La Cordée des Alpes

Really poor stay at Cordee Des Alpes. Firstly our flights were cancelled due to COVID however we managed to book new ones with a different airline. This amended our stay by one night (meaning we would be staying one night less). When we asked to be refunded the final night that we would not be staying we were greeted with the utmost hostility, particularly from one lady at the front desk. Eventually we agreed a partial refund but it really did leave a bitter taste. When we booked the hotel we were told if anything changed due to covid we would be refunded but yet when our flights were cancelled the hotel were so reluctant to give us our money back on the last night that we would no longer be staying. The hotel was lucky we were still able to come and found alternative flights, they should have been happy rather than trying to rip us off a night that we wouldn’t be using the room. When we arrived we were told there was free parking outside but the spaces were gone and if we wanted to park in their underground it would be 30 Swiss franks a day. Ridiculous! This was never made clear from the beginning. The rooms itself were well appointed but incredibly dim. There was barely any lights in the room meaning in the evening you could barely see anything and half of room was dark. In general the hotel staff were just not very friendly or helpful and seemed to be constantly looking for ways to charge you. For example we had an espresso machine in the room, we asked for some milk and was told we would be charged for this! For literally the smallest bottle of milk. We would have to chase often to have our room tidied too. Do not stay here.

We stayed 1 night in this hotel and we loved it. The service is impeccable, honestly worth 5*. As soon as you arrive the reception staff greets you and concierge parks your car, unload the luggage and ski equipment, brings luggage is the room and ski in the ski room, while you are checking in. There is a free shuttle to the cable car, which is very practical. Room is very stylish and bedding is soft and comfortable We had dinner in the hotel and we enjoyed it a lot, food was very good and ambiance of the restaurant is really cozy. Spa is pretty, but not so much of sitting area (1h of spa access per person included) Hope to come back soon!

The Hotel Cordee des Alpes was a great summer weekend escape in the sunny alps. Warm and friendly staff, beautiful atmosphere, and a delicious restaurant. We would definitely stay again and highly recommend.

A uniquely decorated boutique hotel that feels more like a stately home with roaring fires and stylish couches in the lobby turned living room. The personalized service make you feel like you are a welcome guest of the owner. We highly recommend for a bespoke experience unlike any hotel in the Alps. And a fabulous spa & restaurant are waiting for you.

Lovely rooms, so quiet. Amazing breakfasts. They have thought of everything here. We went with our 1 year old daughter for a weekend get away and could not have been more impressed. Relaxing spa area. Very convenient location. Will come again.