Based on 5 review
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Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Early check-in is available for a fee (subject to availability, amount varies) Late check-out is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Pool access available from 8:00 AM to 9:00 PM. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the gu...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolOutdoor Pool
Money stolen from the room
Reviewed 4 november, 2021
dishonest people - money stolen from the room - they say they have never had this kind of problem but the google reviews say otherwise - the boss just propose us to call the police, It's not a professional way to work - it's a shame because the place has potential
I stay here anytime I come to Tulum
Reviewed 10 october, 2021
Going to keep it short. This place is close to everything in the center of town. Rooms are huge and clean, AC colder than the artic. Anytime I’ve had an issue they have fixed it/addressed ASAP. The property manager Karen is great. If she hasn’t gotten a raise lately, she needs one!
Excellent room, check in and out needs improvement.
Reviewed 9 july, 2021
There is a good and a bad. The bad was just that check in and check out was an ordeal. We are American w/o Mexican SIM cards and our phones don’t work w/o wifi. They do not staff the office so when we arrived we found a note with a number to call for check in. We had to go to Starbucks a few blocks away and luckily found a nice person who let us use their phone to send a text. Then we had to repeat the process at check out (we couldn’t just leave because they take you deposit in cash). So, that was all pain. But, the room was amazing. I think this is an an apartment complex that they are trying to reposition as a hotel. Very spacious, modern, and clean. The shower has really low pressure but that’s kinda of the only thing I can say bad about the room. The property has an amazing roof top pool also those over looks the city. The location of the property is excellent and we found it the area to very walkable and felt safe with our two children.
Reviewed 23 may, 2021
The place was nice and not expensive, but very loudy as it faces the road. When you book a room ask for the rroms that are not facing the main road. Good air conditioning in the lower floors as I heard the highest were not so good.
Good Location, can be noisy!
Reviewed 15 january, 2021
We stayed two nights, facing the road. Good AC, Hot water. Kitchen to make food. Room had a very strong cigarette smell! But no smoking property. Traffic noise can be loud for some. There is a dance club very close to this hotel, late night music playing around until 1 A.M. Bring ear-plugs. Our room was a very large one.