TripAdvisor Rating
Based on 1752 reviews
See all**Property Location**.With a stay at Hilton St. Louis Airport in St. Louis (Airport Township), you'll be within a 15-minute drive of Hollywood Casino Amphitheatre and Westport Plaza. This hotel is 8.4 mi (13.6 km) from Ameristar Casino St. Charles and 8.6 mi (13.8 km) from Washington...
More about the hotel
Disappointed and Frustrated
Overall, very disappointed in this hotel. The pictures have clearly been edited to make this hotel look better than it is. We were given a room with a single bed rather than the two we reserved. Back downstairs. We had a fridge for meds on our reservation. Try to call the desk and the phone doesn't work in the room. Back downstairs. Hotel is rundown; carpets have unfinished edges, doors don't close, baseboards very scuffed, huge crack under the door, constant cold air blowing from the vent, and a fridge/medication fiasco. Back downstairs. In addition to this, as out of state travelers, the lack of signage about restrictions and requirements is nonexistent beyond "Stay 6 feet apart." A group of people gathering in the lobby for hours without masks and even eating (but masks are required in St. Louis), however, we were rudely kicked out when we sat at a table that was in the bar to eat. We asked where we could and got a snotty "not here." NO SIGNAGE WHATSOEVER! I get it's COVID and you have guidelines, but as an airport hotel you have many out of state travelers and if you can only drink in the bar then post that. I can read. Not to mention and itty bitty drink from the bar is $15+. Charge for parking, but the gate to parking is impossible to work. Stays shouldn't be this difficult. It's only been 5 hours...
Rooms clean, bring your food from outside
I have to say from a people and cleanliness is good but quite frankly the management needs to look at how to service clients food under these times. Of course no sit down dining, pick up only. But what you pick up should be somewhat appealing or dont offer it. Chicken dinner and separate salad. Looked like it was thrown into the cardboard boxes with a shovel, just dumped in. Is this what guests are now subject to, dont worry, just blame it on Covid. Come on lets look at a little better in the offerings. Remember once these current times are past guests will be choosing properties that have been supportive.
Disappointed with Hilton
This place was nasty, the lobby is decent but it changed as soon you try to go up to your room. I went to the second tower and the carpet was dirty, the 6th floor smell like cigarettes even on my room that was supposed to be a smoke free room. We stayed because we drove 12 hours on that day. I would definitely ask for a refund and go to another hotel if we weren't tired. Everything was dirty on my room and not well taking care, please see the pictures. Too much noise on the hallway and a big gab on the door. I would not recommend this hotel to anyone specially us, Hilton Honors Members.
NOT Hilton Quality
As I normally do, I checked in and selected our rooms via the Hilton app the day prior to check in. When we arrived, there was only one man working at the front desk. I'm not sure why, but the rooms I had selected were not available. We advised him that we didn't need the rooms to be together. We would take what was available in our selected room category. He told us he "had us covered." Not knowing the layout of the property, we had no idea what we were in for. Had he been paying attention, the man checking us in would have noticed that the two women I was traveling with were both using canes, and had mobility challenges. While I wasn't using a cane, I have the same chronic pain condition, and similar challenges. We followed the directions provided for our rooms and were as far as humanly possible from the lobby. The walk was difficult for all of us. Once we were settled into our rooms, we decided to order dinner via delivery service. When our food arrived, the front desk called my room. They informed me the delivery driver would not be allowed to bring our food up. I advised them that I was in a lot of pain, and asked if they would please allow them up. They said they would have someone from the hotel bring it up. It was more than 20 minutes from the time they called to the time they brought our food up. It was ice cold, and the rooms do not have refrigerators or microwaves. (When selecting a hotel I also looked for one with room service. The description of this hotel said they had it. I was, however, unable to find any information on it or menus once we were there.) In the morning, I was looking forward to standing under a nice warm shower. No such luck. The cold water in my shower did not work. So, my choices were scalding hot water, or a trickle. I called the front desk and asked if there was a vacant room nearby where I could shower. She said "you have two rooms don't you?" I advised that there were two other women in the other room who also needed to shower. She then asked if I would like her to send the engineer up to fix my shower. I said that all I wanted at the moment was to TAKE a shower. So, she found a room a little down the hall. When the engineer came up, he let me into the other room. In that room, the water ran well and was a good temperature. But, the paint on the bathroom ceiling was all peeling off. Finished with my shower I went back to my own room only to discover my digital key was not working. I had to knock on my friends' door and wait in there for someone to come up and let me in. Overall, this was one of the worst Hilton experiences I've ever had. If you've come to expect quality from the Hilton name, this is not the hotel for you.
2 Star stay...
The lobby and bar was super neat and clean. The rooms were not very clean and was not as expected like their website advertises. The bartender was great and very nice though. No food for breakfast which was not cool since theres no close restaurants around hotel