Best Hospitality in Cameron Highlands
Reviewed 10 October, 2021
This is the best hotel/accommodation anywhere in the Highlands. To start with, the service is exceptional. They really do care for you from the moment you set foot till the day you check out. On the day of my arrival, check in was seamless, while the room (and the whole resort) has a very luxury colonial ambience that is very calming. There’s a quiet reading room with a fireplace and the Jim Thompson tea room that doubles up as a cosy lounge. The room channels the same feel with sufficient amenities, including a coffee machine that produces vaguely coffee flavoured water. There are also earplugs to help with traffic noise and a book about the diverse history of the place. The dinner menu was delicious, but not enough to justify its hefty price. The tender duck breast, flaky baramundi, and tomato tarte tartin were the highlights. The spaghetti, however, was preboiled and refrigerated, which made for an underwhelming dish. The next day, in the afternoon, the high tea is satisfactory. RM75 gives you 2 good scones with chocolate sauce and an incredibly sweet strawberry jam, 2 A grade strawberries, 4 simple sandwiches, a strawberry trifle, a small piece of brownie, a lemon curd tart and choice of coffee or tea. Meanwhile, for breakfast, almost all the menu items are well-executed, but don’t order the sambal cheese toast, as the flavours of the toast and curry do not match. The pastry was also not up to standard. On the first night, my family and I were invited to light the fireplace, which was an invaluable experience. Free strawberry juice was offered alongside, perfect for relaxing in the reading lounge.
Overall, the trip lived up to YTL standards. The only major downside was that the food was overpriced for its quality. On the contrary, the staff are experienced and friendly. Cameron Highlands Resort should definitely be on the radar for a nice stay in Cameron.
Cheated by big corporation of YTL Travel Organisation during Pandemic with No customer centric
Reviewed 28 May, 2021
I was displeased with the whole experience and I want to share this to whoever who is planning to book any travel with YTL travel, please think twice or take a necessary precaution else you will land into a scam from such a big organisation who doesn’t honour their words and at the end of the day you are being billed for a large sum and did not get the service/stay you paid for.
Last year my husband and I had a very pleasant experience from our stay at YTL Pangkor Laut Resort. So we decided to plan a stay with YTL Cameron Highlands Resort, during our short business visit. However, this round of experience especially with the YTL travel center was disheartening and has ruined the positive experience we had from our stay a year ago. We would think twice before booking a stay with them again, if ever. Below are the events that unfolded over the past few months and I wish that someone from YTL Leader/Owner investigate this further and not to shut your consumer by just hearing the fake information provided by their internal management (Mr Peter Wong/Director of YTL Travel Centre) and provide a credit which has no use to consumer anymore as the pandemic situation is not doing any better in Malaysia.
*March 5, 2021*
Made an online reservation and paid for 3 nights (March 21-24, 2021) stay at Cameron Highlands Resort.
Side note: We were already in Cameron Highlands 3 days before, as I had a business meeting over at a different hotel (which we initially stay at).
*March 18, 2021*
While I was already in Cameron Highlands, we received a phone call from YTL travel center, notifying us that the hotel is closed to the dates we have booked for. An option was given for us to reschedule our stay with them. This was very frustrating for us as we had to make a booking with another hotel for our stay there. We tried to explain that we were not informed about the closure of their hotel and that they had no indication on their booking page that their resort was closed on the dates we wanted. As we did not receive the service we paid for, we requested a refund but were denied through their YTL travel agents.
*March 19, 2021*
After several rounds of calls to the YTL travel center, we were finally redirected to their Director, Peter Wong. He was courteous enough to give us a call. Initially, Peter offered the same option to rebook our stay with them at any other of the YTL hotels which would be valid until December 2021. After explaining that my husband was only in the country for a few months and will not be able to benefit from their offer (given the unstable pandemic restrictions), he agreed to process the refund to us but said that it would take some time. We agreed to wait.
*April 17, 2021*
After a month of wait, our payment was not recredited. My husband contacted Peter again to follow up on the situation. He replied that he did not know what happened to the form which he submitted to his auditor, and have resubmitted it again. We thanked him and continued to be patient.
*May 19, 2021*
After waiting two months, I received an email from YTL Hotels stating that our refund has been rejected and was again offered to rebook a stay with them at another date. My husband tried contacted Peter to check what was happening to our agreed refund, he mentioned that his Senior VP (Luke Hurford) rejected our refund process.
We fully understand and respect if YTL Hotels have a no refund policy if we made a reservation and the resort was open for business, but in this case, the hotel ALLOWED us to book on the dates we wanted knowing that their resort would be CLOSED without any information on their website on their closure. This is a matter of integrity and we are now their captive customers. If there is anyone you could speak to to help us retrieve our refund we would be truly grateful. We also hope that our disappointing encounter would shed some light on how their customer relation operations can improve. Below are the reservation details.
*Confirmation Number: XXXXXXX*
Book Date: March 5, 2021
Arrival: March 21, 2021
Departure: March 24, 2021
Total Stay: 3 Night(s)
Room Type: Deluxe Room King
Total Charge: MYR 2,432.52
Reviewed 9 January, 2021
We stayed during the new year eve and honestly we didn’t want to check out from that amazing place..
Before we even arrive we were communicated and welcomed by the FOM ms. Lee so she can ensured our arrival is smooth.. upon arrival to the hotel and there she was Ms lee at the entrance to welcome us. After the check in she did the extra mile to check on our arrangement for today and she organised our afternoon tea and also order our dinner for the day.. she arranged our new year eve and our stay memorable. 2nd day again ms lee was there to great us on the morning and check on our plan for the day.. same also on our last day as she extended a late check out and lunch to the room before we leave to KL. Honestly we are out of words to describe what ms lee did for us and indeed left a big impact to our stay and our experience.. the only things I say is the hotel so lucky to have her there and we promised to come back again just to visit her. Keep it up.
Special mention to sashi (F&B and Ms.Kath and rest of the F&B team) thank you for making our stay memorable.
Till next time please stay safe.
Our best choice for stay in Cameron
Reviewed 2 January, 2021
We have stayed in this resort several times, which itself speaks out that we are happy with it. Few things stand out for this resort which makes us to come back every time we visit Cameron. Firstly, the service and the hospitality is worth mentioning; all the staffs are very helpful and polite and I would like to specifically mention about Ravi and Phyo, they are highly professional and dedicated. Secondly, the Jim Thomson lounge is a special attraction; if you choose to stay here dont miss the afternoon hightea in this lounge. Also the location of the resort is quite good as it faces the golf course and within reasonable distance of the popular landmarks. The rooms are spacious and deco is charming. Hence, it is our favorite and consistent choice to stay in Cameron.
Average hotel but compensated by good service personnel
Reviewed 27 December, 2020
Our overall stay was pleasant yet a little underwhelmed. This is due to the mediocre state of the hotel. Cleanliness in the bar area was not the best as well.
Our greatest disappointment was the gift store. We were looking forward to some resort shopping but the store was closed. The opening hours were simply too short.
Our intention was to purchase something from Cameron Highlands Resort as a keepsake but ended up not being able to buy anything as the store was closed!
The only positive side is the great staff and their service. They were extremely polite.