Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 13 de Julio de 2021
Let me start by saying that I have never been treated so poorly as I was tonight at the Motel 6 in Tigard. I really hope that what happened to me was an anomaly and not the Motel 6 way of doing business.
I travel all over the country working in dog sports and have stayed in many hotels in the last 12 years. I am currently traveling with my service dog of the last 7 years, a service dog in training, and a pet dog and have never had a single problem. My dogs are extremely well behaved, frequently groomed, seasoned travelers and I have never had difficulty with any hotel accommodating my service animal.
When I attempted to check in to your hotel, the front desk clerk was extremely rude to me because your policy says two pet dogs are allowed. I explained to her that a service animal is exempt from this policy by ADA law because it is not a pet, it is a necessary medical device. Immediately, she got very aggressive with me and accused me of lying. She demanded I provide proof in the form of a service dog certification. I explained to her that those cards she was referring to are off Amazon and not official. Normally, I do have one but as my dog gear was stolen last weekend from an event venue, along with $3,000 worth of equipment, I do not have his badge or even his vest, which I explained to her.
In addition, when I told her if it was going to be an issue I’d go, but I would have to report the ADA violation, she decided to call her manager. The manager told her to rent me the room, I suspect because she didn’t care enough to learn the law. Then, the clerk picked up the receiver, said uhuh a couple times and ok and hung up. Then, she proceeded to tell me she would rent the room to me but they were also going to put me on the “do not rent” list and charge me $150 if there was any fur whatsoever in the room.
I explained to her again that they were violating ADA law and I would be reporting it. She then told me she wouldn’t rent me the room if I was going to report them.
When I left, I told her that it didn’t have to be like this, and she responded by saying, “yes it did because you’re lying. “ and I walked out the front door at that point.
I have reported the incident to U.S. Department of Justice for discriminating against me based on disability.
I strongly urge your company to take the time to educate all of your employees on ADA law, especially if you plan on being the “pets stay free” hotel which will attract those of us who have service animals as well as pet dogs.
Brief summary of violations:
1. Applied “pet” rules to a service animal
2. Demanded proof of service animal certification
3. Refused service based on presence of service animal
4. Promised to penalize me if I stayed the night with my service animal
5. Accused me of “lying” about my service animal
6. Refused service to me because I would be reporting the discrimination
I sincerely hope Motel 6 is as dismayed by the staff at this branch as I am. It is important to know that not all disabilities are obvious, and just because you can’t see mine, doesn’t make me a liar. I wonder how many other disabled people have been mistreated by the staff in this location?
Please use this experience as a teachable moment, and educate your staff on what they can and cannot do and say with regards to ADA Compliance. I know I learned a lot and will not be recommending Motel 6 to any of my clients, and customers going forward, regardless of the “pets stay free” tag line. I know that they would not want to support a company that openly violates ADA Law.
Opinión escrita el 10 de Abril de 2021
Because I am disabled, they came out and help me unload my car and take my stuff up to my second floor room. Because it was all they had at the time, I got a fantastic rate on it and Jay even match the price for my competitor. She also was amazing enough to bring ice to my room etc as if I was in a five-star resort.
I have to honestly say I stayed in some really bad motel 6 is in the past. I was extremely hilarious specially about the price. Because I am here on a weekly rate for who knows how long until I find a place, the rates can't be beaten. Thanks to all the staff for everything they've done for me.
Is it possible to give - 10?
Opinión escrita el 24 de Octubre de 2019
I dont think I have ever wanted to post a more NEGATIVE review. So suffice it to say - don't believe the NO SMOKING signs, be very aware of your surroundings, there is no AC and last one of rooms had been previously used after it had been cleaned...I won't go into graphic detail. On a positive note I got refunded the rooms so I could leave. I miss when Motel 6 had corporate reviews.
Opinión escrita el 8 de Septiembre de 2019
Truck parking for a few trucks. Clean property. Very nice, friendly staff. Rooms are smaller but Motel 6 is usually stop over or should short stay. Everything worked, clean, quiet comfortable. Plenty of restaurants within walking distance.
Hey. It's a Motel 6, whaddaya expect?
Opinión escrita el 3 de Agosto de 2019
Motel 6 is very basic, but for over $100/night, one would expect a bit more -- perhaps a continental breakfast, microwave, mini fridge, but no. I paid less and got more amenities at other motels. But I didn't stay there for the amenities - I just needed a place to sleep and leave the next morning. Room was clean. Towels were too small (no bath towel size, but I just used a couple of hand towels. Place had a pool but I didn't use it. Very convenient to I-5.