Homewood Suites Victoria, TX
More details
1
Suíte, 1 cama King, acessível (Mobility & Hearing, Roll-in Shower)
Max. 4 adults and 3 children
6
Suíte, 2 camas Queen, acessível, banheira (Mobility & Hearing)
Max. 6 adults and 5 children
1
Estúdio, 1 cama King, acessível (Hearing)
Max. 4 adults and 3 children
1
Estúdio, 1 cama King, acessível (Hearing)
Max. 4 adults and 3 children
1
Estúdio, 1 cama King, acessível, banheira (Mobility & Hearing)
Max. 4 adults and 3 children
1
Suíte, 1 quarto, para não fumantes
Max. 6 adults and 5 children
1
Suíte, 1 cama King, acessível, banheira (Mobility & Hearing)
Max. 4 adults and 3 children
1
Suíte estúdio, 1 cama King, para não fumantes
Max. 4 adults and 3 children
7
Suíte estúdio, 1 cama King, para não fumantes
Max. 4 adults and 3 children
1
Suíte, 2 camas Queen, acessível (Hearing)
Max. 6 adults and 5 children
1
Suíte, 1 quarto, para não fumantes
Max. 4 adults and 3 children
1
Estúdio, 1 cama King, acessível (Mobility & Hearing, Roll-in Shower)
Max. 4 adults and 3 children
Property Info
Check-out ends at: 12:00
6705 Ne Zac Lentz Pkwy - Victoria, Texas - U.S - 77904
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
377
Very Good
78
Good
16
Reasonable
9
Bad
17
Travelers profile
Business
206
Couples
68
Solo travel
19
Family
164
Friends getaway
18
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Poor professionalism
Reviewed 16 january, 2023
Got their at 3:30 had to wait 1 1/2 hours for my room. Forgot my ear buds on the desk in my room when I checked out. I called them about 4 hours later and they said they would check and call me back. No call back, so I called 2 more times talking to 2 different people. No call back. 4th time they said house keeping said they were not there. Moral of the story double check to make sure you have everything because you will never see it again.
EdG1372
Lacking for a Hilton property
Reviewed 11 december, 2022
Upon check in, I asked for a quiet room, and instead was placed across from the ice machine, and underneath the cast of Stomp No shower soap, or shampoo. Trash bags left on top of cans and duct tape on the desk chair. The noise lasted late into the night and started again early in the morning. 4 hours of sleep the night before my dad's funeral.
823pamelajf
Horrible customer service
Reviewed 6 august, 2022
Room was excellent, location is excellent. But I must tell you, MAKE SURE YOU GET A RECEIPT. and if you are checking in with a party good luck. This hotel staff and even the corporate staff have completely failed. A very long story short. We ( my wife and I) were unfortunately at the hotel for a funeral, we had a group rate of 75$ a night. We checked in and were given a handicap room ( which we did not request). We figured this was all they had left, and continued on. The next morning my wife left to the funeral church service while I was getting ready, a housekeeper walks in. And I called out multiple times thinking it was my wife. Finally after the third time the house keeper replies, apologizing and just leaving. About a minute later I get a call from the front desk. Asking did we change rooms in the middle of the night? No we did not. We have been in this room all night. We go to check out. My wife informs them what happened and they said they would fix it. We had no time to wait as we had to go to to the burial of her family member. Later that day we see multiple charges, first one was we found out was just the temporary hold, one was the actual charge and another was a random $200+ charge. We called immediately and were told we CHANGED ROOMS to a suite . Which we did not. (Check the cameras) we disputed this and they forwarded us to the managers number. She did not answer so we left a voicemail. They next day we had no response. So we called again. Now the story changed to we actually got TWO ROOMS. One being a suite and one being a regular room. Which once again, we did not. So they forwarded us to the manager again. Once again no answer. The next day, no one reaches out again. We call AGAIN. Now it changes back to the old story. That we checked into another room in the middle of the night. We Disputed again, "The Manager just left but is turning right around to assist you" which was a lie. Saturday finally we get the response. Well no manager is in on the weekend. We stated to her we've been trying since Wednesday. "Oh well the manager has been on vacation since Tuesday and no one knew about it". Monday we call again. And lo and behold! Sent to the managers number again. And what do you know. She doesn't answer. We left a voicemail. Stating we were taking this to corporate. NOW the corporate is having issues as well. After a lengthy call they said they admitted there were many discrepancies from the hotels information. And would get back to us after the investigation. And now I just received an email stating they have no record of our stay. ( Funny how they can charge us still for both a suite at 97.27 and a regular room at 89.27 but can't see it) so I sent a lengthy email about that as well. As an FYI for anyone looking to stay here. I wouldn't, but if you must ABSOLUTELY do NOT check in with Lexie, who was the one who checked us in, and recieved the majority of our calls. And repeatedly lied to us or misled us. If I could give you her last name I would. TERRIBLE. I never review negative or positive but this has just been so ridiculous. Good luck to anyone who attempts to stay here. We just decided to dispute it with our CC Company.
Peteh1515
Good place
Reviewed 23 july, 2022
Great place very nice and clean staff was nice and easy to find and close to all the fast food and things in town...I was very empress with the place and jow nice it was the morning breakfast was hot and good
mtlane2022
Visit with old friends
Reviewed 19 june, 2022
Nice hotel but starting to show its age, stains on carpet and bedding. Very convenient to many dining options and the mall. Walls and ceiling were very thin, room above us were loud until about midnight and someone was bouncing a ball or something above us. Just keep in mind when booking, get the top floor if possible.
Catturdhustler