Reviewed 21 January, 2020
I ordered the fish. I couldn't eat it. It tasted like it was fried and reheated in microwave. It was so disgusting. I ordered a dessert with waitress but she never brought it. I left disappointed and hungry. My family that was with me was just as dissatisfied as myself. NEVER AGAIN.
Great place near the Park
Reviewed 22 May, 2019
I stayed here three nights and toured the Big Island from here. Overall, I found the location perfect, the rooms are decorated with various paraphernalia, mine had a horse theme. Joan (owner/operator) is a remarkable lady running a fairly complex farm full of animals (sheep, goats, horses, pigs (at times), ducks, geese, chickens, turkeys). Great breakfasts, and friendly opportunities to chat with other guests. I found my room and accomodation immaculate. If you want a sterile hotel room with limited personality in the city and don't want to chat with anybody, you might want to consider other places. Personally, I loved it!
Do not come near this place, the owner threatened to hit me
Reviewed 27 February, 2019
I traveled all around the world and never had something like this!!!
First, I'll start by saying this place is just filthy. I arrived at the place and was required to do a self check-in, so
there was no one to talk to. Unfortunately the refrigerator did not work, it was very cold, there was no extra blanket and there was no heating, I called the number several times and there was no answer. In the morning when I turned to the owner, June, about my discomfort, she said that my complaints were not acceptable to her and that my attitude was not right for her and just kicked me out. When I demanded compensation or the night I already paid, she screamed at me to get out of the place otherwise she would hit me. The house looked like that of the wicked witch and was indeed the home of a vicious witch. Do not get close!
Sorry for the inconvenience
Reviewed 18 May, 2018
There is something slightly uncomfortable when staying somewhere and your hostess gives the impression she wishes you were not. Let us say that Joan is businesslike but friendly and welcoming are not part of her vocabulary. Our room was spacious and comfortable enough, though the pervading smell of damp through the property was slightly off putting. Joan did provide a varied breakfast with some different options that we really enjoyed but there will be no need for a return visit.
Rainy day blues
Reviewed 5 April, 2018
We spent 4 nights in the Pianola room. It’s cluttered with cowboy paraphernalia that means nothing to me. I don’t like clutter. There was really no drawer space to unpack a suitcase, so I laid things out on the desk.
We checked in at 4:30 pm and there was nobody around, even though the website and prior instructions said check in was 3:30-5 pm. The keys were in an envelope with my name on it. Inside the envelope were directions to the room. That’s it. Little notes around the place had instructions but I’d hardly call that welcoming. I had questions but when I called the Tel. Number, which is long distance for me, there was only voicemail. The room was musty and had an unpleasant smell. It also was dusty. Granted we are relatively close to an active volcano. A real person might have assured me that this was the odour of the sulphur. I found that out the next day when we hiked the Kīlauea Iki trail and there was that smell again. Breakfast the next day was stale bread and stale Easter bread, no yogurt, nor granola. The hard boiled eggs and butter are from the farm. Jam and breads also prepared by the owner. I felt that she was putting more energy into the farm than the guests who are paying good money for a lodging. The cost is not much less than nearby lodges and other B&B’s yet Joan seems to want to have self checkin and self checkout, too. I don’t think you can have it both ways. She was in the kitchen all mornings, doing her packing of preserves or whatever, but she wasn’t very communicative. Maybe she’s shy. Once we asked a tourism question, she was very helpful and even printed out information. There was rain every day, so the room is damp. There’s a dehumidifier that we didn’t realize was necessary until our 3rd day. It made a real difference. All in all, the room is OK but I wouldn’t want to return here.