Beni Apartments And Suites

The room looks nice when you view it but when you start to spend time in the room, the cracks and cockroaches appear, literally! I went to use the sink in the bathroom to brush my teeth and water started to come from beneath the sink onto my feet so I had a foot-wash which wasn’t part of the package! Me & my sister shared the room and we soon found out that there were lots more perks to the hotel which we didn’t welcome. The plumbing issue happened the first time I turned the sink tap on and the floor flooded. The manager came to check it and said he’ll get someone to sort it but this never happened that day. The next day the water spread to the lounge. A plumber came but when we used the sink again, the same thing happened again! My sister met 2 cockroaches in the bed on alternative nights! 😫 We did not request for creature comforts in the bed 😲 The first night we were getting ready for bed and suddenly the lights went off. We hadn’t even got in bed and were stood in the middle of the bedroom believing the lights would come back on, but it didn’t. We stood there like frozen statutes! They had a generator but this didn’t come on that night. After some time, we realised the light wasn’t coming back on so we somehow rummaged around looking for items in a pitch black room and couldn’t initially find our mobile phones to use the torch. It was dreadful. In the living room (which we hadn’t noticed when viewing the apartment), the marble glass dining table had broken glass edges which were very sharp. This was a serious health & safety hazard as with the issue with the sink / flood. If a child was in the lounge, that brown glad edge could’ve been a safety issue, yet the hotel owners / managers let the room out in the appalling condition that it was in. Bedroom walls had big cracks with dents in wall and concrete on wall showing. The decor and design of the room is beautiful, but without maintaining the hotel, it’s just beautiful on the outside but with a broken down interior and an invitation for roaches to inhabit the rooms, hence I’ll just provide one rating purely for the room decor and design.

The room we occupied had obviously seen better days....Water marks on the wall, roaches around the place, water heater not functioning, shaky wash hand basin,....not to mention the heavily chlorinated water like it's been pumped from a contaminated pool! Dissapointed that a hotel with such poor amenities at that price could be found in VI.

This hotel is bang in the middle of Victoria Island. Not the nearly the best you'd find around, but for the price it was worth it. The room had cosmetic issues; like open walls, with pipes in sights, rusty and old bathroom fixtures, etc. The complementary meal lacked options, but manageable. My room had a kitchen and all, but with the situation of the fixtures; I couldn't even dare to use it. Overall, it was good enough for the price + the receptionist was pretty nice

I think this place is great and fitted my budget nicely. I was able to bring in all my appliances and stuff, which made me feel right at home. It must be highly subscribed, as parking can be a bit difficult. The staff were also friendly and helpful.

Everything has had an issue: 1)The AC was faulty and it took 3 room changes to get a room with a manageable AC. 2)There was a plumbing issue and water didn't run for an entire day. The plumber who was meant to fix came at 7am...and my friend was asleep! The bathroom has a leak and we've had a mop on the floor,which they take out every day,the entire time she's been in this particular room. The water stopped running for a number of hours on 2 different days. 3) The elevator didn't work for an entire day. We had to go up and down 6 floors! 4)The intercom wasn't working. We complained, they came and took the phone and we haven't had a phone ever since. 5) There were no fridges in the first 2 rooms they gave us. 6)The internet has been faulty for 2 weeks and their Engineer has been 'working' on it. The owners of this hotel will do well to fix up or sell this place. They've missed the 101 of hospitality.