Based on 2788 review
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Situated in Chicago, this hotel is steps from Pritzker Pavilion, Millennium Park, and Chicago Cultural Center. Art Institute of Chicago and Ford Center for the Performing Arts Oriental Theatre are also within 10 minutes. Unless notified prior to, or at check-in, a one night penalty will apply to departures that occur earlier than the date specified on the original reservation. The hotel is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. (Fee subject to change) Bookings of 7 rooms or more will be considered a group booking and are not applicab...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.
Reception servicesConciergeLuggage storage
Fantastic historic building
Reviewed 23 november, 2021
This is a gem of a hotel in Chicago. It is not very visible from the outside, and the entrance serves other shops too - Shake Shack, a coffee shop and a restaurant. The building itself is exciting and has a rich history. The rooms have been recently renovated and are well designed in keeping with the character of the building. We had a wonderful stay.
You Must Stay Here!
Reviewed 22 november, 2021
What a weekend we had in Chicago, thanks to staying at this hotel! It's a destination to behold within the 4 walls of this majestic building, aside from simply stated, yet luxurious corner king room. The Chicago theater is 4 blocks away. Wildberrys (amazing breakfast spot) is a 10 minute walk. We could see the cloud gate from our window, & Millennium Park is right across the street! Starbucks is also close by, although the coffee shop at the hotel is outstanding, so that would be my 1st choice! The staff are amazing and were so interactive, gracious and kind. We cannot wait to visit again!
Reviewed 22 november, 2021
Beautiful facility! Rooms are slightly on the small side but I think that is the case for most older buildings in Chicago. The beautiful architecture and wonderful amenities more than make up for that. Service was top notch! We were waited on hand and foot from the moment we walked in the door to the our final minutes there. The bed was one of the most comfortable beds I've ever slept in!!! Great location in the city. It is directly across the street from Millennium Park, the Chicago Cultural Center and Garretts Popcorn!
Not worth the hype
Reviewed 22 november, 2021
The hotel is an historic landmark with beautiful common areas and is very popular with locals (which makes it very crowded). However after staying here, I’m sorry to say I would never return. Where to even begin… Upon arrival, there were no doormen or bellmen to greet me. I was staying in the city for almost a week in the winter so had two checked bags as well as two carry on size bags in tow. I finally bumped into someone who worked at the hotel on the ground floor lobby (which isn’t the real hotel lobby) and asked if someone could help me with my bags. His response was “I’m busy.” Ok fine. I finally figured out where the check in desk was and shlepped all my luggage upstairs in the elevator. Had to stand in line for 20 minutes to check in as there was only one person behind the front desk actually assisting customers as the rest were on their phones and talking among themselves. I was given a room key and told to take my bags myself to my room since the bellmen were “too busy” to assist me. “Too busy” should be the motto of this hotel, as the service across the board is abysmal. I got to my room and was immediately dissatisfied, it looked like a jail cell: poorly lit, small bed, no closet, no drawers, and a pedestal sink in the bathroom. Literally nowhere to put anything. There was no way I was going to be able to fit in this room let alone unpack, so I called down and asked to be moved. About 15 mins later, someone came up and offered to show me an “upgraded” room. It was the same exact room, tiny with no deck space nor drawers and an armoire with no hanging space. The staffer who took me to this room laughed and said “everyone always complains about the closets and no storage, I guess we should do something about that.” I guess you should! Finally after another 10 minutes they showed me to a third room that was ADA accessible so it had some extra elbow room. The bathroom had a proper counter but there was still no drawers and no hanging space in the armoire due to the idiotic design of placing two decorative poles under one another (I’ve attached a photo). To be honest I should have just left and gone to a normal hotel, but I decided to stay anyway. The staffer offered to bring me a rolling rack which sufficed as there were no other room options available. I wish that was the end of my problems, but unfortunately, the hotel ran out of hangers, but didn’t tell me this until after calling multiple time requesting hangers over a 3 hour period to no avail. They were able to find a few more and delivered them to me later that night and I had to make do. I should also note the safe in my room did not work and just blinked 8888 the whole time, I called and asked to have it serviced but no one ever came. I understand this is an historic building, but the rooms are very noisy, you hear your neighbors on both sides and above day and night, and the pipes rattle and wail in the walls whenever anyone uses the facilities. Thank god I brought ear plugs to sleep with! The shower was also a joke, the water fluctuating between barely a trickle to full force, freezing cold to scalding hot, rattling and sputtering the whole time. I thought at first maybe there was some air in the pipes that just needed to run though, but this was consistent for the four days I stayed at the hotel which made bathing very problematic. For the duration of my stay, I never received maid service even though I called down at least twice a day and requested it. I asked if they could bring some fresh towels on my third day and their response was “I’m sure there’s plenty in the basket next to the sink.” If there were, I wouldn’t have called! The only positive things I can rate this hotel on is their dining and drinks. I had cocktails and lunch at Cindy’s Rooftop and dinner one night at the Cherry Circle Room and both were just delightful from start to finish. Being a hotel guest you can skip the (very long) line to get to the rooftop and show your key to the hostess and they’ll seat you right away. If you’re coming just for overnight or are someone who can live out of a suitcase with wrinkled clothes, then this is your hotel, otherwise, avoid all this stress and stay elsewhere.
Like staying in a old YMCA
Reviewed 19 november, 2021
The building's historic architecture is lost as a hotel. It felt like staying in an old YMCA (not good), and lacked style and grace. Very nice staff and attention to service, but overshowed by the dark and gloomy interior and rooms more reminiscent of a college dorm than a quality hotel. FYI - the Cherry Circle Room restaurant is to be avoided at all costs. Save your splurge money for the real quality restaurants in Chicago. The CCR is overpriced and under delivers.