Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 17 de Septiembre de 2021
I held the room at the time of the reservation with my debit card then charged the room to my credit card at check in. Both cards got charged at check out and it took me 3 phone calls to finally get it resolved.
Opinión escrita el 23 de Agosto de 2021
The hotel is looking beautiful from being remodeled. The hotel staff was professional and friendly. The bar/lounge is very reasonably priced. New carpeting,beds,television,and bedding. I would recommend this hotel.
A Good Hotel in the Making
Opinión escrita el 22 de Agosto de 2021
A possibly good hotel in the making. Buildings surrounding the Tower recently torn down and sand piles all around. Doesn’t look bad, just in the process of becoming. The Tower itself is a good design, but there are a few things that need doing to make it a “Plus.”
Better, showy exterior lighting to make the structure stand out at night is a necessity if they are to be noticed. Right now both day and night the circular facade seems worn and dowdy, which was not the intent of the architect.
The rooms need better interior design. Right now they are strictly black and white, but it has a rather cheap feel to it. Importantly, the beds are wooden platforms that should work well, but something needs to be done because the mattresses slip and slide VERY easily. You can’t even sit without the mattress sliding from under you if you go to put on shoes or pick up something dropped on the floor. An upholstered chair would make these rooms more appealing.
The automatic front doors, necessary to easily move luggage carts through or a wheel chair if one is handicapped, DON’T WORK. They didn’t work when I was here in late spring. This is inexcusable and should have been taken care of within days of their first non functioning, or if they have been repaired the past only to break down, they need replacing. This is how customers first experience what should be a fine establishment.
The staff is understaffed … like so many restaurants and hotels in this era, but the ones that are here have a positive, good attitude and make one feel welcome. Pay them well and encourage them, they are your most positive feature in your beginning.
Caution: Not worth it, Find another hotel
Opinión escrita el 12 de Agosto de 2021
TLDR: Was given a room that was cheaper than the one we paid for. No discount was given even though we were told we would get one. They didn't give us the correct room. Breakfast was too gross to eat. Door didn't latch or lock. The elevator was very sketchy. Hallway stunk. No parking lot, just mud. Credit card machine didn't work. Terrible staff. No hot water.
I could not be more disappointed in this hotel. I was so excited when I looked at the pictures and the reviews. I was sure that this would be a great stop on our way to our destination. We got a deal on the sauna room, which is the main reason we picked this hotel. The first thing we noticed was the parking lot was completely torn up and very muddy. When we got in the lobby around 9, we went to check in and the woman running the front desk was chatting with guests, but they were talking about management and it seemed like they knew each other very well. I went to put a card down for incidentals and was told that my card was declined. We tried 3 other cards all declined... we had just used one of them somewhere else to buy gas. I had to sit on hold in the lobby trying to get ahold of my bank only for them to tell me that no charges had come through and there were no declines on my card. I had the front desk person type the card numbers in and it still declined. I eventually had to call a friend to put their card number in because we hadn't brought any other credit cards with for this trip. Thank goodness that card went through. After 30 minutes we were able to go up to our room. The elevator was really sketchy and felt a little unstable. The hallway on our floor smelled so bad, I gagged getting off the elevator. When we went to open our door I put my hand on the handle and was about to use my room key and the door just popped open.... When we got in the room we realized that the door did not latch or lock at all and there was space around the whole door that you could see out into the hallway. When we walked in, we noticed that we had the wrong room, there was no sauna, just an exercise bike. We decided to go back down and let the front desk know that we had the wrong room. When we got to the lobby the front desk person was not up front or in the front office. We saw that she was standing outside talking to someone in their car and smoking. We stood in plain sight in the lobby for 10 minutes or so before she saw us and came back in. I let her know that we had booked and paid for the sauna room. She apologized and told us that there were no more sauna rooms available. She said that she would need to talk to a manager to get us any kind of discount, but that the front desk would give us a discount when we checked out. So, we went back up to our smelly unlockable room with the exercise bike and finally got to bed around 10:30. When we woke up in the morning I tried to take a shower and there was no hot water. So we just packed up and went down stairs to check out and eat our free breakfast. When we went to the breakfast area the bread, bagel, and donuts that were sitting on the counter the night before were still sitting there. The hot food was soggy and overcooked. We decided to skip the breakfast, because it all looked bad. We went to the front desk to check out. We explained to the two men standing at the front desk what had happened the night before and were greeted with rude comments such as, "that front desk person can't approve discounts" and they described the front desk person from the night before as "a bigger woman". I asked that a manager call me because the entire stay was completely unacceptable and we should not have had to pay what we did for such a terrible, disgusting, unsafe experience. I was told by the front desk person that they had my had my number on my booking and that the manager would be calling me that day. I expected the call, but never received it. I will be contacting the corporate branch to make sure that they are aware of the service we received.
Opinión escrita el 5 de Agosto de 2021
Was a nice hotel and was updated. Just ran out of toilet paper and there was no extra rolls in the restroom. The contraction started at 6:45am in the morning and walked us up early. But sleep very good