay here. Ever.
Very Basic, Nothing Special
Reviewed 25 october, 2021
This was our second stay at this hotel. One negative change is that free breakfast is no longer available to guests. Instead there is an overpriced Starbucks counter where guests can order something to eat. Coffee was not available before 7:00 am for the early risers. The nice bar pictured on their website is not open. The so called exercise facility consists of four types of tread mills and free weights only. The pool is nice and stays open. The bathrooms are too small and the sink area is not enclosed. Sound proofing not very good. Even though we were told we given a quiet room up at higher altitude, it was in fact quite noisy from the traffic below. We will likely opt for another hotel upon our return to Tampa.
Darnell and DeMarcus made our week long stay great!
Reviewed 9 july, 2021
The hotel was a great location for fireworks. The hotel itself was pretty basic. After checking in, we left for dinner. We returned only to find signs that somebody had been in our room (black greasy fingerprints left on the desk, a long screw on the ground, etc.) I called the front desk and they were unsure of who it was, but when I asked if they were doing a/c maintenance, I was assured that was "likely what it was." I was told that to make sure nobody enters my room while we are away, to be put on the "do not disturb" sign on the door. There wasn't one in my room. I later found out, most other rooms did not have them, either. The only laundry washer was broken, but the front desk didn't have quarters for it anyway. They work with the Residence Inn next door (they share the pool and courtyard between the two properties), and they had a great laundry room with updated machines that took credit/debit cards. So, it was a bit of a walk, but I was able to get our laundry done. Darnell and DeMarcus showed me where it was and were sure I had everything I needed. Darnell and DeMarcus, who went above and beyond for us, and well as other customers. Whether it was helping with the laundry situation, getting breakfast items for you the night before since you had to leave before breakfast opened, making special drinks for dietary needs, giving recommendations for local places to eat, getting late check-outs, etc. They work there like they own the place - that is the level of concern they show for every single detail of your stay. They take the time to get to know customers and what they can do to make their stay better. They were a definite ray of sunshine during our stay. And, I heard others say the same thing.
Reviewed 5 may, 2021
The hotel has no parking on site, so you must use the valets who were always friendly and helpful. However, it was not easy to ENTER the hotel. They have a double set of doors. The first set whisked open immediately, I was expecting the same at the next set of doors, which were about 3 steps away, and I almost walked into them because they did NOT open. So what do you do with electric doors? They weren't closed all the way (about an inch) but I had to push very hard to get them open, but they suddenly flew open with a resounding crash, that the entire first floor could have heard. Even so, the front desk was unattended, in spite of our very noise entrance. We said "hello?" no one came. I browsed around in their merchandise alcove for a little while only to find my spouse still waiting for someone to appear. The absence of staff at the front desk has been noted in other reviews - management response is that they are "in the back" where they can monitor front desk. Well, they were not "monitoring" the desk this particular afternoon. And what are they doing "in the back" that they can't do at a computer at the desk? This is such a poor first impression! It would not be allowed at ANY decent hotel. The woman who finally appeared (quite by chance I'm sure), was pleasant enough. After the check in procedure, I asked why I had to manually throw the doors open and she explained because of COVID, you have to ring a doorbell out there to get in. Registered guests use their room keys to get in. We looked at the set up out there later. They store the huge luggage carts on either side of that little space between the sets of entry doors. There was a little sign on the right far wall about using your room key and there was a sensor, but all this was behind the luggage carts - you would have had to pull one of them completely out to access the sensor or the "doorbell." Ridiculous! Move the sign to the door itself for heavens sake. Or ensure that the valets tell people who are checking in to look for the doorbell just inside. How hard is that? It did not end there. We get up to the room, and it was pleasant enough. We left to visit a nearby shop, and when we returned, I knelt down to put some drinks in the mini fridge and when I stood up, the knees of the pants I was wearing were completely soaked through. The air conditioning was leaking and the carpet of that whole quadrant of the room was saturated with water. The front desk changed our room. Now we were celebrating my birthday in Tampa and had reservations for dinner in less an hour. The LAST thing I expected to be doing was repacking everything, hauling it to the next room assignment, then trying to dry my soaking wet pants with the hotel hair dryer that smelled like it was on fire. This second room we were given was considerably smaller than the one we had to leave - how is that for service recovery? Later in the evening before retiring, I go into the bathroom and find out that you cannot adjust the temperature at the sink - seriously, try brushing your teeth using BOILING water. I had to kneel down at the tub faucet. Ridiculous! These maintenance issues are things that the housekeeping staff would notice and report, but obviously NOT. At some point in the afternoon, I wanted something from their merchandise alcove and asked the front desk person if they post these charges to the room. I was told she just had to scan them, which she did, but then she told me that "for some reason" they did not scan and she would have to enter the purchases in manually - which took three or four times LONGER than it should have. I don't imagine that anything was done to research the issue to take steps to correct this problem - but what I DO imagine is that it will somehow be blamed on the COVID pandemic. I've looked at management responses to some of these very same issues and a recurring theme is COVID this and COVID that. Please save your breath. EVERYONE has been impacted by the pandemic - it has been horrible. The difference here is that you are taking money from customers who may have much less money as a result of the pandemic. When you fall short of expectations, you can't just take the money and say, thank you for your comments, please give us another chance in the future. You need to implement true service recovery - there needs to be an offer of some kind - a rate reduction, cover the parking, if nothing else, a decent reduction on a future stay. And the customer should not have to freak out and ask for or demand this compensation. This type of occurrence should not be all that costly to the hotel since it should be rare. If it's the rule instead of the exception, then you shouldn't be in business. We will never go back, and do not recommend this hotel at all.
Way too many issues...
Reviewed 16 april, 2021
The front desk was unattended when we arrived. That was a telling sign of things to come. When we did get checked in the trip to our room ok us past a water and ice station that was decorated with empty beer cans. We can only hope it was part of a recycling effort. The room was okay, a bit worn, but the windows were dirty and we would come to find out that one of two air conditioners did not work. We used the $22 valet parking. No complaints about the service or the fee until I watched he valet brining my car in the morning due a U turn in front of the hotel . Front desk was unattended at checkout. Not a typical Marriott Courtyard experience.