Comfort Suites

We arrived about 3pm and asked if our room was ready by chance and it was. The clerk was very efficient and professional. Our room was just like the pictures if not better, and I find that rare. It even smelled good in the room! Due to Covid the pool and breakfast was closed but that's not the hotel's fault. The pool and gym did look nice for when it can open again. There was some confusion on the pick up to go bagged breakfast but we did get it one morning. It was yogurt, granola bar, fruit and a muffin so it was well received and adequate given the situation. There was little to no noise or disturbance and we generally forgot that other guests were around. Check out was hassle free.

This was my first time booking a hotel stay. I have good and bad things to say about my experience. Enjoyed the room and there were 3 people that were awesome. Speshel was very nice, funny, sweet and bubbly. She knew exactly what we needed and was very accommodating. I enjoyed seeing her at the front desk. She was so pleasant and made us feel right at home. Cheryl was sweet and also very accommodating. She was always pleasant and sweet when we needed something and we appreciated both of them. I originally booked with Mona, and she was also sweet and listened to what we needed. We had unpleasant experiences also. My family wanted to book at the hotel as well, so they called and Betty answered. Betty gave both my family members attitude and wouldn't take their reservation. She kept telling them to book online. I called to see what was the matter and she hung up on me more than 5 times! Had major attitude and lied and said the phone cord kept yanking out. She finally booked my families stay after I called her multiple times. She kept putting me on hold. When I arrived and she saw my name, she said oh you're the one that kept calling every two minutes. She was so rude and argumentative. She kept talking over me on the phone, I'm shocked that I kept that reservation. Keisha was also rude. My family tried to book an extra day at the rate they already had from a price match. She refused to do it. When I went downstairs to fix things, she was also sassy with me and kept saying it's just 5 extra dollars. I couldn't believe she would say that to a customer. Her tune totally changed and she became helpful after I told her I spoke to someone and they said it was okay. My pregnant sister and her mate felt so uncomfortable that they went to stay at the hotel down the street. Great hotel with great people, just fix the two bad apples.

I had a late check-in for a 2-day business stay, and the experience was as pleasant as any I've had. The staff was outstanding for all of my interactions, and the location is very convenient for dining and freeway/highway access. I will be staying here in the future.

From greeting to departure, the staff was so friendly and cooperative. They are dog friendly - so we happened to meet a lovely dog when entering which created instant smiles. The rooms were incredibly clean and the prices were very reasonable. The bed/pillows must have been JUST RIGHT because we both had the best nights sleep we've had in a LONG time! What a great experience all around!

I highly recommend comfort Inn Suites of Twinsburge! It’s clean and comfortable and the staff was very friendly. I stay at choice properties all over the United State’s and you won’t go wrong staying here,