Courtyard Boston Waltham

Since covid re-opening, they decided that breakfast is just cold box cereal, muffins in plastic, nothing fresh or healthy. Other restaurants are open, why not yours ? Otherwise, the hotel is a nice one and easy to find, right off the highway. I just miss their former hot meals that were very good.

Stayed here overnight without the wife so maybe that put me in a bad mood and thus this mixed review! Brought my son for an overnight at Brandeis and this property is located about 4 miles from campus. There is a ton of construction going on around this hotel and the roads are confusing, and I got the feeling the car GPS literally threw her hands up in the air and said “enough!” Above the hotel, further up the hill, there is a blasting zone and the roads are even more confusing up there. My hotel window overlooked the free parking area, a gas station, construction and an office building. The property is directly off 95 and if you cross 95 there is a Costco and a Home Depot and some chain-type restaurants. This entire area also has several hotels to choose from from that range from much nicer to similar and imagine no one is choosing Courtyard Marriott for the ambiance. As for the hotel, I booked last minute, meaning day of arrival and the price was $79 for a 312 sq ft. room with a king bed and a sofa bed. The lobby looks like it was renovated in the last 5 years while the rest of hotel looks like a 1970s to 1980s interior design job with boring coloring and worn carpets. BUT remind yourself $79! The room itself is relatively standard but the TV is large which is a nice touch. I imagine we all have stayed in rooms where binoculars are needed to see the tv screen... but hot here, maybe 50 inch screen which was surprising. There is a small Keurig machine which is a nice touch, as well as a small fridge. And whomever designed the room needs to be spoken to because as far as I could determine there is a light switch on the wall for a weak overhead light when you enter and one in the bathroom but everywhere else you have to manually turn the lights on whether wall units or stand alone lamps. Imagine fiddling around in really low light finding the switches. The desk had some weird bumps on it. The AC is loud as in you eventually give up trying to fall asleep and turn up the temp so it doesn’t come on. The hall noise is really loud as in sounds of doors slamming all night long which is among the reasons I slept for about 4 hours. I get the feeling a lot of families stay here and looked like there were tournaments going on with teams staying at the property. There was a pretty bad stain on the bed which I didn’t see until the low light gave way to more brightness after the lights were turned on. Not sure what the stain was and definitely don’t want to know! I was debating asking for a new room or getting a new bed spread... but see first line... no wife = me being in a bad mood and I have to believe she would have raised hell whereas I just dealt with it. The bed itself was too soft for my liking. The shower, along with the TV, are the best parts of this room. That shower has some serious power and the massage mode is perfect. The breakfast was grab and go and for me it was just go! No coffee or tea, just small cartons of milk, name brand cereals and some mass produced danishes. Guests and the employees were wearing masks which is important and there are hand sanitizers around the property. All in all, if the price remains below or around $80 per night this is a hotel to consider. Because of that price I feel like one should expect a mixed experience. If you want a little more luxury and a hot breakfast there are other options nearby that will range from $120-$180 per night.

TL;DR I booked last week and checked in ahead of time on the Marriott mobile app. The hotel decided to give away my room anyway. They offered a points and to comp the room, BUT only after I complained and had booked elsewhere. Stay at the Embassy Suites instead; much nicer hotel, right nearby, and free full breakfast. DETAILS I reserved a room LAST WEEK at the Courtyard Boston Waltham, and I checked in via the mobile app a day ahead of time. The Courtyard manager emailed me yesterday, 2 hours before my checkin, to say that they gave away my room and offered me another room at a Holiday Inn Express nearby. She even offered to let me pay $295 for the HIE room. But, thankfully, I was paying attention and realized the Holiday Inn would only cost $195. If I hand't been paying attention, I'd have paid an extra $100 for a worse room. How can this Courtyard give away my room AFTER I'd already checked in via the mobile app? This situation should have never happened. Horrible customer service. I refused to accept any kind of offer from this hotel after being treated so poorly. I stayed at the nearby Embassy Suites instead and had a great night's rest. Free FULL breakfast too!

Front desk staff was very friendly and accommodating to my requests. Hotel was clean. Bed was relatively comfy. Location was convenient (right off the highway), about 30 minutes to Boston. Price was a great deal.

Typical Courtyard on a shared property with HI Express. Nice pool, lobby and easu talk to a couple of full service restaurants. Clean with a shuttle to the public transportation. 30 minutes to Downtown at half the price of city hotels