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Location This all-inclusive hotel lies in Matanzas in a most beautiful setting on the beach of Varadero. The centre of Varadero is about 10 minutes away, the international airport is 30 minutes from the hotel, whilst it is a 90-minute drive to the international airport of La Habana....
More about the hotelLocation This all-inclusive hotel lies in Matanzas in a most beautiful setting on the beach of Varadero. The centre of Varadero is about 10 minutes away, the international airport is 30 minutes from the hotel, whilst it is a 90-minute drive to the international airport of La Habana. Facilities A lobby and a reception are available to guests. A lift provides easy access to the upper floors. Amenities include a safe and currency exchange facilities. Internet access and wireless internet access (for a fee) are available in the public areas. The hotel offers a range of amenities for a comfortable stay, including gastronomic options such as a restaurant, a café and a bar. Guests can visit the supermarket to purchase daily necessities. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Guests travelling in their own vehicles can make use of the available parking spaces. Among the additional services available are medical assistance, room service, a laundry and a hairdressing salon. Rooms All rooms feature air conditioning, a fan and a bathroom. Most accommodation units feature a balcony or terrace. The accommodation units each feature a king-size bed. A safe and a minibar also feature. Features include a fridge and tea and coffee making equipment. An ironing set is also available to guests. Convenient features include internet access, a telephone, a TV, a radio and an alarm clock. Amenities in the bathrooms include a shower, a bathtub and a spa bath. The bathrooms feature a hairdryer, a vanity mirror and bathrobes. Sports/Entertainment The hotel offers an outdoor pool. The sun loungers and parasols on the sun terrace offer a great place to unwind. The hot tub offers revitalisation. There is also a poolside snack bar. For those wishing to enjoy some exercise, tennis, beach volleyball and golf are offered onsite. Guests of the hotel have a wide range of watersports to choose from, including windsurfing, pedal boat hire, sailing, catamaraning, kayaking, snorkelling and aquafit, or for a fee, diving. The hotel also offers sports enthusiasts a wide range of indoor facilities and activities, including a gym, table tennis, pool/billiards, squash and yoga. Various wellness options are offered, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Other options and services include an entertainment programme, an entertainment programme for adults, live music, a disco and a nightclub. Meals The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and All-inclusive. The hotel additionally offers snacks. Alcohol-free drinks and alcoholic drinks are available. Payment The following credit cards are accepted at the hotel: VISA and MasterCard.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 7401 reviews
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Amazing Experience
I really Loved this hotel and staff. Great food and service. Very clean and beautiful. Definitely recommended. I traveled back in December 2020 during Covid but the experience was great and I really enjoyed. Thank you.
Some good, some not so good.
This hotel is listed as 5*. It is not, that being said the rooms are large, clean, have great air-con and one of the most comfortable beds I have slept in. The hotel grounds and beach are very well maintained. The sea is crystal clear. The reason why it is not 5* standard is that there are shoddy areas, paint peeling, mouldy grouting, rusted metal work and general lower quality of furniture and furnishings, however, and this is a big however is the availability of food types. Often there was no fresh salad,no lettuce, no cucumber, tomato appeared twice in 2 weeks, these were substituted with cold pre-frozen veg. We were told that the hotel only had food that was provide. This seemed odd as when we visited farms and Havana- fruit and veg items which the hotel said it couldn’t get was being grown and sold. Food was also bland, even in the specialty restaurants and was bizarrely presented with squirts of ketchup!
Best Hotel
If you want to speed a beautiful time in Varadero, your best choice is Royalton Hicacos, why cause you will have the best service, excelet food. I propose you came and see with your own eyes this amazing Resort. A amazing welcome with Dienis and Rosemery.
Excellent
Stay here Christmas 2020, wow, excellent, Best place ever met wonderful people, staff are the nicest people you could meet, foot drink beach excellent, rooms excellent cleaned every day, choice of many bars, loads of sunbeds at pool and on beach.
Horrendous doesn’t cover it!
Don’t book this hotel, don’t book with TUI, and most of all, don’t travel to Cuba from the UK. I had visited this hotel 5 years ago, and the standards have dropped dramatically since then. It is dated and dirty, and the food is not nice. When we arrived in Cuba, my partner and 7 others on our flight tested positive for COVID. They were all negative on departure and all had no symptoms. They were sent to quarantine for 7 days. They got out after 3, by pushing for another test and all tested negative... This appears to be a money making scam by the Cuban government, using our insurance to make money on ‘medical bills’. It’s outrageous, and if you choose to travel to Cuba once the lockdown is over, you risk being caught up in this too. When my partner was taken to quarantine, I was told I was moving to another room and had to isolate for 5 days, then test negative again (as I had on arrival). The room I was moved to was not clean. I had security at the front of my room, and outside my door so I couldn’t leave (not that I would have). I had to wait hours for food and drink, with no menus to be able to know what I could order. The food was bad. Empty plates and rubbish was then left outside my room for hours, days. I asked for clean towels for days before these arrived. The list goes on. A manager called Laticia was ‘looking after me’ but I constantly struggled to get in touch with her. When I heard that my partner had tested negative and was coming back after 3 days, I spoke to the manager Laticia who told me I did not need to test again, as my partner was clearly never positive, and I could leave my room once he arrived back at the hotel. This was great news, as it meant we could enjoy the final 3 days of our holiday and try to get over the stress we had experienced. However, the next day Laticia told me that this information was incorrect, and the doctor at the hotel would not allow me to leave without another test. She denied giving the information she had the previous day. She also told me that we had missed the last journey of the day taking tests to the laboratory and sowould not get results until 2 days later. I was fuming. She had lied, denied, and I was now not going to be released from my room. She agreed that I could have my test done and these would be taken to the laboratory by the hotel car (my suggestion). Results should then come back the following day. The next day, Laticia said she was leaving at lunchtime but would be back the following evening. I would be out of my room by that point and she would come and find me. She was leaving me in the care of another manager who would keep me updated about the test results. I never saw or heard from him again. The results eventually came back 2 days later, 24 hours before the end of our holiday. Negative of course, as I’ve said before neither of us ever had Covid. The last day of our holiday was a whirlwind of trying to enjoy what we had not been able to for the week, and trying to reduce our anxiety levels. Laticia really made our stressful experience worse than it needed to be. Her incorrect information meant more time stuck in our room, on what was supposed to be a relaxing holiday after a very tough year. We never saw her again, even after she should have returned, and I honestly think she kept out of the way so that she didn’t have to deal with us. It was poor service from start to finish, and the ‘managers’ at this place are useless cowards.