Really nice hotel with great service
Reviewed 23 October, 2021
I’ve booked this hotel for a wedding anniversary, we've stayed here for 12 nights, the front desk staff is extremely efficient, pleasant and helpful, they even give us a dessert as an anniversary gift, that was so sweet! We had a great experience here. The room was wonderful, clean, and perfect to celebrate the wedding anniversary.
But the showerhead in the bathroom is too much pressure, I can’t relax when I take a shower. The other thing is… there is a weird smell in the bathroom, we have no idea where it comes from. I'm sure the hotel will fix these problems when they've seen my review.
Last thing, my husband last name actually is Li, not Chan, that’s my family name, I’m sorry I haven’t mentioned it when I check in. Next time when you notice the wife make a reservation, better ask her husband’s last name, it can avoid any embarrassing situation.
Anyway, we definitely will come back to stay when we visit Vancouver next time, and strongly recommend it to those who still looking for a stay in Vancouver.
Great location & rooms
Reviewed 21 October, 2021
Really nice hotel with great beds & pillows as well as efficient elevator system. First class toiletries as well. Easy walking distance to top restaurants as well as shopping. Parking garage was easy to access.
Great hotel good staff
Reviewed 19 October, 2021
Great room and great staff very good hotel in Vancouver. I stayed for work and got along well with all of their staff and the bar and restaurant is quite good I appreciated being able to relax there after work.
Great place to stay
Reviewed 18 October, 2021
Everything was good. The staff were very friendly and helpful. The location of the hotel was terrific - nearby all major attractions and there were enough places to eat nearby. I did not try their dining options, because they seemed a bit expensive for me at the time and I was not looking to try expensive restaurants.
Nice room and location BUT…
Reviewed 14 October, 2021
The good-sized room was nicely furnished and hosted a large comfortable bed while the shower-room had high-end features, such as underfloor heating (albeit with convoluted controls), marble tiles and granite work surfaces. The hotel itself was located in Vancouver’s downtown district and was situated perfectly within walking distance from the seabus to the North Shore, the shops found in the CF Pacific Centre and eateries on Robson Street.
Unfortunately that’s where the positives must end for me. I’ll start by acknowledging that we are still navigating out from a pandemic but housekeeping was something one had to ask for and was not going to be done without request. After speaking with reception it was established that housekeeping would come every day (like the usual experience offered in a hotel). However, there were several days where the housekeeping made or did not make the bed, restocked or did not restock the coffee making facilities and even a day where they disposed of some of my food which was left boxed and on the coffee table.
Another significant problem was the noise from outside. The hotel is located in the middle of a busy city and staying on the fourth floor meant every morning we were woken up by construction vehicles and other commercial activity. An investment in better windows is essential! As a guest I regret not, and encourage future guests to, asking to move to a higher up floor.
The icing on the disappointment cake was on our last day we had agreed with reception for a late check-out at 13:00 so that we had time to do some last minute shopping in the morning and be able to return to the hotel room to pack our luggage afterwards. We arrived back at the hotel at 10:30 and could not gain access to our room. We went and spoke with reception who advised it was after check out and the room automatically locked even though a card in our room said the check out time was 12:00 and we had agreed an additional hour the night before.
All in all the hotel is ideal for anybody wanting to escape to this wonderful part of the world but a complete overhaul of staff is required before I could willingly visit again. The reception and housekeeping staff demonstrated underwhelming customer satisfaction with every encounter.