Pet maximum weight in lb is 15.
Based on 1258 reviews
Nothing disappointing about this hotel. Staff and service were friendly and helpful. The hotel's location is very convenient, near the Tokyo station and a 10-15 minute walking distance to Ginza. Very spacious rooms for Tokyo standards. Look forward to returning!
Stayed in March 2020
The reception staff seemed genuinely pleased to see us. They were exceptionally courteous. The room was immaculately clean. Whilst proximity to the rail station had the downside of some noise, it was more than made up by the convenience of getting to the station for onward travel. The reception staff even accompanied us to the station to make sure we found the rought platform.
Experience the Four Seasons Hotel Tokyo at Marunoucho
This Four Seasons is definitely a 5+ star rating experience. It's conveniently located in a safe and central area of Tokyo. The train station is located foot steps away with access to plenty of restaurants and shops. I look forward to returning to this location next year. Don't miss the opportunity to feel pampered, greeted and supported while staying with an incredibly professional and detailed oriented staff.
Two fabulous stays at our world's favorite hotel
On our third and fourth visits to this lovely hotel, my wife and I stayed 3 nights at the end of January and 2 more nights a week later in February. This hotel remains our favorite hotel in the world. From the moment we were met at our train car on the Narita Express to our escorted departures at Tokyo Station, we were greeted by name and treated warmly by the hotel's friendly and attentive staff. We got off to a great start each morning at the hotel's breakfast buffet enjoying made to order poached eggs along with their selection of fruits, pastries, and other fine assorted delicacies. The hotel's reception and concierge assisted us anytime we had a question and helped us book tickets to the teamLab Tokyo Digital Art Museum. From hailing a taxi for us and providing directions to the driver through providing us with a description of how to take the monorail and train to return to the hotel, the entire team made our stay a pleasure. If you're looking for warm, gracious, and personal service, quiet and elegantly appointed rooms with lovely L'Occitane amenities, and the magic of traditional hospitality and care in modern Japan, you will enjoy your stay here as much as we did.
Quite possibly the best service we’ve ever experienced!
Hats off to the Four Seasons Hotel Tokyo at Marunouchi for an amazing stay with incredibly genuine and caring service. From the moment we were met at the station by two wonderful staff members to help with our big ski bags we knew we were in for a treat! The hotel is lovely - luxurious rooms, beautifully appointed with wood, leather and gold leaf accents. Spacious and stylish bathrooms with every amenity. The main restaurant on level 7 is spectacular. Great city views and watching the bullet trains pull in and out of Tokyo station is great! Food is beautifully prepared and a great variety of both western and Japanese dishes - perfect for our Family. But what makes this hotel more special than others is the service of the staff. The genuine and caring service of the staff is absolutely beyond what we’ve experienced at any other Five star hotel. Always making sure we have everything we need; giving great tips for restaurants and things to visit....and probably most importantly helping me when I was ill. The staff walked me to the doctor surgery; spoke with the surgery staff in Japanese so they knew what I needed and even showed me were the pharmacy was located. The service was above and beyond and made a real difference when I was feeling unwell. Thank you Four Seasons Tokyo. We will return.