Hawthorn Suites by Wyndham Wichita East

I booked this reservation through Priceline. Room was not clean, someone's dirty socks still in the room, big blood stain on the fold out sofa mattress. At midnight 5 method up guys started playing basketball on the court next to our room, yelling and slamming thd ball loudly into the backboard. Absolutely no employee on site at all from midnight to 7am so no way to inform anyone we have a problem. Had to call the police which only made them louder after the police left. So had been driving for 10 hrs and got absolutely no sleep at all. I was at the front fence at 730am. There was no breakfast like was supposed to have and no manager on site so spent all day trying to get ahold of the manager who dodged my calls all day and only called me back when I said I was calling the corporate office and then refused to refund my money or even part of it to Priceline. I work in the hotel and hospitality industry and one might expect this from a cheap, crappy motel but this is supposed to be a reputable franchise. Never again.

Attendant was nice and professional. Clean rooms, comfy bed, great kitchen with appliances. Big restroom area, nice living room with a fireplace and cable tv. Overall nice comfy stay. Would go back again.

I was charged twice for a room. Priceline charged me once then the hotel charged me again when I got there. I spoke with hotel staff and they cannot find 2 charges. Now I am waiting on a call back from priceline as their wait time was over 40minutes to speak with a representative. I will never use priceline again or stay at this hotel again. They did not vacuum the floor, as the floor had lots of little pieces of trash. The blankets had holes in them, and there was no linens in the closet for the pull out bed. the curtains looked to be from the 70's. The room also had a funny smell. I called the front desk to request linens and no one ever answered. There were people hanging out in the parking lot on 2 different sides of the hotel. There was loud car music at 6:00am. And the people above made lots of noise as if the were wrestling the whole night and never went to sleep. They did have a nice hot breakfast buffet which was nice consider all the rest of the hotels we've stayed at in the past 6 months only had cold grab and go options due to COVID.

The rate thru AAA was a total of $60.69 for one bedroom suite. Good sized room. The room wasn't stellar, a couple of spots were spackled over, never sanded down or repainted. Lots of deferred maintenance evident, inside and outside. And because I paid with a debit card, they charged $150 for incidentals. Really??? Several other choices around this hotel, Fairfield Inn, Marriott...I would never bring my wife here. There was no hot breakfast buffet, No evening hors d’oeuvres at a weeknight social hour, but that might be covid related. No fireplace, no safe in the room.

This place is falling apart and needs all new staff. Staff is all rude and when there is an issue they could care less. The owner of this property is out of state and does care. There are many other things I could say about this place but just I won't ever be back and will tell everyone I know to go somewhere else.