The Best experience ever in tangier
Reviewed 27 July, 2021
So i am confused about which fair words i should apply to express my feedback about my experience in this beautiful property ... The great service from all the staff without exception ( concierge team , reception team , housekeeping team , lifeguard , food and beverage team ) their anticipation of my needs , their sincere greeting , their smile ... i was really impressed about every single detail in this property , and ofcours i need to mention the great location of this amazing property . well in fact generally my stay in this hotel was incredible ... thank you to everyone and for sure i will go back soon , can t wait to see u again guys and well done .
NOT a 5 star hotel
Reviewed 8 January, 2021
This hotel is not 5 stars as advertised. It is quite dated. Staff is friendly but they are not given much to work with. Had the impression they were understaffed while we were there and of course you can blame COVID for everything nowadays. Enjoyed breakfast outside even though the weather was very rainy but it was better than inside the smokey breakfast room. The area around the hotel is quite rough with people begging and trying to sell you things. Would not stay here again, sorry.
Nice hotel, we stayed for one night.
Reviewed 5 March, 2020
Nice clean hotel. We stayed for the night. The riad is very nice and staff are very friendly. We only had breakfast, which is a generous buffet, and did not try any of the other services.
Nice hotel would recommend for a short stay.
Reviewed 16 February, 2020
DID NOT FEEL SAFE. DO NOT STAY HERE IF YOU VALUE PRIVACY. The people who work here are some of the least customer-service oriented staff I’ve ever encountered in my life. From the check-in, to the room service, to the housekeeping, it seems like they don’t even know common courtesy. For example, the housekeeper came in this morning at 8:05am without even knocking. My friend and I were fast asleep and she just barged in and woke us both up and asked if we want our room done. Excuse me? The do not disturb sign was on the door. It’s just unbelievable how much of a lack of training all the staff has. For a hotel that has been around for a hundred years, I’m not sure they’re going to make it even 100 more days... DO NOT STAY HERE.
Hotel is fine, spa was awful
Reviewed 2 December, 2019
El Minzah hotel was a nice property, the room itself was comfortable and it had a nice balcony. Staff was helpful, though they did mess up our wake up call. The food was very good at the Wine Bar. Our main complaint was the spa, we schedule a 45 min couple massage. They brought us to a room and left us waiting for 10 mins, we almost got up, the woman who massaged me basically just rubbed me with baby oil. They then shorted us 15 mins of our massage, and told us to take our time getting up, though one of the masseuses, came over to me and rerubbed my shoulders and head for a min or two, saying that the other woman doesn't know how to give a massage and that she's not trained. When we told the front desk that we only got 30 mins, they went and got the untrained masseuse and she started screaming about it, and then went off to the security guard to yell to him about it, right in front of us. It was completely unprofessional, we paid for the 45 mins but it was not worth it at all.