AmericInn West Bend

The people staying at the hotel made the place horrible. They were loud, drinking & smoking by the entrance door... staying stuff to us... it was not a pleasant experience. Then they kept us up all night.. no sleep at all... tossed a Yogurt in the hallway and then laughed about it.. when I called down the staff woman stated she's had issues with them all night.. but I needed to wait for the manager to call me back on Monday the 12th to discuss the matter. No call was ever made to me. The hotel is very nice, clean, pleasant staff. Uncontrollable people staying at the hotel made it bad. This was a 52nd birthday night away with another couple!! Horrible sleep because of those people pounding on a door down the hall.. bc the mother locked them out. BC they were drunk. So we all had to deal with it!! very sad!!! People can ruin it for others!! staff did very little to stop it. They did clean up the yogurt mess they had made after I called down and told them.

I was looking for an economical hotel, as our visit was going to be very short, and found this one and was very lucky! Hotel lobby and common areas were very clean and the room was very clean as well. No off smells anywhere. We checked in at 1030pm and the night crew was lovely to work with, very friendly! And the morning crew was just as nice as well! Easy checkins and outs. There were some not so positive reviews about the breakfast, that I had read prior to booking. As we are amid the whole covid pandemic, we thought the breakfast was more than ample. They had yogurt, donuts, hardboiled eggs, juice, milk, coffee, tea, hot cocoa, cereal, and instant oatmeal packets. More than enough to give your morning a good start. I definitely would come here again :)

The entire weekend stay had "Greeters" camped at the front entrance door smoking and drinking. This should not be allowed unless the hotel wants visitors to walk through second hand smoke and people observing every move in and out of the main entrance.

AmericInns are normally nice places to stay This one is just dingy. The hall carpet was old dirty looking dingy. The bed was mediocre. The bathroom was tiny The TV remote was cracked. I like cool rooms, but the room was cold when I arrived

The hotel was clean. Several guests were retired couples and a few contractor staff. Our room was clean and quiet. The hot tub was relaxing. The suite has one living room with hot tub, small desk area, an area with microwave and refrigerator and drawer space, a couch and table. Bedroom had king size bed with small closet area. Breakfast was fresh standard hotel food. We enjoyed the cinnamon toast. Coffee and tea are available 24/7 which is nice. Staff was helpful with restaurant recommendations. The reason for 3 stars was a couple of issues. No elevator which made it difficult for my husband to climb the stairs. The living room had limited lighting. It had a lamp on the desk in the living room. But no lamp near the couch or hot tub area. There were two lamps in the bed room so we moved a bed side stand and lamp to the living room for better lighting as in the evening it was very dark with one lamp. The couch was soft. I was told that a new couch would be in the room once some strong people could carry it up the stairs. The only place to hang coats was in the bedroom closet. It would have been nice to have a couple of coat hooks near the door. A little updating of furniture and lighting would have made the stay more comfortable.