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**Property Location**.With a stay at Zendero Tulum in Tulum (Tulum City Center), you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. This 4-star hotel is 2 mi (3.2 km) from Tulum Mayan Ruins and 3 mi (4.8 km) from Playa Paraiso. Distances are displayed to the...
More about the hotel**Property Location**.With a stay at Zendero Tulum in Tulum (Tulum City Center), you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. This 4-star hotel is 2 mi (3.2 km) from Tulum Mayan Ruins and 3 mi (4.8 km) from Playa Paraiso. Distances are displayed to the nearest 0.1 mile and kilometer. .Tulum National Park - 1.1 km / 0.7 mi Dos Aguas Park - 1.2 km / 0.8 mi Tulum Mayan Ruins - 2.9 km / 1.8 mi Playa Ruinas - 3.3 km / 2.1 mi Gran Cenote - 4.1 km / 2.5 mi SFER IK - 4.1 km / 2.5 mi Playa Paraiso - 4.5 km / 2.8 mi Las Palmas Public Beach - 4.7 km / 2.9 mi Tulum Beach - 5.1 km / 3.2 mi Cenote Crystal - 5.2 km / 3.3 mi Tulum Monkey Sanctuary - 6.6 km / 4.1 mi Sian Ka'an Biosphere Reserve - 10 km / 6.2 mi Cenote Manatí - 10 km / 6.2 mi LabnaHa Ecopark Adventures - 11.9 km / 7.4 mi Soliman Bay - 12 km / 7.4 mi . **Rooms**.Make yourself at home in one of the 17 air- conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and complimentary bottled water.**Dining**.Grab a bite from the snack bar/deli serving guests of Zendero Tulum. Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:30 AM to 11 AM.**Business, Other Amenities**.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 67 reviews
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Terrible Stay!!!
Zendero is in a great location in proxy to main strip of restaurants, bars etc. The street its located on its in the middle of development so constant construction during the day. Sits on an unfinished road. Aesthetically the venue is gorgeous and beautiful landscape however, it lacks considerably in customer service. There is no elevator. I had to climb multiple flights of stairs with multiple heavy luggage. The safe in my room was inoperable. My first day there was no electricity or running water for hours. I woke up in sweats. Hotel did not have backup generator. They did not offer bottle water to guest for no running water or comp the room for a night nothing. Didn't even bother to let the guest know. Not cool to wake up to no basic amenities. Also there is no noise ordinance. Guest were on rooftop pool til 2am one night laughing, talking loud. The pool is right above my room. I asked front desk attendant to ask them to quiet down as pool is supposed to close at 10pm for what I was told at check in. Not sure why the guy at front was intimidated to ask guest to quiet down so the other guest can sleep. COVID-19 precautions are not taken. No one gets their temperature taken. Guest congregated for breakfast daily in the lobby not 6ft apart. Mask were not enforced. I never saw the place sanitized. They did offer a bottle of hand sanitizer for each room which was a nice touch. Literally only 3 parking spots in the front of building. Complete waste to rent a car. Most of the staff don't speak and can't understand English which was frustrating sometimes. Breakfast is disgusting. I had a girl put fruit on my plate with her hand. When I asked for ice this guy used his bare hand to grab some ice in a bag in a deep freezer. Not even kidding. The physical 🔑 was tricky to unlock door. Also, I was disappointed when I wanted to use a bike to go to beach for couple hours and I couldn't because they are no time restrictions on bike usage even though bikes were sitting out front and another guest had the key just holding on to it. It wasn't fair. Also it was hard to recognize and acknowledge who the staff were. I suggest company branded polo shirts and nametags I did not enjoy my stay one bit and would not return UNLESS some serious improvements were made. Suggests for improved guest experience: -Upgrade doors to keyless entry (keycards) -Put restrictions on bikes. Free for 2 hours per day, charge hourly rate after 15 min late return. -ENFORCE a quiet ordinance between 10pm-8am every night -install an elevator -Offer discount happy hour at rooftop pool bar from 5-7 or 5-9 daily and generate extra income. -Put operable keypad safes in each room -Put a mini fridge in each room -Have brochures of reputable companies for excursions in lobby or have daily board of suggested guest favors experiences, restaurants, bars etc in Tulum -Staff should wear a mask that covers nose AND mouth at all times and wear disposable gloves when cooking and serving each guest. -Much stricter COVID PRECAUTIONS -install phones in each room to be able to call front desk. -Add ice machine on 1st floor -Mandatory staff uniform with name tags.
I would return...
Ok hotel. Definitely a good hotel for the price. A lot of construction around the area. Good location. About 15 mins from the beach by bike and about 5 mins by car. Very close to downtown, so that’s a plus.
Nice place to stay
Amazing service - Super quick response to my urgent chat message Front desk staff is super, Nice Modern rooms, quite and very good nights sleep Very clean and new looking place I totally recommend this hotel for family or work trip
Comfortable newly built hotel
Beautiful newly built hotel with spacious and comfortable rooms near to the ecological protected area in Tulum. The rooms were equipped with a small fridge, 2 king beds, plenty of pillows and duvets, and the shower head was awesome (in comparison to other hotels). Did not see hairdryers though, but towels were changed everyday and fresh water was also replaced each day. This hotel had a wonderful pool at the rooftop, and sometimes saw the bar open. It seemed a really nice area to enjoy the night sky while having some drinks in the pool. Also, this hotel had only 4 parking spaces at the entrance door, but parking in the street was possible free of charge, so everyone staying at this hotel would park along the streets. A search of this hotel on the car GPS was often not found, but, once typed the name of the street on google maps, the hotel name came up. Probably, this happened as the street seems to be new as it has not yet been asphalted. Next to the hotel, there were two big supermarkets within 10 minutes walking distance. The beach though was located around 30 - 40 minutes walking (ideally, car is best). Staff at the hotel was always very nice and friendly. The breakfast used to be a struggle. Each morning we'd arrive downstairs at breakfast times and, after putting our orders through a waitress, would have to wait 25-30 minutes to have our meals prepared. It was alright to have as much black coffee as we wished, but hotel did not have a buffet for fruits, iogurts and similar items. The waiting time for breakfast was just something that bothered most guests. While people would come and go in a slow pace during busy breakfast hours, early risers had to face the same problem (one day left the bedroom at 7 am, but could only eat breakfast at almost 8 am - understandable in busy hours). It is certainly an issue at this hotel. The idea of having a chef making your breakfast is not a bad one, but if it's going to take this much time (40 - 50 minutes), then it would be better to reduce cooked options and offers breakfast food and drinks in a buffet style for free intake by guests. Without acknowledging this may be a real issue, hotel had a waitress, which was a bit rude at times (not great english speakers btw), attending to tables and going back for refill hundreds of times. Oh, and there is no elevator in this property. It's a 3 floors tall building and, maybe for some people, an elevator is not a big deal, but could did not see information about this anywhere in my search. At the end of our stay, hotel staff requested oral feedback from us, and although we began with the positives of this property, the negatives were not even heard - were not interested to listen to guests dislikes... Very good hotel, but will they survive in the long run?
If you are out of money, yes it is worth it
If you have no place to stay and out of money this apartment fits you. The rooms that are looking to the behind are dark and small. No hair dryer. If you need extra towels the personel probably wont help you. Breakfeast is ok.