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TripAdvisor Review
Based on 1791 review
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Ideally located on Olympic Way, the Novotel London Wembley hotel makes for the perfect match-day experience. Whether visiting for business or family trips, the hotel is well-equipped to meet all your needs, with spacious rooms designed for modern, easy living. Wembley Park Tube Station is just a 3-m...
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Ideally located on Olympic Way, the Novotel London Wembley hotel makes for the perfect match-day experience. Whether visiting for business or family trips, the hotel is well-equipped to meet all your needs, with spacious rooms designed for modern, easy living. Wembley Park Tube Station is just a 3-minute walk away, while central London can be reached within 30-minutes. Guests can also benefit from the on-site fitness centre, with modern equipment and panoramic views throughout.
Check-out ends at: 11:00
TripAdvisor
Excellent
930
Very Good
624
Good
145
Reasonable
48
Bad
44
Business
284
Couples
577
Solo travel
102
Family
488
Friends getaway
229
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 9 September, 2021
We booked this hotel for its location to Wembley, We arrived early on the day of England’s game as the car park has limited parking. Not surprisingly our room was not ready so we where told to come back at 2pm, room not ready told to come back at 2.30, queued again to be told not ready come back at 3pm, queued again room not ready told to come back after game, as we had specifically booked this hotel due to its location and need to shower after long drive etc I complained and was offered a smaller room so that we could shower etc , we accepted this and checked in after the match. However the executive room provided on the 9th floor had a low window that would not lock , as we have a 5 yr old and it overlooked the fan zone which was very noisy we had to change rooms yet again. The staff where very helpful and tried their best but as an event hotel so close to a massive venue I feel the service provided fell well short of previous stays in Novotel.We booked this hotel to avoid stress and it turned out to be the biggest stress of our trip.
SeanPul61
Reviewed 3 September, 2021
Stated here many times in the past unfortunately the standards have gone right down hill. The room needed a good clean, hairs in the shower and lots of dust. Was here for three night not once was the room cleaned or provided with clean towels. Probably won't be returning
ultimatesi
Reviewed 27 August, 2021
Great location but poor service stayed 5 nights with no room cleaned had to ask for clean towels no change of beds or rubbish emptied from rooms.Tray of food left sitting in hallway for 3 days..staff at reception were great but their hands are tied about cleaning of rooms.Maybe if we were supplied with even a hoover and clean sheets we would have cleaned the room ourselves.
suzewalk
Reviewed 24 August, 2021
Stayed here with the family 2 adults and 2 kids, for a couple of night exploring London. I read about the parking issues so parked at the Wembley tube station ar park which is just a few minutes walk. Hotel is on the main walkway to Wembley with great routes to London on the jubilee line, it's also close to shops etc. Now check in... one person was checking in when we arrived on Sunday 2.45pm 22nd August . There were 3 staff members, one oriental(I just need to describe these as best as possible incase they want to check on cctv) and two possibly European(One man, one lady). Now the Oriental lady was dealing with the customer, leaving the other 2 to chat among get themselves and mess about on the computers. At one time the other lady was even messing about on her phone.No one asked about me about checking in, we didnt even get a hello. The Oriental finished with the oriental customer and then dealt with me and was lo ely and friendly, the other two still didnt even look at me or say hello to the kids. I dont think our room 433 was ready as they were talking about it for minutes, I went toilet and they said it was all ready and we could go up. The room wasnt vaccummed, and after the Initial welcoming I just couldnt be bothered to moan. Tge actual room was great, lovely and spacious so no problem. We only used this as a base and to sleep. In the morning upon leaving I encountereda different taller dark haired lady with glasses she was very very friendly. THIS is how you should be in this business!!! The same man was there again and didnt say anything again. I dont care if he is the Manager, the CEO of Novotel or Elon Musk- Just say hello or smile. It doesnt cost anything. Take lessons from the two women I've spoken about above!
LCFC
Reviewed 22 August, 2021
We use Novotel quite regularly and this was our second stay in a Novotel this month, first one in this particular one. When we arrived we left our bags and quickly went to WB studios for our day out. Upon our return at 10.35pm we went to the bar and were told that it’s closing in 10 minutes, even though it is supposed to be opened until 11 on a Friday. We took our drinks upstairs returned to the room. I went to use bathroom and the fridge. The bathroom had clumps of hair on the floor but I thought maybe the cleaner did not notice it fell of the mop or something. There was also a clump of hair inside one of the fresh towels left on the bathroom rail. I then went to put out drinks in the fridge and noticed crumbs and dark stains in the fridge. I then noticed glass/mug marks on the bedside table. I took a wipe out and wipe all the surfaces. The wipe was covered in dirt so clearly the surfaces were not cleaned. As we only stayed for 1 night and it was 10 pm I did not go to reception to ask for the room to be properly cleaned. When we got up in the morning I was horrified when I saw the state of the curtains and the carpets. This room should not be used until it’s deep cleaned. I was informed that there are some restrictions due to COVID but what happened with the cleaning, COVID or no COVID?? We went to breakfast which was fine for the price paid but I was really put off by the dirty dishes and having to inspect everyone’s cutlery. I voiced my concerns to the reception and I am waiting to be contacted by the management. I am still shocked about how disgusting our room was, especially that other Novotels that we stayed in were spotless. I will definitely not be staying there again.
GabrielaHl