Quality Inn & Suites Outlet Village

I have stayed in thousands of hotels all over the world, traveling the last 15 years for work. The "Quality" Inn in Wymossing is - WITHOUT A DOUBT - the 100% absolute worst. There were "remodeling" signs up when I walked in. No big deal, I can handle a hotel remodeling. Probably means a little dust, unfinished hallways, maybe a TV that doesn't work, whatever. How bad can it be? When they made me sign a disclaimer that I acknowledge that they are remodeling, I started worrying. Crap. It's bad. I got in between midnight and 1am after traveling all night. I was exhausted. The whole hotel stunk. The. Whole. Hotel. And the room was possibly even worse. If a person could roll up and smoke dead animals, crack, wet carpet, mold and old vegetables, that's what it smelled like someone had been smoking. In. The. Whole. Hotel. But - being that I was exhausted, I laid in the bed and slept. It wasn't until I woke up in the morning that I saw the full extent of how nasty this place was. I will let my photos do the talking, but here's a partial list: - Disgusting dirty floor, including trash - food wrappers, straw, etc. - Half drank half-gallon of ice tea in the mini fridge - No tissues, no shampoo, no conditioner, no lotion - just a tiny bar of soap. - Stains on LITERALLY every wall. STAINS. - Someone's pants sticker on the wall. - Cigarette burns on every surface, including both nightstands. - Disgusting dirty bathtub/shower - stained with who knows what, dirt, hair and globs of goo (see photos) - The drain stopper was sitting on the shelf in the shower and had been wrapped in electrical tape and the soggy electrical tape was sort of just hanging down. - The ceiling tiles above the shower were moved out of place. - No smoke detector. But the mounting bracket was there! I booked this room through the app HotelTonight and instantly complained as soon as I saw the full condition of the room. A week later, the most they're offering me is $30 credit. I complained to the front desk on my way out - and I NEVER complain. I told them what I'm telling you now. This hotel should NOT, by any means, be open. It should be condemned.

The girl at the desk Kendall was so sweet and kind. When we came in the door she always said welcome back and asked us about our day. The breakfast was good. The hotel does need some updating but was overall great.

Checked in, rooms hadn't been cleaned. Moved to a new room, literally holes in the sheets! Clerk just stares at you when you talk to her. She didn't seem to care. Manager doesn't call back. Stale/cold breakfast. No housekeeping after 1:00 PM, and told we have to leave before noon (plans or not) if we want our room serviced. Mold in the ice bucket! WiFi with a burning speed of 2Mbps...can you feel the sarcasm? Owner did respond to my survey: "On behalf of our entire team, I would like to apologize for failing to exceed your expectations." But, he would not respond when I replied.

Pig stay !!! Sheets dirty ! Walls dirty !!! Doors dirty ! Bad small like garbige !!!! Floore dirty !!! bath room - sink -!!! Manager have eye! Where she-he grow up ???? Hotel doesnt have even small clean spot !!!

The staff was very nice. Breakfast was very good. The price was great. The AC was cold. But even though the building doesn’t look old, the rooms needed some attention. The rug was ripped and you had to flush the commode twice to go down.