TripAdvisor Rating
Based on 2748 reviews
See all**Property Location**.When you stay at Novotel Paris Charles de Gaulle Airport in Tremblay-en- France, you'll be near the airport, within a 15-minute drive of Paris Nord Villepinte Exhibition Centre and Parc Asterix. This 4-star hotel is 4.3 mi (7 km) from Aeroville Shopping Center and...
More about the hotel
Terrible shower - Does Accor ever test these designs?
Sometimes a hotel deserves a bad review despite doing nothing wrong. This hotel is well situated, connected to CDG by the inter-terminal monorail, so no need for taxis or buses. The big issue with this hotel is that Accor hotels have a design team who dont test their designs on actual human beings. Their designs are presented to committees of fellow Accor employees and nobody noticed the mistakes. When there is a mistake then it is the fault of the customer, who simply doesn’t understand how to use things properly and should therefore be ignored. Here is the problem with this Novotel (there will be a reply under this one where they say that the shower works perfectly once you master it, but once again this is a sign of systemic denial that something is wrong) : The in-room shower/bath consists of a standard hotel shower set up, with a hose and a ceiling mounted shower head. Like hotels all over the world there is a way of selecting between water from the hand held hose or directly from above. Here is the issue though. At this Novotel the standard Accor fitting has been fitted in a narrow space accessible from the left hand side. You have to physically climb into the shower or if you are very tall, lean in. Either way most of your body is in the shower and cannot move out of the way of the water from the ceiling shower head. Then when you turn on the shower, before you get any chance to find out how to switch water from head to hand-held, you get a rush of freezing cold water from above. And since the shower head is so big, this rush of water soaks your head. You cannot therefore have a shower without drenching your hair in cold water, inconvenient if you dont intend to wash your hair, more than inconvenient if your hair is longer. This review will be ignored because somebody will demonstrate that if you know how this works, you can clamber into the shower , hold your left arm fully outstretched, your head held against the left hand wall looking away from your hand, and thus you can turn the knob sufficient to engage the hand held shower and not the overhead. My point is that 999 guests out of 1000 will not manage this, especially because you need to look closely to see if any instructions are there on the shower to help. Accor however doesnt test this sort of layout on their customers, they simply go ahead with this because in the eyes of the experts who design it and work with it every day, there is no problem. The only way to publicise this sort of systemic poor design is to write a long review and hope that somehow consumer feedback is important. I’ve sat in enough meetings where feedback is studied and i know how constructive feedback can easily be ignored. After all, who is right, the experts who design hotel rooms or the guests who have to use them? Guests are the ones who are « doing it wrong » and given a few days all guests would get the hang of it. Except no, this is an airport hotel where 99% of guests stay for one night, so the design must be simple and clear first time, every time.
Convenient, cozy, quiet and awesome breakfast!
Comfortable and quiet. Perfect for a last night before a morning flight. We flew in from Nice and didn’t have to go outside to reach the hotel. Also, right next to RER B for the city. It’s quite a trek to Terminal 2A. The tram to Terminal 2 is just two stops, but 2A is a long walk, so consider allowing extra time if that’s where you’re going (American Airlines to the U.S.). The breakfast buffet was incredible. Everything was delicious and there was so much I’m not sure I even saw everything. I highly recommend this hotel and would stay again.
Unprofessional & Horrible Service from the Receptionist
Checked in with a lady who’s seems like not in the mood with her current job . No smile! No welcoming at all! I don’t think so that due to Corona Pandemic the service will be completely gone . In fact it should be more emphasize and more accommodating ofcourse not in physical way but through body gestures. She even show a very poor body gesture while dealing with us by folding her two hands and playing with her hair as if she’s talking to her boyfriend. It’s very cheap form a known hotel chain Novotel to give one bottle of water seeing that we are a couple staying. I ask for another bottle of water afterwards and say can I please have two but turns out she insist without empathy or sorry and said I’ll give you one! We book in this hotel even if we are a Marriott Loyal as they accept pets and also it has a good review in booking.com due to convenience for the Airport. After asking for information how to get to the shuttle as we have super early flight turns out she said just ask my colleague at night if the bus shuttle is open cuz she said there’s changes . She should know and at least make little effort by asking a colleague or search I’m the internet or call. It’s like she’s annoyed and want to finish the check in and get rid of us. My review might be full of emotions but this is how I exactly feel. I hope Novotel Hotel should take this not defensively and hope she will change her behavior and be professional and helpful and welcoming. Check in Date : Nov 3 Thank you.
my stay
staff and cleanleness were excellent . dinner and breakfast were very good I dont know why you want me to write 200 characters when I have nothing else to add I may stay again on my next trip to paris
Good choice for evening stay before departure
We used this hotel on 2 occasions before departing to our next destination. It is very convenient to stay here and to avoid the early taxi ride to the airport. Rooms are comfortable and have a good size shower. The reception staff is very helpful and friendly. We used the restaurant on both occasions as it was convenient and the food decent. Word of caution: If booking online check your credit card statement as there was a few confusing transactions/reversals/adjustments that had to be sorted out on both occasions.