Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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$ 483

TripAdvisor Review

Based on 9270 review

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The exclusive condo hotel is located on the Riviera Maya and is about 300 m from the nearest public transport, 35 minutes from Playa del Carmen and only around 90 minutes from Cancun International Airport. The modern and minimalist style is evident in this condo hotel, which was renovated in 2011 an...

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Property Info

The exclusive condo hotel is located on the Riviera Maya and is about 300 m from the nearest public transport, 35 minutes from Playa del Carmen and only around 90 minutes from Cancun International Airport. The modern and minimalist style is evident in this condo hotel, which was renovated in 2011 and has 420 rooms. It has large gardens, where the flora and fauna of the region emerges, offering paths full of colour and freshness. Guests have access to and use of the facilities of the neighbouring complex, which has an internal shuttle service every 5 minutes. Additional amenities include a 24-h...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

GymnasiumNo cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersWheelchair access - noEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedRecommended for adults onlyWithout elevatorsCoffee / tea in common areasAirport shuttle (surcharge)Smoking areasContactless check-in availableSupport for excursions / ticket purchaseParty roomMultilingual teamFree breakfastBeach umbrellasTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aConciergeTowels and bed linenTowels and bed linenTowels and bed linenTowels and bed linenConciergeSun terraceNewspapersTowels and bed linenConciergeTowels and bed linenSpaPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with onsite massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. This hotel also features a hair salon and barbecPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a fireplace in the lobby.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTowels and bed linenDining areaTake time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino isTowels and bed linenDining areaWhen the weather is fine, head down to the private beach, or play a round or two at the golf course. This Mediterranean hotel also features concierge services, gift shops/newsstands, and wedding serviClothes dryerConciergeDon't miss out on recreational opportunities including outdoor tennis courts and a seasonal outdoor pool.Grill/BBQTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This bed & breakfast also features a picnic area and barbecue grills.Treat yourself with massages and body treatments. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional features
Business Facilities / Facilities
Meeting Rooms
Transport options
ParkingGarage
Stores
Beauty Salon
Reception services
Safe boxLuggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6455

  • Very Good

    1927

  • Good

    587

  • Reasonable

    159

  • Bad

    142

Travelers profile
  • Business

    25

  • Couples

    6499

  • Solo travel

    145

  • Family

    836

  • Friends getaway

    886

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Relaxing time at Sian Ka'an

Reviewed 7 december, 2021

My husband and I have been staying at Sian Ka’an since it opened in 2012 and always look forward to returning. Our visit November 13-20/21 was just 3 weeks after the resort re-reopened after being closed for over a year due to Covid. Unfortunately Bahia didn't use that time to do some updates (same washroom door lock is broken at Alux, it's been broken for years, some blinds don't work properly in the rooms, ect.). In the past, we've always received our requested building for our room but not this time. We were disappointed but they did offer a new room in 2 nights, which we accepted. The room we were given had it's issues with the toilet not flushing and the safe not working (last guest left it open and locked). It was extremely frustrating and difficult to have someone understand the issues we were having. After spending a significant amount of time at the front desk the next morning, Lisbeth & Lucio attended our room and resolved the problems. Our Junior Suite Superior room was spotless every afternoon & our fridge re stocked with mini liquor bottles, pop, water, beer and mini bags of potato chips. Missing was a coffee maker (both rooms), clock (first room), Kleenex (both rooms), as well as no more turn down service. It was our wedding anniversary and I did mention this in our reservation but received nothing (in the past we'd get a bottle of sparkling wine in our room/fruit). The air conditioning worked great and the bed was comfortable. The biggest draw of this property to us is the jungle setting. It's so lush with beautiful flowers & meticulously maintained by the gardening staff. We never see any bugs, nor have we ever had bites of any kind. It's such a unique place to spend time, we rarely leave the Sian Ka'an property. We enjoyed our a la carte dinners, especially Frutos del Mar & Arlequin (Akumal) and Maiko at Sian Ka'an. The menu at Alux has changed & our meals there were disappointing. The steak was terrible and one night it was raining hard enough it was pouring in under our table, soaking my feet. Service was just okay. The buffet for breakfast and/or Cenote snack bar for lunch was excellent. Entertainment continues to be very good. They have "live music" every evening at Sian Ka'an in the lobby area (7-9 pm), a show at 9:00 pm & more live music from 10-11 pm. This trip we really enjoyed The Jersey Boys tribute, the three piece Cuban band and the Mexican band. They have a silent disco one night which is fun to watch. Service - we were pleased so see so many of the long time staff have returned; Annabel at the buffet, Daniel (day manager at the buffet), Gustavo (server at the buffet), Rogue (server at Maiko) and Luis from the buffet has now been promoted to evening manager at the buffet. The service at the Cento snack bar has improved too. The pools were clean & refreshing. We always found places to sit at any time of the day we went there and being in the jungle there is always plenty of shade. We booked a couples massages and it was relaxing. We enjoy spending time after our treatments in the relaxation area there as well (only receive bottled water now though). The trolley service to and from the other resorts works very well, although sometimes it's a bit of a wait to get a ride back to Sian Ka'an. Apparently the beach area has moved and we've read reviews it's not very good. We hope that Bahia will recognize that the property needs some refreshing/updates. You do have to pay for "top shelf" liquor like Grand Marnier (should be included) and simple things for guests (like recognition of events and number of stays) would really go a long way. Having said all that, we really love staying here and will likely continue to do so.

AlbertaChristiegirl

Great Stay at BP Sian Ka'an

Reviewed 7 december, 2021

We had a great stay here. The staff are very friendly and welcoming. The food is great. The entertainment great. The location is really neat, feeling like you are in the jungle more than on the beach. The Bahia Principe complex is so huge but the Sian Ka'an resport itself was just the perfect size! You still get the best of the restaurants, beaches and entertainment of the whole complex, but stil staying in the smaller resort. Highly recommend

ciaociao973

AMAZING SERVICE AND STAFF

Reviewed 7 december, 2021

My main reason for writing this review is to recognize "Victor", part of the entertainment team, who teaches the morning Yoga and Pilates. The classes were fantastic. He teaches a flow, hatha combination class with good options to modify. You get an amazing work out. And Victor, your English is muy bien NOT "horifico"!!! On Sunday mornings is a stretch class and I believe it was Melanie that taught that class and she too was phenomenal. Further more, the staff at the resort are phenomenal. They work incredibly hard and they do not get the recognition they deserve. SO THANK YOU FOR HOW WELL YOU TREAT US !!!!!!! The entertainment staff have been a lot of fun. Yesterday "GUS" just jumped into the pool to come and have a chat with a bunch of us. There have been tons of activities happening around the pool with good participation. I am looking forward to week two. Keep an open mind and don't forget your on vacation so don't sweat the small stuff!!!

mj1970499156

Our after Thanksgiving travel adventure.

Reviewed 6 december, 2021

We have been here for the past 7 days. We have the junior suite and it has been great. We run the shower for 15-20 minutes for hot water and it’s fine. Air conditioning and room fans keep things very comfortable. We are near the smallest pool …not facing the pool on second level….no view from windows so haven’t used the patio. We have enjoyed all the ala cart restaurants that we could get reservations to…..some were totally booked but excellant food, service and drinks. The buffet restaurants are unbelievable good and pleasant workers to care for you. We have spent time at all the resorts and went to the beach several times. The trollies have been ok….many times the wait is long but we just planned on arriving for dinners early. Today we went to the Covid clinic for our tests one day before returning to the US. Very organized but long wait. We spent about two hours from getting in line to completion. This was the first day for US residents getting Covid tests a day before departure. We were happy that the results and document came to our email address within 3-4 hours. Definitely will plan on returning for our annual after Thanksgiving travels.

connielou

Great for foodies, bit of a let down for special occasions

Reviewed 6 december, 2021

We travelled for our honeymoon, booked through TUI from 28th Nov 2021 for 2 weeks. We loved the complex, anyone who says this is a 3 star hotel has no idea how to rate a hotel. What we didn't like, was the fact none of the concierge staff made it feel like our honeymoon, and after letting them know, we kind of knew where we stood compared to the "privilege club members". What makes if a 5*? - It has 14 restaurants you can eat at, as part of your all-inclusive package, you also get to eat at the other 3 hotels which have a wide range of options of food at the buffet. - speaking of the restaurants, you have the best tastes around the world (Japanese, French, Indian, Italian, Brazilian, Mexican...) and they are all world class - you have access to multiple beaches, the widest range around the Riveria Maya area - any sport you can think of, you have access too - multiple bars and spirits, and the local beer is amazing - the entertainment staff and bar staff are amazing Where does it fall down? - management don't really care how much you spent on your holiday to treat you special, unless you spend more (additional cost for special messages - I.e. honeymoon, birthdays, anniversaries) - there's a privilege club, who get those specialists that you'd expect from booking a 5* (which is why guest feel like they don't feel like they are in a 5* hotel) - rooms need updating, we had a penthouse which had cracked jets on the hottub - our butler failed to fill up the hottub twice, despite this being offered as part of their penthouse suite service. I know you will have a great time here if you huge foodies - you will love it. If you're booking it for something special, either book somewhere else or be prepared to pay extra.

Will_Room