Harrah's Resort Southern California

We checked in last Saturday for business/pleasure and stayed thru Tuesday. As Soon as we walked in lobby I had an instant headache from the lingering cigarette smoke. The Room was ok could have been cleaner. Including the area by the elevator. Blood was on the floor for a couple of days before it was finally cleaned up. The Pool area was amazing. Cafe restaurant good and service was great. Last afternoon there my boyfriend goes to change the toilet paper roll he stuck his fingers in the spare roll under the vanity only to hollar in disbelief that he almost was punctured by a damn broken glass meth/crack pipe that was stuffed up in the new toilet paper roll! We were so freaked out knowing we probly were exposed to crack/meth during our stay. I quickly called downstairs to the front desk they said they’d send a supervisor up. Ten minutes later a lady came in and we showed her. She was just as shocked as we were and really didn’t know what to do. They offered to upgrade us for the night, buy us lunch or give us a one night voucher to use at that resort within the year. We declined all. Pretty pathetic and we’re still in disbelief. I do not recommend this hotel.

Last Sunday I had a suite booked & daybed at the pool for my actual birthday with 8 of my friends. I arrived by noon & tried checking in to my room multiple times but was told each time there was nothing ready for me & told their housekeeping was understaffed. Although other guests got their room by 2PM, I didn't get to check-in to my room until 6PM-  when the pool area closed, where in addition to the room issue, I was being rushed out of! At Dive pool, the service was slow & by 5:30PM pool staff came to take our towels & was literally closing up our umbrella as I was under it! When I went to mention to the pool Manager, he didn't seem to care what I had to say showing no empathy for my bad experiences & barely apologized for his staff rushing us out. After talking in circles & hearing his excuses there was no resolve & I walked away in tears. He then came to me to apologize & went to check on my room status on my behalf also bringing some carne asada fries... The suite had 1 working toilet (out of 2) & the refrigerator temperature was all the way down/off. My friends & I commuted from Anaheim & Riverside to experience this BS. By the time I got the room, everyone was ready to go home! It was a total waste of time & money with HORRIBLE customer service in all departments the entire day. As much as they try to highlight themselves as the "best casino & resort" it's everything but. They couldn't even comp me anything or even offer for a future visit. It's the first & last time I book a hotel stay there because it was THE worst experience I have had. I do not intend on going back & am filing a complaint with the DCA next. I recommend Pala or Pechanga over Harrah's or better, stick to Vegas!

Had an amazing weekend stay and would definitely consider more future staycations here. The pools are what definitely make this place and it’s worth it to get a cabana. Being a party of 14, we got both a large cabana and a daybed, which the staff assigned appropriately close to each other without having to be said. Despite being all adults, we booked a cabana in the all ages section since it’s harder to get an unreserved spot in that area.. there were more places to sit unreserved in the adults only side when we decided to wander over. Our server was super attentive and checked in on us often. The all ages side has the lazy river with waterfalls while the adult side has the large main pool, swim up bar, and two hot tubs, one with waterfall. Bring your own floaties. I remember when I went years ago they had floaties for use, but maybe not anymore because of covid? Regardless, definitely make a quick stop to Walmart for some $5 floaties instead of paying $40 at the dive shop here. We stayed in the Resort Tower Suite Dreams room with 1 King bed and 2 Queen beds. It’s perfect for families with its large living room and balcony areas, but maybe not so much for groups of couples? The master bedroom is amazing with large bathroom and jacuzzi tub and shower, but that’s the only shower. The second toilet for the other bedroom and living room is literally just a toilet in a tiny closet. The balcony has a great view overlooking the pool area and mountains. I assume all the rooms of this room type have the same view since my family and I booked 2 of this room type and we couldn’t get them on the same floor, one room was directly above the other. My only reason for not giving this place 5 stars is they barely acknowledge having Caesar’s Diamond status at all. We got 10% discount for the food and drinks purchased at the pool, but no discount on the cabana booking. The Diamond Lounge is closed so that’s a lost perk for sure. At the bare minimum there’s supposed to be no resort fees and a separate line for check in, but there aren’t resort fees for anyone right now and there wasn’t a separate line for check in. I forgot to take a picture of the sign, but there was even a sign at check in that said there was no separate Diamond line due to “social distancing.” Wouldn’t it be more distanced if there were separate lines? Anyway, while that’s fine for the majority who go here, it’s something to consider for any Caesars Rewards member.

Hotel Mgt shld resume coffee maker and coffee as part of complimentary. Needs additional staff to sensitize the slots. Needs more swimming towels supplies. I love the Lazy River!! Requesting buffet to open.

Stunning Pool w/ Adults Only Swimming - Yes Generous Sots - Yes Amazing Staff and Service - YES! Family Fun - NO WAY NOTHING for kids to do. Dining - Almost Zero Read top three reasons for YES, That's it, in a nutshell.