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The Windsor Hotel TOYA

739 TripAdvisor Reviews

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According to guests, it's ideal for:

With a stay at The Windsor Hotel TOYA in Toyako, you'll be within a 15-minute drive of Lake Toya and Shikotsu-Toya National Park. This 5-star hotel is 26.5 mi (42.6 km) from Annupuri and 27.3 mi (43.9 km) from Hakucho Bridge.Make yourself at home in one of the 368 air-conditioned rooms featuring re...

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1

Quarto quádruplo exclusivo, 4 quartos

4 Twin Beds

624-sq-foot room with ocean views


Layout - 4 bedrooms

Internet - Free...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

Immediate booking

2

Quarto duplo superior, para fumantes, Vista para o mar

2 Twin Beds

431-sq-foot room with ocean and golf course views


Internet - Free WiFi and wired In...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto casal júnior, para não fumantes, Vista para o lago

2 Large Twin Beds

624-sq-foot room with lake and mountain views


Internet - Free WiFi and wired ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

1

Quarto duplo júnior, para não fumantes, Vista para o lago

2 Large Twin Beds

58-sq-foot room with lake and mountain views


Internet - Free WiFi and wired I...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto duplo executivo, 1 quarto, para não fumantes

2 Large Twin Beds

980-sq-foot room with partial ocean views


Internet - Free WiFi and wired Inte...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

2

Quarto casal superior, para não fumantes, Vista para o mar

1 Queen Bed

431-sq-foot room with ocean and golf course views


Internet - Free WiFi and wired In...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

1

Quarto duplo júnior, para não fumantes, Vista para o mar

2 Large Twin Beds

624-sq-foot room with ocean and golf course views


Internet - Free WiFi and wi...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto tradicional, para não fumantes

2 Twin Futons

710-sq-foot room with partial lake and partial ocean views


Internet - Free WiFi a...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

3

Quarto duplo superior, para não fumantes, Vista para o lago

2 Twin Beds

431-sq-foot room with lake and mountain views


Internet - Free WiFi and wired Intern...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto duplo júnior, para fumantes, Vista para o mar

2 Large Twin Beds

624-sq-foot room with ocean and golf course views


Internet - Free WiFi and wi...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

3

Quarto duplo superior, para fumantes, Vista para o lago

2 Twin Beds

431-sq-foot room with lake and mountain views


Internet - Free WiFi and wired Intern...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

2

Quarto duplo superior, para não fumantes, Vista para o mar

2 Twin Beds

431-sq-foot room with ocean and golf course views


Internet - Free WiFi and wired In...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto duplo júnior, para fumantes, Vista para o lago

2 Large Twin Beds

624-sq-foot room with lake and mountain views


Internet - Free WiFi and wired ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

1

Quarto casal júnior, para não fumantes, Vista para o mar

2 Large Twin Beds

624-sq-foot room with ocean and golf course views


Internet - Free WiFi and wi...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

Property Info

With a stay at The Windsor Hotel TOYA in Toyako, you'll be within a 15-minute drive of Lake Toya and Shikotsu-Toya National Park. This 5-star hotel is 26.5 mi (42.6 km) from Annupuri and 27.3 mi (43.9 km) from Hakucho Bridge.Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Espaço para conferênciasOpções de compras no localElevadorEquipe multilíngueJornais grátis no saguãoPrática de mountain bike nas proximidadesCofre na recepçãoNão acessível para cadeira de rodasCafé/chá em áreas comunsServiços de lavagem a seco/lavanderiaNumber of meeting rooms - 1Breakfast available (surcharge)Serviços de conciergeNúmero de bares/lounges: 1Depósito de bagagensFront desk (limited hours)Número de restaurantes: 1Designated smoking areasLavanderiaEstacionamento grátis sem manobristaWi-Fi grátisLibraryAluguel de bicicletas no localServiços de babá (sobretaxa)Spa de serviço completoGift shops or newsstandSalão de belezaEstacionamento (vagas limitadas)Serviços de spa no localServiços de casamentoTraslado grátis da estação de tremMercearia/loja de conveniênciaNúmero de cafeterias: 1Porter/bellhopDisponibilidade de passes para esquiFácil acesso às pistas de esquiCampo de golfe no local

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    333

  • Very Good

    241

  • Good

    86

  • Reasonable

    44

  • Bad

    35

Travelers profile
  • Business

    31

  • Couples

    223

  • Solo travel

    19

  • Family

    306

  • Friends getaway

    72

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great hotel with a great ocean and lake view

Reviewed 8 november, 2020

Despite that the hotel closed the spa and pool due to the pandemic, the hot spring bath was nice and relaxing. Our room wasn't ready when we went to check in and we were told that take a some time. My friend wasn't very impressed with the staff at the front desk. While sipping on a cup of complimenary coffee, we decided to go down to the town for a bite to eat. We were rather mobile since we rented a car. The considerable delay in being shown to our rooms would've been unacceptable had we been stuck at the hotel with no means to get around. The bed was comfortable, bathroom roomy, and the breakfast was excellent. That breakfast made up for any mishaps during checking in. It was a pity that the ocean started to cloud over just as the sun was setting. There were some clouds on the lake side during sunrise, but still, the view was amazing. Renting a car is recommended, since the hotel is pretty far from the airport and sits at the top of a mountain. There's nothing else within the immediate vicinity. コロナの影響でスパやプールが閉まっていましたが温泉だけでも十分堪能できました。 訪れた日がとても忙しかったせいか、お部屋の準備ができておらず、大変時間がかかりました。友人はフロントの対応に不満を感じていました。レンタカーがありましたので、下の温泉街まで食事をしに行きました。さすがに戻った頃にはお部屋に案内されました。 朝食やパンはとても美味しかったです。 洞爺湖と海の景色が楽しめるホテルです。夕日や朝日がとてもきれいでした。 山の山頂にあり、ホテルの近辺に何も無いので、レンタカーをおすすめします。

UserN0323

Great location, family destination!

Reviewed 19 august, 2020

It was a very beautiful nice hotel with breathtaking views to Towa lake. What a relaxing experience, feeling very peaceful and refreshing. The low point here is that price for some service is ridiculously high.

allisonq76

Significantly lower your expectations and it’s ok. But just ok.

Reviewed 13 august, 2020

There are really two hotels here. One is for the folks who book the suites on the upper floors and pay for the golf package. I’m sure their experience is fine. For the rest, the ones that pay “only” $400 per night for a room, you get very unpleasant staff. As in: ignore you or gives you an aggrieved face of “sorry we can’t help” when you ask basic things like “where can we take a walk?” Or “why can’t I go in the lounge right next to the reception area”. Oh yeah, that lounge is for the “executive members” only. Want to see the pretty view from the 11th floor? Sorry, that’s not included in your booking category, etc. Amenities that are advertised in the booklet in our very room turn out to be off limits. Others have commented already on the embarrassing state of some the facilities including the hot spring and outdoor terraces. Since the grounds are mostly taken up by a golf course, you can only walk along the paved road around the hotel, not into anything you would call “nature”. I’m not sure how this hotel has five stars and no concierge desk but there’s not one. At least not one we were allowed to access. The French restaurant was fine, but wine list was stupidly overpriced. Most diners we saw seemed to be nursing their single bottles of 15$ “Local” beer. Pity because the menu would benefit from proper wine pairings. We were offered only 2 options for white wine by the glass, a Hokkaido wine and an unknown languedoc one. What?

ecume d

I feel extremely disappointed for this hotel

Reviewed 14 february, 2020

The worst resort and hotel that I have ever stayed in Japan in the past 10 years. The reception guy Hachiya 八栄 is really unpolite and know nothing. I feel so sorry for myself to pay this money and have this kind of hospitality. Never come back again for sure.

nenryx

Awful service!

Reviewed 20 january, 2020

The high end price doesn’t mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can’t rearrange it again, finally we got a very awful buffet in a basement, they didn't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed😣.

frankweee