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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Resort Charge will be added to the room rate and includes: Guest internet access; beach yoga; beach cruiser bikes; admission to twice ...More details
Check-out ends at: 11:00
Reviewed 3 december, 2021
The grand is a premium property on Maui. Experience the best . Book the grand. Location and staff make it one of the best properties in the world . When the spa opens it will be the best in the world!
Reviewed 2 december, 2021
With all of the prestige and price of this hotel, I was ready for a big wow factor. The hotel is large and the pools are amazing. But the grounds appear in need of some love and maintenance. The pricing on the hotel runs about twice that of the resorts in Kaanapali.
Only half a hotel for Double the Price
Reviewed 1 december, 2021
Our family has traveled to Maui and stayed in the Grand Wailea Hotel every other year now for over 20 years. We just returned on 11/27/2021 and I was deeply saddened and disappointed with how far the hotel has gone into disrepair. You expect to pay a premium price for the Grand Wailea, but expect the hotel to be in top condition. On this trip, they indicated that they are trying to clean things up for the owners to flip the property in mid-2022, so as you can imagine only half of the hotel was even accessible or working. No Spa, no Grand Buffet Breakfast, most of the waterfall features are not working, most of the brass is tarnished, and only two restaurants on property are running, with the Huma Huma closed on Monday and Tuesday. On top of all of this, the food prices at the hotel have more than doubled, with two eggs and a side of sausage costing $40.00. With all of that said, the beach, the weather, and the palm trees are all there still and if you don't care about or think about the money you are spending, then you can still enjoy this vacation spot. If I were you I would wait to go to this hotel until after 2022 and see what the new owners do with it.
Nice but dated, lacking nightlife, pool process is chaotic and not relaxing
Reviewed 29 november, 2021
Overall, the resort is nice, but certain parts are a bit dated. The lobby is undergoing extensive renovations and that bar/restaurant is entirely closed. Given my initial comment, the renovations make sense, but there was zero communication regarding the renovations, which is irritating and may have impacted my decision to stay at the hotel. The resort is virtually dead at night (not sure if this is due to the renovations or not). If you are looking for a good place to grab a post dinner drink, it doesn’t exist at Grand Wailea. I would strongly suggest having dinner and/or drinks at the Four Seasons directly next door. They have live music every night and the kids menu is surprisingly cheaper than the Grand Wailea. It is also a fun and lively scene (quite the opposite of evenings at the Grand Wailea). The second issue which significantly impacted my review was the lack of adequate pool/beach chairs for the number of guests at the hotel. My family was there over a busy week of Thanksgiving, but a nice hotel needs to have adequate space. Sunrise was at ~6:30am and if you didn’t get in line by 6:45-7, you were essentially out of luck. The pool area opens at 7am. We learned the hard way our first few days. After 7am, maybe you can find a few chairs in the direct sun with no umbrella (nowhere near the pool) or a few chairs many rows back behind the cabanas next to the bathroom. Our pool/beach experience was miserable for the first few days which was quite the opposite of my expectations for staying at a nice resort. To solve for this issue during the remainder of our stay, we got up before sunrise to go stand in line to claim our pool/beach spot. While this worked, it wasn’t the relaxing morning I was looking for on vacation. Also, the water slides and pool service don’t start until ~10am, so you have 3 hours of waiting around. We inquired regarding renting a cabana, but they were completely sold out and expensive ($800-$1,400/day).
Very Disappointing stay
Reviewed 28 november, 2021
We made our reservations back in January, called and requested king beds in all 3 rooms if possible. We have been staying at Grand Wailea & Ho'olei over the last 20 years. We booked Premier ocean condo and were given second level garden, not on the top level where we always have been and that are the Premier ocean. They tried to tell us that the 2nd level corner was now a Premier location, not sure how that happened as it's not up high but lower. But we went and looked as we had 2- 3 bedroom condos and it was NOT premier ocean view at all and had queen beds not king. We went back and complained and they miraculously had 2 Premier condos all with king beds in all rooms! Not sure why they did this but it was disappointing. The one condo was worn out with furniture that looked like it came from a boys dorm room. The tv's were a nightmare to use and the walls touched up with paint that didn't even match the existing paint. The condos need to be refurbished as there should be some sort of standard that has to be kept for owners to be allowed to be in the program. So disappointing, we will look elsewhere next time we come, BIG disappointment! This entire grand Wailea resort is not a Waldorf experience! The cabanas that used to be served fruit platters with banana bread is now no banana bread, no fruit platter but tiny cones of old fruit that was inedible along with stale popcorn and cheap little snacks. Food subpar.. The burgers that used to be delicious are fatty and just not good quality.. Sad and disappointing. The highlight of the trip was our cabana servers Dwayne, Ryan & the beautiful Japanese server that we've had for years, her name has slipped my mind,sweet Becky at the adult pool restaurant & Laurie Cuellar Recreational Director was awesome as well and bent over backwards to help us with the cabanas.