Based on 342 review
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This boutique hotel lies some 25 minutes drive from Campeche airport and 2 hours from Merida international airport. The tourist centre as well as the nearest beach are 30 - 35 minutes drive away. Housed in a building that dates back to 1779, this hotel is an exquisite residence from the Belle Epoque of the Mexican southeast and offers guests access to wonderful gardens and a terrace. There are a total of 12 rooms on offer, which includes 10 junior suites and 2 suites. Amongst the facilities count a foyer with floral decorations and fruit platters, a 24-hour reception desk, a daily turn-down se...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPoolOutdoor Pool
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Great for a short stay
Reviewed 26 june, 2021
If you want a typical luxury hotel experience, go somewhere else. If you want to experience something extraordinary - this is a place to stay. The rooms are located in staff apartments, not in the main building, so to go to the pool or restaurant, you need to walk through the jungle. The ruins and grounds are great to explore. There are many insects around (and sadly also in) the pool, but there are also flocks of bright yellow butterflies flying. Menu is limited, food was OK, not great, prices affordable. We arrived there early, even before noon, were prepared to wait, but we got the room immediately. We stayed for one night and loved it.
THIS IS NOT A LUXURY HOTEL
Reviewed 25 april, 2021
In appearance this is a luxury hotel but it's full of details that doesn't match. First, the premises need a lot of maintenance. And I mean a lot! Since the hotel is inside an old "Hacienda" and it is inside a natural reserve, the place is full is insects. Is you are arachnophobic, this is not a place for you... Rooms are not well fumigated so expect to find many spiders. I had to ask front desk to provide me a RAID to keep the room clean. Rooms also need a lot of maintenance... Bathroom furnitures are old and notoriously damaged. Shower faucet has pressure problems and hot/cold water constantly changes, so expect to have a very hot water stream followed by a very cold water one during all your shower. Food is good, and people are kind but is not enough to consider this place a Luxury Hotel. Other thing to consider is that notwithstanding under Mexican law all prices should be published taxes included, the place doesn't do it, so expect an additional 16% over the final prices. An extra 5% of service is charged (they say is for tips, so don't feel bad for not tipping with every service, they will charge you extra anyways). Bring medicine supplies, the place is not far from the city but there is no pharmacy in the near and there is no cellphone signal, just WiFi provided by the hotel. If you are insect bites allergic bring anthistaminics. Lots of sun block as well.
Lunch at Hacienda
Reviewed 23 april, 2021
Pretty sad , we arrived at 1:30 and asked at the reception if we could get a tour of the hacienda and the receptionists said yes of course. You should first have your Lunch and then we will happily give you a tour. At 3:00pm after lunch I asked if we could now take the tour and the mangers at reception said o I am sorry no tours after 3:00pm🤣🤣🤣. Sadly this property is amazing it is super beautiful but the staff at this high end boutique hotel are extremely incompetent. Great place to stay if you don’t mind bad service 🙃 with an expensive price tag !!!
Beautiful hotel with some flaws
Reviewed 7 november, 2020
A friend and I stayed at this property for three nights in November this year. It is certainly a gorgeous property - it is an old hacienda from the 1700s that was now turned into a beautiful boutique hotel. In doing so, they did not over-renovate, but kept the partial decay for instanced at the gorgeous pool in an old factory hall or the chapel where you can hold weddings today. This really adds to the awesome character! Rooms as well were gorgeous with all amenities you expect from a hotel in this range. Especially the bathroom was a highlight - extremely stylish with a huge bathtub. And to complement the interior, they have a huge roofed relaxation area outside. Staff was generally very friendly and eager to help. So why only 4/5? Well, I guess there were various points that somewhat dampened the otherwise awesome impression: - service at the restaurant was rather hit and miss. While one (the most senior) waiter was awesome, i.e. friendly, professional and a real people-person, the other one seemed very introvert and somewhat lacking training (just putting a tablet with our plates on the table so we could serve ourselves instead of putting the plates on our spots, no chatting at all) - English skills were generally very poor with the client-facing staff (with one or two exceptions) - from hotels in this range, I would expect more - we ordered room service one day and everything was delivered in plastic boxes instead of real plates - also not worthy for such a hotel. Probably they‘ll use Corona as an excuse... - Mixed drinks were a disgrace. Please get a professional to at least draw up some recipes that the staff can then implement. Also, I would have liked a range of more higher-end spirits for sipping - house keeping is only on demand (a Corona measure). So far that‘s okay, but you really had to chase them to actually do it - status recognition is rather poor. I‘m a Marriott Ambassador and they didn‘t even talk about potential upgrades or the choice of points, etc. They also did not credit the welcome points, so I guess I will have to chase them now... - quality of the food was so-so - sometimes great, sometimes just mediocre at best Since the rate we paid was more than okay (around 150USD++), I guess some of theses shortcomings are acceptable. So I‘d probably give it another shot after Corona!
A Historic Hacienda now set aside for EcoTourism--Check it out!
Reviewed 5 february, 2020
Brought to you in part by the Rainforest Alliance and the Marriot chain… The purpose behind restoring the Hacienda, which was built in the 1700s was noble: “to create new opportunities for our local communities while contributing to the balance between the environment, cultural values, social welfare, and sustainable economic development.” When I arrived at the Hacienda, I felt transported back in time to Gabriel García Marquez and his One Hundred Years of Solitude. Originally, the hacienda raised cattle, then switched to corn, cane, natural dye, and agave—from which hennekin was made, for ropes and for hats. If you are fortunate to visit, you will find charming small houses where you can stay overnight. They have tall ceilings, fans and air conditioning when summer heat arrives. They also have warm showers and deep tubs. The wait staff are quite receptive and respectful—both at the Reception area and at the restaurant in the Hacienda. Treat yourself to breakfast at the hacienda while the birds awaken and the sun pours through the fronds. If you get as far as Campeche, you should call a taxi or van to the Hacienda. Be sure to bring currency if you need it…or rely upon credit card. If you wish to go to Edzna, they can phone a cab to take you there and then either bring you back to the Hacienda or to Campeche. For that you will need pesos. Truly, an uncommon experience