Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 273 reviews
A 3 STAR AND NOT 5 STAR HOTEL.
Clean and well managed housekeeping services. Very centrally located in the middle of the city, a few hundred yards from the beach. The public lounge is very dark, like a nightclub even during daylight. Friendly and accommodating front office staff.
Central Location, Great Service, Great Breakfast, Awesome Hamam
This centrally located 6 story hotel is very convenient to use as a point to walk the city, city walls, historic district and be near the Black Sea. It was truly 8 minutes to the International Airport from the hotel door! The rooms are spacious, with enough space to comfortably relax and enjoy the room. Super quiet rooms with thick double windows to lock out the sound. In room mini-bar and coffee maker. Double showers in the bathroom, and even a bidet. Amazing breakfast spread included in the price (7-10 am), with superb local cuisine. Only complaint: Service personnel need to be asked to do something several times (this is probably just a language barrier). The Hamam was fantastic, with competent and well trained staff. For 90 minutes of sauna, washing, and a massage, it is well worth it -- and you don't have to go anywhere afterwards -- just back to your room to dream. Central courtyard is pretty with numerous chairs. Free WiFi access in the room, although it can be slow. Fabulous place.
100% WORTH IT!!!!!!!
THINKING ABOUT STAYING AT ZORLU GRAND HOTEL? YOU TOTALLY SHOULD!! I stayed there october 9th-13th. The service is just.....AMAZING! Everyone is so friendly and helpful there, just makes it more pleasant and joyful. I was excited to wake up in morning just to eat their breakfast! So yummy and many varieties. Mr. Ertugul and Mr. Muharrem, part of the morning staff were very kind and I would like to thank them again for their amazing service. Also front desk At the lobby, very helpful! You can ask them whatever you want, always ready to help you. This hotel has a perfect location, 10-15 mins from airport, located at the center of the city! Luxury and affordable! GO FOR IT!
Everything you expect from a top hotel
My room faced into the inner courtyard and was very quiet. Large room with everything supplied for a pleasant stay. Very large and comfortable bed. Alternative pillows available on request. Breakfast selection was excellent and we ate one meal in the restaurant which was very good.
Not recommended at all
I dont recommend staying at this hotel at all for the following reasons: 1-the cleaning service is not good 2-outdated furniture 3-not too much varieties in the breakfast and its the 1st time in my whole life i dont see egg live station in 5 stars hotel 4-we wanted to go on a trip for sightseeing ,?the hotel receptionest recommended strongly to take the trip from the hotel although its very expinsave compared to other places,since he claimed to deal with the best travelling agency who are welling to provide the best cars with english speaking driver ,honestly it was the most terrible experience ever ,the trip was disasterous ,we all vomitted from his way of driving and the extra speed he was driving with despite informing him to slow down manytimes,my baby girl hit her self in the car ,and he skipped many places in the trip,although we complained to the hotel of what happened with us yet no real action was taken at all. The only good thing about this hotel is the location.