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Quaint Boutique Hotels, an expanding group of hip hotels with a touch of local character, offering a unique experience to travellers that wish to live and enjoy the Gozitan way of life. The concept revolves around tradition and strategic village core (pjazza) locations. These Hotels are ideal for holiday makers planning to discover the island of Gozo, from families to couples seeking a romantic stay away from it all, as well as for solo travellers. Quaint Boutique Hotel of Xewkija is situated in the main square of the village of Xewkija. Next to the Hotel, one can find the church or as well-kn...More details
Check-out ends at: 11:00
Unprofessional customer care
Reviewed 14 november, 2021
We booked the penthouse room to have a terrace where one can enjoy the view with a cup of tea or a glass of wine Unfortunately the terrace has a very high wall and once you sit down the view succumbs to a horrendous wall. We had issues with the tv as it kept going out of the programm and we couldn’t watch anything. We do call and fair enough a very polite lady came to check the issue, she couldn’t at first and after 15 odd minutes she managed although she told us it could be a faulty box. After she left the same thing happened , we didn’t call again as she had to come back from another town and as we were there just for a day we opted not to. When we returned after a lovely and enjoyable dinner at the Rendezvous restaurant and went to sleep we noticed that 3 flood lights were left on all night and light was coming in the room as the curtains rail was around 10cm away from the wall. As I am a light sleeper I couldn’t sleep at all. Anyway in the morning we went down to a most enjoyable breakfast and went to pay for the night we spent . I never complained but I did tell the receptionist about the tv problem and I mentioned it so the next person won’t have the same issues. I sent an email pin pointing the issues we had , I never asked either for a discount or my money back. All I did raise the issues as they were easy to solve , and if they did they wouldn’t have to face unhappy clients. Well well all hell broke lose as all excuses under the sun came poring down, such as the floodlights have been put up just three weeks ago….. the horrendous wall is what it is and nothing can do about it as it’s an old wall … Then a phone came and I was told I was imagining things by this fine lady on the other side of the phone, now that’s customer care at it’s best . If she had the time to notice that i wasn’t asking for any money back then she wouldn’t have been so offensive and so defensive. Sorry Quant but the issues are easily tend to The terrace should have an elevated area where one can sit and enjoy the weather and the views and the light from the flood lights can easily be solved by fixing the curtain further closer to the wall . This will prevent the amount of light going in
Reviewed 2 november, 2021
Very well served at Quaint Hotel Xewkija. Received a very warm welcome from the receptionist Alison who made it a point that we were happy and very comfortable during our stay. The room was spacious and clean and we were always welcomed with the smell of cleanliness! Highly recommended! Keep it up!
excellent hotel in gozo
Reviewed 13 june, 2021
we go to Gozo very often but it is the first time that we stayed at Quaint Hotel in xewkija. we were extremely pleased. the rooms are spacious, comfortable and spotlessly clean. the location is ideal as one can go to various beaches without crossing from busy Victoria. the ambience is also very pleasant. the staff particularly Ali are very welcoming and helpful. the adjacent restaurant Giovanni is also quite good with very good value for money. very good seafood.
One Night Stay - No TV and No Internet
Reviewed 27 september, 2020
A few hours after arriving at the hotel, the internet went down and we had no TV service or phone reception. This happened at about 5:45 pm. We phoned the reception 4 times to complain about this and each time we were told that someone was coming to fix the problem shortly. The internet and TV service were back at 10 am the following morning. By this time we had to check out. We asked for some kind of refund, because after all we had paid for a service which we did not get, but up till a week later, we had no response from the management.
Two nights in the beautiful island of Gozo
Reviewed 29 august, 2020
This boutique hotel is situated in a typical Maltese 'pjazza' and parking is easy to find. The bed was really comfortable and our room had jacuzzi bath tubs. In addition, breakfast was delightful and the hotel staff and Giovanni's (where the breakfast is served) were really helpful.