Arden House Hotel

I am writing to express my strong dissatisfaction with Arden House. My wife and I decided to travel to Birmingham to celebrate my grandaughter 5th birthday with her and we have booked a room on the 24th November with you (room 4) First the moment I landed I received a text message asking me the time I was going to check in which I responded that I didn't know, "sometime after 4pm "(cause we were celebrating the birthday party)Then you asked me for specific time which I didn't know by then, therefore I asked if I could go now (around 11.30 just before the party started to leave my lugagge) and somebody replied just "YES"(nothing else) Second While I was doing the check in, I was kindly told I could do late check out (after 10 am) because the room I stayed was empty the following day so there were no rush to leave and I accepted and left it by 10.40 am Today I have checked my credit card and i found an unexpected charge of 35 euros from Arden House. After speaking with a woman on reception I was informed they were for early check in and late check out. I must mention that my daughter lives around the corner from the hotel (on Land lane)therefore I didn't need to check in earlier or check out late. I was never informed about any extra charges by your employees. This charges are also not specified on your link in Booking.com I hope you agree with me that this service is extremely unacceptable. It is not the kind of treatment I would have expected from a 4 star hotel. I am very disappointed for this bitter experience. I appreciate your review of this matter and a refund of this extra hidden charges. Please see below conversation by WhatsApp. Sincerely , Jorge Velasco Barragan

It was ok but lacked the attention to detail for example the spare pillows had no pillowcases on the glass vase in the room looked as though it had not been cleaned for months.The bedroom carpet could have benefitted from cleaning.The furniture in the breakfast room looked thick with dust and the stairs looked as though they needed a clean The breakfast was advertised as a full one but there was no bacon. Felt hurried at breakfast was not a relaxing affair. Felt it was expensive for what it was

One of those reviews I almost don't want to leave in case it's full next time I visit. Excellent little place. Courteous, professional owner, clean and comfortable accommodation and a short drive from the NEC. Will be staying here again. Thankyou

My daughter booked this “hotel” for us as it was near to the Birmingham arena. We arrived at 3.30 pm (opening hrs 3.0pm). The owner appeared wearing pyjamas and proceeded to be very rude to us by asking why we had knocked on the door when there was clearly a sign on the door saying they weren’t open until 4.0pm. We explained had arrived earlier than expected and needed to use the toilets so he grudgingly signed us in - not a welcoming start! We were asked what time we would like breakfast and said 0900 (after all it was a Sunday!) but subsequently told our breakfast was at 0830 so the question was purely rhetorical! The bedroom and facilities were fine. The menu for breakfast looked really good and I chose kippers with scrambled egg. Was then told no kippers (they reckoned they’d run out - personally I couldn’t see a run on kippers!). I had an omelette instead. My daughter chose the continental breakfast ie croissant and a selection of cheeses and continental meats but this is what she got (see photo) - a truly disgusting selection - they clearly have no idea what they’re doing and clearly catering is not their strong point. It was certainly not worth the £100 per night which was charged due to it’s convenient location to the Birmingham Arena. We would NOT recommend this hotel.

Raj was very welcoming on arrival and allowed us to stay a bit longer than the regular check out time of 10am as our flight was in the afternoon. He called a taxi for us which arrived promptly. Lovely Shakespeare themed B and B in close proximity to the airport and NEC. Clean, comfortable with a modern bathroom.