Reviewed 18 April, 2021
To start with the good; the staff was very friendly and helpful. I had an internet issue and they fixed it for me quickly. I like that your kitchen implements are already in the room and you don't have to request them as in so many suites these days. The location is very good. Lots of quick restaurants and a big Safeway very close by.
The Wifi was so-so. Speeds definitely vary, but by and large it's better than many hotels who want to charge you $5 a day for the privilege of having better than dial up speeds. The water pressure was decent. Linens and terris were just fine,
The bad: If you are used to sleeping on any kind of modern bed, beware. I can only describe their beds as "very firm" in that a spring sticking into your ribs might feel a bit firm. The computer chairs are horribly uncomfortable. If you spend a lot of time working on your computer during the work day, like I do, bring a pillow to sit on or something. It made me long for a standing desk.
All around I'm sad to say I'm going to try another suite in town while I'm there for work for the next few weeks.
Reviewed 2 August, 2020
I stayed here for a family situation. All I can say is STAY AWAY!
From the moment I checked in, everything just went downhill from there.
Check in time is 3pm, I arrived at 3:40pm and was told my Room was not ready. 20 minutes later, it was. The agent told me that a $100 deposit was required for “incidentals”. He also said the “the computer system was down so he had to write my Credit Card info on a piece of paper. I was reluctant to do so since writing down someone’s CC info could be accessed. He promised me the paper would be shredded, and I took his word for it.
When he assigned me my Room, he literally “yelled out” the number that I was staying in.
Coming from the Hospitality Industry, I know that this is a definite NO!
I requested an upper floor room when I made the Reservation weeks ago, but was given a 1st floor room by the elevator and Laundry facilities.
I asked the Front Desk agent if another room was available, but I was told “NO”.
The room was fairly clean but noisy. The Room above me had someone pounding the floor all night. No sleep at all.
When I checked out, I saw the same piece of paper that he wrote my CC info on. I informed the AM agent(who said she was the Front Desk Manager), that I was previously told it would be shredded. She didn’t give me an answer to my question. I also told her that my card was charged 3x for the $100 deposit, which she said would be “washed out” in 7-10 days. She said “really? 3 times? Not sure why that happened.”
I asked for the General Manager and she said she was working the graveyard shift that evening and was not available.
After I left I called the IHG Corporate Number, who informed me the GM would be contacting me. It’s been 12 days, and still no call back.
NEVER AGAIN will I stay here!! Beware!
Reviewed 3 June, 2020
The room had bed bugs which shows poor cleaning procedures for the rooms especially during this time when IHG had stated increased cleaning procedures for COVID. This hotel had cut the hours of their housekeeping staff according to the front desk even though the hotel was at or nearly to capacity. I found this out when asking for a late checkout they could not accomadate. How can a hotel increase it's cleaning procedures when at capacity cutting housekeeping by 3 hours a day? The answer is they can't, hence why they now have a bedbug infestation that was not caught due to an overwhelmed housekeeping staff, this is very concerning. Management also knew this was a problem, I had to complain several times prior to being contacted even. The hotel has a make it right policy and they gave me 5000 points or 1/4 of a nights stay, this did not even come close to making up for the nightmare I indured. My skin was on fire for a week and I had to deep clean all my belongings and car. As a spire member who spends 75+ nights in IHG hotels they treated me this poorly. I have been loyal to them for 4 years spending over $30,000 during my business travel, IHG has permanently lost my business. I also know that if I wasn't a spire member they would have fully ignored me which is what they tried to do in the beginning.
Dirty and motel style beds, - Many Maintenance problems.
Reviewed 28 October, 2019
I stayed at the Candlewood Suites in Turlock, CA for two nights (not by choice, but availability). As a frequent traveler, it always frustrates me that after a long flight, to check into a very unprepared hotel room--that has a musty smell, perhaps due to dirty carpets. Aside from the smell, some of the other main problems that I encountered were,
1) The toilet seat was unsecured ready to come off! This is unexceptionable. I'm sure, based on experience, that the toilets seats in most of the rooms are this way.
2) In the shower- there was soap scum on the dishes! This was disgusting. This shows the laziness and intelligent work ethic of the maids.
3) The light cover in the bathroom had what looked lie a dead roach. This is again unacceptable-- !
4) The beds were horrible. Aside from an old sinking mattress, I can hear the springs move when I moved.
5) The maids were so loud (laughing and talking) in the hallways while I was trying t sleep.
These problems show the lack of concern of management to adjacently train housekeeping and make sure the rooms are prepared. It shows a lack of excellence and diligence in hotel management. .
When I first reported these, I get the typical repeated apologies and reasons bla bla bla. The front desk person gave me a $15 gift card from Starbucks, which he was hesitant about giving me that! I did not ask for anything, I just wanted to convey my issues with management.
A $15 gift card for the two nights and two days of being very unconformable I felt was an very unbalanced exchange. Most chain higher quality hotels (e.g., Marriott, Hilton et at.) would have comped a night or all nights—but the IHG brand seems to be decreasing in quality—esp. shown by this property.
Reviewed 8 October, 2019
Normally I hotel is fairly close to where I work during the Week. Unfortunately there's not Too much to choose from out in this area. Our 1st hotel last week Was 16 miles away and I took a roughly 22 minutes to get there. Normally if we don't have to travel more than 5 miles to and from work and our hotel very 1st hotel It wasn't as nice As it looked from the outside.So this week we have to travel 21 Miles which takes 30 minutes because of the pot hole Riddled county roads. These roads pair both the danger is dark and when the big rigs come on the other side going the opposite direction in and you feel that wind force almost blow your car right off The road. All that nasty this isn't enough to get me to find another place to stay because this place is Definitely a Winner. I mean the only thing I really can complain about is that the flat screen TV isn't as big is I would like it to be. Lol Me who doesn't like high ceilings plenty of towels And the Kitchenette quit with all the little things such as toasters in utensil I almost feel like I should go out under how to cook but if you don't or you just lazy like me there is Wendy's Enders plenty of other fast foods places right in walking distance gas stations sonic Drive-in. And the walls aren't paper thin like I said there's nothing I can really say to put this place Down just the Tv wish it was bigger.