Hotel Lucerna Tijuana

Starting at

$ 136

TripAdvisor Review

Based on 448 review

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Located in the the city, 2 blocks from the Tijuana River Plaza shopping mall, a few minutes from the Tijuana Cultural centre, Racecourse Agua Caliente Golf Club Campestre, Bullring, 4 minutes from the border with the United States and at 9 minutes from the international airport. This hotel has a res...

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Property Info

Located in the the city, 2 blocks from the Tijuana River Plaza shopping mall, a few minutes from the Tijuana Cultural centre, Racecourse Agua Caliente Golf Club Campestre, Bullring, 4 minutes from the border with the United States and at 9 minutes from the international airport. This hotel has a restaurant, bar, cafe, night centre, 4 halls for events, exclusive club Lucerne, board room, business centre, parking, gift shop, tobacco, safes, Internet access, helpdesk at car rental and travel agency, 24-hour security, room service, medical service, laundry and dry cleaning. Transportation service ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
ConciergeLuggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guests24 hour receptionProtective clothing available for guestsFree wireless internetGloves available to guestsDry cleaning / laundry servicesIn-room accessibilityBabysitting or childcare (surcharge)Shower room adapted for wheelchairsBreakfast available (surcharge)Wheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. AdEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. This cottage also features complimentary wireless Internet access, wedding services, and a picnic area.Don''t miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/child

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    196

  • Very Good

    147

  • Good

    36

  • Reasonable

    20

  • Bad

    49

Travelers profile
  • Business

    145

  • Couples

    97

  • Solo travel

    30

  • Family

    80

  • Friends getaway

    36

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Quiet, luxury in TJ!

Reviewed 6 october, 2021

Lucerna Hotel was a great choice for our anniversary trip to Baja California. The hotel is quiet and has GREAT staff in the bar! The rest of the staff was adequate, but not very friendly. The rooms were well lit and clean. The pool area was nice! WARNING: The SELECT ROOM upgrade does not offer the amenities listed on their website. There is coffee, juice, and a simple breakfast from 6:30 to 11:00 am. The breakfast was scrambled eggs, beans, potatoes, and hot dogs (sausages). There was no toast and the cereals were stale. There were pastries two days, but not the third. Of course, many of these had nuts and I am allergic. The lounge is NOT available during the day for beverages. The lounge happy hour has not been in place since BEFORE COVID! When we brought this to the front desk staff's attention, we received a shoulder shrug. They have no intention of updating their website to reflect the changes. The sad breakfast was not worth the additional $30 USD per day.

Kelly R

TERRIBLE TERRIBLE TERRIBLE

Reviewed 18 august, 2021

Terrible terrible terrible terrible experience. I booked a reservation through the hotel, received 2 confirmations, the first shortly after I booked and the second the day prior to my arrival. Both confirmations stated Ktower hotel stay. When I checked in, the kid at the front desk said I was booked at their sister property right next door at Lucerna. I asked to speak to the MGR, which of course it's Mexico and they're not working that day miraculously. I walked to Lucerna and spoke to the MGR, there Veronica which was completely worthless! She said because I was given a very low price on my reservation, I would have to stay at Lucerna because the price I was given was a Lucerna price. After bickering with her and her other incompetent sidekick Erick, I finally was able to get what I paid for. Veronica should "NEVER EVER" be in mgmt. Shes incompetent and lies as well as Erick. Unfortunately, this is very common in MX.

Odyssey785214

Great experience and would recommend to friends and family of those traveling with patients receiving surgery

Reviewed 16 august, 2021

The hotel was very clean and reasonably priced . The service was great and friendly . Fluently spoke English in all areas. Easy check in . Great room service , maid service and Resturant staff . The food especially in rivoli was delicious and cheap !

kimberlyp871

H

Reviewed 24 july, 2021

I want to say thank you to the amazing staff for everything. Juan was the first person I met helped me with my bags at check in and offered a few drinks as I checked in. Juan made sure anything I needed was taken care for. He treated me like family and if I could give more starts I would! Jose one of the managers took care of an issue with the pool being closed on my birthday and handed it very professionally in my opinion. He upgraded my room for another night and even tho people were yelling at him he kept his cool. Christian my brother with the same name also treated me like family and was always helpful! Sylvester upstairs my brother made sure everyone had a good time and was safe! I can’t wait to come back to this hotel! Great team! Great friends! Great family!

chrisyI9882QX

Not worth even half of what we paid to stay here.

Reviewed 21 july, 2021

It’s a shame that such a pretty hotel has such rude staff and bad service for the price we pay I’d expect at the very least courteous service from everyone there. Especially the front desk staff. I’m currently waiting on hold for them to answer the front desk for over 13 minutes now and I’m calling to ask where the hot water I requested for my tea is. It was ordered before 930pm it is now 11:16pm. Power and water both went out today for I’ve r2 hours so while we waited we went out to the patio and ordered a burger that was completely raw so my kids would not eat it , we brought them pizza from domino’s across the street instead and what did they say??? Oh you can’t be eating pizza in the pool, first of all we are sitting on chairs no one in our group was in the pool or even pool chairs. Second will you go and sit with me and my kids in a hot ass room with no AC, light or even running water while they eat their food? Don’t think so.

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