El Dorado Seaside Palms by Karisma

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El Dorado Seaside Palms By Karisma, localizado en la Bahía de Kantenah, frente al hermoso mar del Caribe Mexicano. Ofrece lo mejor en elegancia, camas de playa, y una hermosa palapa de masajes con una vista espectacular, todo en medio de un ambiente solo para adultos en donde las parejas recién cas...

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JUNIOR SUITE

JUNIOR SUITES - Located in the Palms section These suites offer contemporary furniture, a lush pink ensuite bed and a separate living room o...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

LUXURY JUNIOR SUITE

These charming suites combine classic decor with contemporary accessories, they are provided with interiors with natural light and a separat...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

PREMIUM JUNIOR SUITE

Designed in a contemporary Caribbean style, with accents of dark wood, all equipped with air conditioning, king size, 32 ”LCD TV, DVD player...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

BEACHFRONT JUNIOR SUITE

Located in the middle of the gardens of the complex, it is an oasis of beauty interior furniture complemented with soft decor and style, wit...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

SWIM-UP JUNIOR SUITE

Situated in front of the vibrant colors of the gardens, well cared for; Enjoy of accommodation in the context of its own private terrace wit...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

ROYAL SWIM-UP SUITE

The guests can enter directly into a slow stream that flows from their suite. The suite offers romance and intimacy, along with a large terr...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

ROYAL SUITE

Our suite offers romance and intimacy, along with many amenities and services. With an independent living room, liquor cabinet, shower cubic...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

PRESIDENTIAL STUDIO

PRESIDENTIAL STUDY - Located in the Palms section The presidential studio, of romantic design, Main bedroom, living room with plasma display...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

PREMIUM SWIM-UP JUNIOR SUITE

These suites offer romance and intimacy where guests can step right into an exclusive pool that flows in front of a swim up bar and lounge a...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

PREMIUM OCEAN VIEW JUNIOR SUITE

Situated on the upper floors of the Premium building, these spacious suites offer a private step-out balcony, perfect to meditate and enjoy ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Property Info

El Dorado Seaside Palms By Karisma, localizado en la Bahía de Kantenah, frente al hermoso mar del Caribe Mexicano. Ofrece lo mejor en elegancia, camas de playa, y una hermosa palapa de masajes con una vista espectacular, todo en medio de un ambiente solo para adultos en donde las parejas recién casadas, que celebren aniversario o algún viaje especial podrán saborear una Experiencia Gourmet Inclusive®. Nuestro El Dorado Seaside Suites consta de dos secciones: la sección Palms y la sección Infinity - ofreciendo dos experiencias distintas en la misma propiedad. A una hora al sur del Aeropuerto I...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchange24 hour reception
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accepts major credit cardsGymnasiumWedding ServiceJacuzziPlayground
Business Facilities / Facilities
FaxMeeting RoomsSteam room
Accommodation
24-hour room service
Food & Beverage
PubrestaurantCocktail Services
Transport options
Pool BarParking
Pool and wellness facilities
PoolOutdoor PoolFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPA
several
Free Wifi
Stores
Gift ShopHair stylistBeauty SalonShops / Shopping
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    8551

  • Very Good

    2073

  • Good

    666

  • Reasonable

    264

  • Bad

    190

Travelers profile
  • Business

    29

  • Couples

    9116

  • Solo travel

    80

  • Family

    505

  • Friends getaway

    558

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

I expected something better

Reviewed 6 december, 2021

I visited this hotel in Nov 2021 with my partner and this is just a brief overview of the negatives and plus of this hotel. When we get the keys to the room we do not get any basic information about the dinner booking system and about the entire facility (in other hotels we always got a map for the room) and in this hotel there are only general maps on the premises without a legend. We also did not receive any information that after 10 days our room card would be automatically canceled. The mini bar should be refilled every day and it wasn't. We have reported many times that we do not received bottles of water. When we finally get bottles of water we do not get coffee and tea :( Of course, you can always order missing items through the room services applications, but again you have to wait up from 1 to 2 hours. System of breakfasts, lunches my attention if they are served by staff let hotel provide enough staff to not wait 15 to 20 minutes!!! because you do not want to eat after this time of waiting. System for booking dinners you need to book them in the place called Personal Concierge points and you can only order 5 dinners in a row and the waiting time to book is several minutes. The waiting time for dinner from the moment of receiving the starter to the main course is also sometimes up to 2 hours !!!, and you after waiting so long you are not hungry. Not enough towels for the beaches. Plus just for a beautiful beach and a friendly staff that makes up for all the shortcomings of the hotel. Special thanks to Gabriel, Angel, Philipe from our favorite Mexican restaurant Lacarreta and to Lisabeth who always made sure we had something to drink on the beach. Definitely not 5 star hotel :(

WandaR156

Amazing vacation!

Reviewed 4 december, 2021

Amazing time made special by great employees like beach waitress Suemy and beach butler Tomas. Food was excellent. Rooms are in need of some updating and check in process can be clunky wspevqilly post covid and short staffing. They really keep the resort maintained nicely and are very clean.

GandJoeinMexico

First Time in Mexiko🇲🇽

Reviewed 4 december, 2021

Tui Blue El Dorado Seaside The hotel provides a lot of Activitys & I had such a good time with Diana, Gabo, Gisele, Eric, Luis, Patrycia, Jesus and Kris from the Entertainment Staff! Diana does not only entertainment, she does care about you, helps in any case & is very generous & a great person! Thank you very much Diana…

barbaramS6521UN

Happy to be "welcomed home".

Reviewed 3 december, 2021

We have been Exotic Members since 2011 and started our stays here at Seaside Palms. We much prefer staying in the Palms section and it did not disappoint. We arrived on November 23 and felt immediately like we were "home". We stayed in Building 18, second floor. As usual, the food was amazing and the service top notch. We found a very quiet and private spot with two new beach beds at the edge of the resort, with the pool bar and quiet pool right behind us. I am an amputee and with everything so close, it made the week even better. I swam my laps in the pool most days before anyone was on the beach or around the pool. I want to mention a few of the amazing staff that made our stay extra special. Yobani and Andy at the Sandwicherie. Carina and Karen were incredible as beach waitresses and Apolla at the quiet pool bar made great drinks for us. I treated myself to a Hot Stone massage and Ana, without a doubt, gave the best massage I have had in years. Maryana, who led me through the water journey, was sweet and helpful. We had the best butler service we have had in years even though they are responsible for up to 30 rooms!! Ana, Arturo and Hans checked in more than once a daybe sure we were happy with everything. We got our ice every day and the mini fridge was well supplied. I am sorry I didn't get the name of our housekeeper, but he did a great job. When we had to leave and go to the ZOO of the Cancun airport, Isia from Lomas, was so incredibly helpful in navigating the chaos.

jelsinga

5 day stay

Reviewed 2 december, 2021

This place is super nice! The staff is so friendly. They would make sure to say hola to us every time we saw someone. The concierge system they use was very convenient. They made sure to give us a "Happy Honeymoon decoration/ gift everywhere it went. The food was average. Not the worst food I have had at an all inclusive resort, but not the best either. The way the rooms are set up was nice because it felt more private. The Seasside Palms area of the resort was super quiet and calm, which we loved. We would for sure come back here and stay again.

reaganashley21